Good for one offs, lacking in professionalism
To ensure that this review covers absolutely everything, I am copying a review I posted elsewhere, that details both my initial experiences with Sycamore Cleaning with one off cleans, and then the large nosedive of quality when I hired them as fortnightly cleaners:
Clair and Steven were absolutely amazing, I cannot recommend them enough.
I am disabled with mobility impairments and autism and have been struggling with a very bad depression rut so my bedroom was in an awful state.
Clair responded to my enquiry super quickly, gave a really prompt quote, and delivered an absolutely impeccable service.
As well as removing all of the waste and cleaning my room, all of my clutter and belongings were treated with utmost respect.
They clearly have experience with disabled clients so everything was treated with great kindness and empathy.
5* service all around.
Update August 2023:
I have since gone on to have two more big one off cleans from Clair and Steven, and now I'll be a fortnightly client, so I can confidently say that the high level of service that they provide is incredibly consistent and I'd happily recommend them to anyone.
Update January 2024:
Unfortunately I have had to change my rating and edit this review.
I arranged a fortnightly cleaning contract with Sycamore, however I became less and less enthused by their lack of professionalism.
They rely on customers who work (not work from home like myself) so that they can come and go from properties and not stick to agreed schedules, so I cannot recommend them for anyone who relies on a cleaner sticking to an agreed schedule.
They would frequently arrive and leave late but not notify me until midway through the clean, knowing that I (a disabled wheelchair user) had to arrange my time outside of the house around their cleans, and then went on to blame me for a lack of "flexibility" when I suggested we perhaps change to a later schedule that might fit their consistently late arrival.
An item was broken without notifying me (and when asked, all knowledge denied), items were placed in cupboards in different rooms, objects were reorganised without being asked, items were discarded without being asked, one day I came home to a text telling me that they had shut my cats out of a room without asking me because it was "unhygenic" (I have a very elderly cat), they would give unwarranted far too personal information to explain the several times they would need to reschedule, they never made up for a missed clean that I paid for, they completely forgot a clean they scheduled and I had to rearrange my day for them to come another time.
In short, Sycamore are great for one off cleans (but even then, do be prepared for them to not be on time) or if you are out of your home all day so that they can come and go as they please on their own time, and they do genuinely put a lot of love and care into their work, and they work with an open mind.
But I was very sad to learn over time that they are sorely lacking in professionalism.
12. januar 2024
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