TacticalGear.com Anmeldelser 

I’ve ordered from tactical gear in the past and had a great experience. I ordered boots for my husband in mid-August and have had to reach out multiple times for an update on shipping time frame. The back order has been extended time and time again, which I understand they have no control over. However it’s getting cold, my husband needs new boots. For the last week I’ve attempted to call and have sat on hold for extended periods of time to try and cancel my order to no avail. I’ve sent multiple emails and gotten only an automated response that my email was received. Even when their site was down they responded to my emails regarding an update. Now I want to cancel and I get crickets.

Aside from the issues they’re having, which I assume are from influx of inquiries or limited customer service agents available, they’re usually very accommodating and helpful so I’m not sure what’s happening within the company currently but it’s having an obvious effect on the front end of their business.

Update: finally got a response and they’re canceling my order. Changed my rating from 2 to 4 stars. Took longer to hear a response than I think is reasonable BUT they’re very accommodating and helpful.

I previously rated TacticalGear.com a 1. When TacticalGear became aware of the problem I had encounter they immediatly resovled the issue to my full and complete satisfaction.

My order arrived on time with everything per my purchase. I have 1 item I would like to exchange for a smaller size, but their server has been down for mote than a week now and they are on the cloudflare network same as hibid auction which was down all last week until Sunday.

STAY AWAY! Charged my card when i ordered 2 items (TacticalGear.com Order #3818574 / Vergara) I received one item but not the other. I have since ordered the other item and received it already. I would just like my money back for the second item at this point. I've tried for over a week calling them but not the system is down etc. etc. etc.. STAY AWAY

Tactical Gear Scam!! I placed an order on Sept 12th and they fulfilled half of the order and have now disappeared off the face of the earth. Their telephone recorded response states that they are having technical difficulties which it has stated for over a week. Emails are responded to in a auto reply that states they are having technical difficulties. I assume this sham company is long gone with their customers money. Stay away!!

I placed an order September 26th and like everyone else I’ve not received a response from them! They immediately took my money from my acct but now they’re MIA I guess😡 Have tried calling and clicking on their website but it’s not in service at all! They have a voice mail message on their phone and I’m beyond frustrated and just want my money back!! I will be filing a complaint against them with the Better Business Bureau today. Also asked them on their Twitter page when will their site be back up. Another person had also tweeted that question to them. I never got a response😡

Update 10/7/2021 I received a full refund from tacticalgear.com, along with an email from Christina in customer service.

I ordered a pair of Salomon boots on 9/26. The payment was taken from my card soon after. I have yet to receive any indication that my boots have shipped. My efforts to contact tactical gear.com have been futile. Their website has been down for a week, along with their customer service phone lines. I have always received great service from this company in the past. I would appreciate some information about my order, or a refund.

Due to an outage beyond the control of tacticalgear.com my order was not processed. This was disappointing as I was anxious to recieve my order. However tacticalgear.com staff, Christina in particular, did make certain my money was refunded. Will try ordering again and hope all goes well. Thank you Christina.

I’ve been trying to make contact with the company regarding anissue with my order for the past 48 hours. Note there wasn’t a message or anything prior stating the site would be down for any reason. Apparently the site is down and the only resources are via phone (when I call apparently there is always a company meeting) or email (no one has gotten back to me.). This is the first and last time I order anything from this company. A so terrible customer service all around.

I ordered some boots from this website. Paid extra for faster shipping. Its been almost a week and they still have not shipped. Even worse their website has been down for over 24 hours. This type of business must be 24/7 online and this is not acceptable. Clearly they dont have the infrastructure/resources to handle their demand. I will give it a few days but probably will end up having to chargeback them.

This place is a joke They tell you they have everything in order but once you place your order they get ahold of you a week later saying they don't have the product and then the people they get 3rd party from half the authorized a refund so then you have to wait for your refund. What a Joke!

I just had the great pleasure of doing business with Tactical Gear! I purchased a KA-BAR 1220 Army Fighting/Utility knife 7" blade. It's the real deal My knife issued to me while in the Army disappeared in the confusion of me shipped back to the World ahead of my belongings. I explained to Tactical gear I was going on a camping trip and really wanted it in time to take it with me. I paid for 2 day shipping. When I checked the UPS tracking, it showed the knife would arrive in 4 day shipping! I emailed them and Brianna made things happen! I got the knife in time for the camping trip AND they refunded the money I paid for shipping! I cannot speak highly enough of my experience of doing business with TACTICAL GEAR.COM! They have a great inventory for camping, folks in tactical work - in short just about anything an active outdoorsy person could want! I encourage any and all to check them out! THANK YOU BRIANNA!

Order # 3476383
Placed the order on 12/31/2020 and was informed that same day the boots were on backorder until 8/6/2021. I have contacted customer service on several occasions, not including today and never get anything more than an automated response. COVID or not this is no way to run a business.

Ordered boots online for an upcoming training. Wanted them a few days before so I could break them in a little. Paid for the 2 day shipping. I ordered a pair of Reebok Nano Tactical in Coyote to replace my old and finally falling apart Mini Mils. I got home Friday and the boots had arrived. The box said exactly what I ordered. When I opened up the box it was the right size, right boot, but wrong color. I needed a new pair of boots by Monday. I had hoped that a company that dealt with anything online would have a customer service phone number so that I could get my problem resolved that day and have a pair of boots for training. Instead I was met with an excuse of COVID and employees working from home. If every other company can have their customer service teams work from home and have forwarded calls so can you, it's not a difficult task and it's one my own company accomplished at very little extra cost. I got over that fact thinking that an email would be handled in the same manner. I got an auto response which is typical, but have yet to receive a real response. With no response of any kind by Sunday evening I went and bought another pair of boots from another company. It's now Tuesday and I still have yet to hear from them about my boots. I go into the actual training portion tomorrow, but I doubt at this rate that I will even receive a response before I go into my training. If you work in tactical clothing and equipment, military members are your biggest target. If you can't serve them at varying times and meet the unique demands of their ever changing schedule or accommodate them in some way to help, you will fail as a company.

I'm sorry but for some reason my card was charged 103.00 from this company tactical.gear.com I've never ordered anything from them I want answers otherwise I'm reporting this company!

Do not order from this company. They promised delivery in 3-6 business days. It has been 10 days and it has not even arrived at UPS yet. I had to order what I needed from someone else. They do not have phone service and do not respond to emails. TERRIBLE!!!

NOT HAPPY!!!!!! Order #3406256
I placed an order on 11/27/2020 for merchandise and as or 12/18/2020 I have not received. I called to get a status and the recorder states you must send an email. On 12/15/2020, I sent an email and requested a status. I got an automated reply saying someone would be contacting me soon. I sent a follow up 12/17/2020 advising no one had contacted me and as this was a Christmas present I would just like to have a status on when I may expect to recieve my order

I had ordered some gloves for my daughter that is in flight training for the Navy and paid for expedited shipping. It took over a week to get there and I sent TaticalGear an email letting them know. They immediately refunded my shipping and provided me with a 15% off promotion. GREAT CUSTOMER SERVICE!!!

Double charged me, over $200 - never got a confirmation number - never got an email - never got my gear. And I’m out $200. This company can go to hell.

Tactical gear use to be amazing with great customer service but has turned into the worst company to deal with since the coronavirus deal. They obviously can't function under pressure and i've been getting to return my boots for months now. I can't get anyone to return my messages or even respond.