Sydney Thomas Clothing Anmeldelser 28

Horrible. They sent the wrong size sweater and refused to exchange it. They tried to offer a 20% refund for their mistake.

Wish I could give a negative number to rank Sydney Thomas. It took 20 days to receive my item. (Missed the occasion I'd ordered it for.) The package tracking link never worked. Someone on the help desk did respond to email so that one person did help. The item that was marketed as cashmere has a label saying 100% polyester. Garbage company. Don't make the same mistake I did.

I have ordered two sweaters, and they have apparently made it to the US on 11/30. It is one month later, and they have not arrived. I have been in contact with Anna from Customer Service who apologies and says she will check but has no information. In addition, like the other previous review below, the tracking number she gave me does not register in their tracking system. This feels like a scam.

The first week of January, Anna agreed that the shipment appeared to be lost in shipping, as it hadn't moved in 30 days in their tracking system. So, she agreed to resend the order.

And, of course, on January 8th, the original shipment arrived. I have reached out to Anna and agreed that when the second shipment arrives she will help me return it.

In sum, while the experience was frustrating, I believe that Anna handled this as well as she could, but that their shipping and tracking system is very poor.

Beware!! Rip
Off! They shipped my item from an address in Pennsylvania which the return address is clearly on the package when I received it. The sweater vest came with no tags anywhere identifying the name or materials.
When I requested to return it I am told it must ship back to England and shipping costs are $40 to $50approximately. I paid $50 for the garment.
The sweater was clearly not cashmere and poor quality. Save your money! Stay away.

We spent over $300. It was advertised as European clothing. In the photos, it looked very high quality and attractive. When we opened the package, the items were poorly dyed. The quality of the items is very low. I wouldn't even pay $50 for all the items we bought. This is blatant deception. Don't even think about buying shoelaces from them, or they'll send you wire instead. We are very disappointed. People, be careful before you buy. Read customer reviews first. I hope our mistakes will save someone else from wasting their money. Terrible company, terrible online store. Lies!!!!

The product was low quality, even by temu level standards and the sizing was bogus too. It cost more to ship a return than the product was worth, but they refunded me 15%, so that’s a joke. Shipping took forever, customer service is trash, just an all around loss. Don’t buy their garbage

Its a scam. They charge your card, and send you a tracking number that never updates. The customer service will gaslight you. Theyll fight the refund. Theyll fight the charge back. Never offered to make things right, in any way. Buyer beware.