Print Innovations Anmeldelser 

We ordered a dtf printer, oven, oven, heat press combo spending over 5k in product. The items came the printer didn’t work properly as the ink cartridges leaked everywhere all over the inside of the printer and outside of it ran behind the dresser and all over my carpet of my extra bedroom. The warranty covers someone in China to chat and diagnose it over a chat while you take apart the printer and figure out the problem and sending videos back and forth. Most horrible experience I’ve had with any product I’ve ever purchased. Website should mention the actual company doesn’t help with the products bought through them. I mentioned I’d rather just send the product back when this first happened but they didn’t offer that resolution. I went along with taking apart and spending two days on a chat with proctored because I really wanted this printer to work. Now that the printer works we finally attempted to print and press and the press turns on and starts throwing off error codes and I send an email to the engineer at pro-colored and he responds with how I need to also take apart this heat press to figure out how to fix it at my house because apparently I work for them now??? Wth this is just crazy! Nothing like the YouTube videos where all these people are just easily creating t shirt designs and pressing them. We’ve wasted ink and paper and sooo much time and money it’s ridiculous! Worst experience I’ve ever had making shirts

Swing Design has the best products and customer service. I’ve purchased two machines this year from them and couldn’t be happier. I’m grateful to have them as my sewing resource!

I would buy the product again and also will buy from Swing Design again as well. They shipped fast and priced right with the right combination deals. Others at same cost without a package deal. I bought the H2C with AMS pro and tool set. Loving it!

Purchased the Silhouette Business version of Studio from Swing Designs, very straight forward and fast process, but the icing on the cake was the bargain price.
I can whole heartedly recommend Swing Designs for this service..

I have purchased from Swing design in the past and did not have any problems. I had a recent purchase, the funds have been paid. "Crickets". I have to wait almost a 2 months to get the eufymake printer. What a shame. You get paid on doing what rich people do to other people. Take the money to build their empire. So I get the raw end of the stick. I promise, that I would not recommend this company ever again to my friends and family and I will not order from them again. I still don't have any update on the machine that I purchased. But, its paid for.

Horrible experience with this company. If you order lower priced equipment under $500 you might be ok but anything over that just expect to deal with lies an disrespect. If you are promised a shipping date make sure you add about 2 extra weeks on that before they even ship it out of their warehouse. Also don't expect to get tracking numbers for your larger items like the almost $7000 uv printer. An when you call to find out what's going on they don't give a s**t. I still have to order another $34k worth of large flatbed printers but I will absolutely not use swing design to order this time.

I would not recommend purchasing from this company. Their return policy is abhorrent. I couldn’t even get them to do an exchange. If you are going to spend this amount of money, go somewhere that stands behind their products and puts their customers first.

DO NOT BUY!! The PRINTER DIDN't LAST 3 MONTHS AND and I purchased extented warranty and they still wouldn't cover the parts that broke that are the major part of the printer, THE printers and everything are faulty. Now I'm stuck with 10000 printer that doesn't work!!

DO NOT BUY FROM SWING DESIGN. Two weeks ago I bought a DTF printing kit. Everything they sent me arrived in different packages and on different days. Everything they sent me is broken, used, and in poor condition. The printer isn't working properly. It's a long process to communicate with customer service, and once they respond, they tell you to contact the brand's warranty. DO NOT BUY ANYTHING FROM SWINGDESIGN.COM.

Ashley was very helpful in helping get my insurance claim through to the right person. I traded in my A3+ in for the Prestage R1. It arrived very fast under a week. Packaging was good. I have had nothing but good results when I have to work with customer service.

I wish I had read the reviews and done more research before ordering from swing design. First they took forever to ship the order. Tried calling them and no one answers the phone. I almost thought I was scammed of the money. The order finally arrived one late evening. The box, the product all damaged. They should have packed an expensive machine with so much more care rather than just throwing it in a box. Such a waste of time, money and so frustrating dealing with all this. Take your business elsewhere.

I strongly advise against dealing with this website — it’s an absolute scam. I ordered a plotter from them for nearly $8,000 (around $7,500), and thankfully I used PayPal. That decision played a huge role later, because if I had paid by card or another method, I would’ve likely lost my money.

The next day, I noticed something very suspicious — there was no sales tax charged on such a large purchase, which immediately raised red flags. That led me to search for reviews, and I was shocked to find numerous negative reviews and not a single reliable positive one.

I immediately contacted PayPal, and they advised me to first reach out to the seller to request a cancellation. I did just that. The seller replied after two days and said they would deduct a 5% cancellation fee.

I then referenced U.S. federal consumer protection laws, which clearly state that sellers cannot impose hidden fees or penalties that are not disclosed clearly at the time of purchase or checkout. They claimed this was written in their “privacy policy”, but under the FTC regulations, that’s not acceptable — consumers are not required to search through fine print to find such critical terms.

Relevant laws and guidelines:
• FTC: Bait-and-Switch and Unfair Practices
• FTC: Unfair or Deceptive Acts or Practices
• California Civil Code §1770 - Prohibits hidden fees and deceptive practices

Despite my explanation, they refused to cooperate. So I opened a dispute with PayPal, provided evidence, and PayPal refunded me in full.

Avoid this fraudulent site at all costs. It’s not worth the stress, time, or money. Always read reviews before you buy — and don’t forget to leave one too, so others can be protected. Thank you.

I ordered a product from them. They took the money out of my bank account and refused to ship the product. They claimed that they wanted to confirm it was not fraud. Then they decided they would cancel the order and would charge me a restocking fee even though they refused to send the item. I would stay away from this company.

Incorrect tracking numbers, don't answer the phone, no accountability

I should have started with company reviews. They charged my card for about $4500, then started sending me emails from an account called No Fraud. There was no mention of this process when I started this transaction, it is a waste of my time and seems a bit onerous for a small transaction. Although my experience is not as bad as others, I still think it is worthwhile to post my experience.

They stole 250 from me, I bought a silhouette portrait 4 bundle from Walmart through swing design. I never got my package. They refuse to give me picture evidence my package was delivered they claimed to make several claims but they only did one as confirmed by UPS, their advice after lieing? Report it to the police. I hate this company and wouldn't recommend any one buying from them if you don't get it you're SOL. I've been dealing with this since November it's not almost January.

To say I am disappointed in Swing Design’s customer service is an understatement. I ordered a BN20 set while the sale was going on. The entire order was to be shipped out in multiple pieces. Unfortunately, the graphtec cutter was shipped while I was out out of town for Thanksgiving and nobody was available to sign for the package, so the cutter was sent back. Customer service decided it would be best to completely cancel my order and refund my order. I probably would not b e as upset about this if the price was the same, however, the price has increased $1500. When I emailed customer support disputing the cancellation, I got a tone deaf response. I then called customer support and it was like talking to a brick wall. I even said I have no issue paying for the items to be re-shipped. According to Swing Design, Roland is no longer offering that sale, and Swing Design has to eat the cost of the units they ‘oversold’. Not sure how that is my fault or my problem. I do, however, have a problem with abysmal customer support who takes the liberty of cancelling my order without discussing with me. The order will now cost me more money. There was ZERO offer of any kind from Swing Design. I am glad I have a graphtec catcher basket and absolutely nothing else to print and cut with. Fortunately, Swing Design said I am free to place another order with them. It was very evident from the calls and emails from them that they do not care about their customers, so I will certainly never give them my business. If you’re looking for a printer I would highly consider going elsewhere because the customer support is pretty atrocious.

Update 12-24-2024
Well , DTF Station/AA Print supply finally decided to send me a replacement printer, however I had to pay for it to be sent back on my dime, Plus I had to return the Printhead I recieved back , since I was getting a new replacement printer. It took me over 3 weeks to get it and I had to hunt down where it was and call to see when it was due to be delivered. No one contacted me.
So I finally recieved a replacement printer on friday 12-20-2024. I literally just took it out the box this morning 12-24-2024, this new printer I recieved will not shut off at all, the front button will not shut off unit the way it is supose too, The only way to shut it off is by way of the power button on the back of machine.So I have not install anything like the Ink or new paper roll I paid for
I just had to send another email to DTF station/ AAprintsupply yes today , hoping after the Holidays I will get help. or Finally get my money back. I am truely trying to work with them to get this situation taken care of , Now I am doubting weather I should continue to do so.

Update : 11/20/2024

My printer has yet to be fixed. I have requested help from Swing design XCover , DTF Station (AAprint supplies) also been on Dicord. All I am getting is ignored. no one has contacted me at all.
I paid for the the maxium extended warranty and they are not honoring it. I was told my Jeffery j. from (Swing design) that the extended warranty I paid for doesn't typically cover full replacements, only the components. Well if all the dang components inside the printer is what makes the Printer work and all of them need to be replaced , isn’t that the same thing as a printer replacement!
I purchased 2 printers on July 29, 2023. One was mine and one was a B.D. gift to my sister. I have been trying to get my Prestige A4 DTF printer replaced since September 28th 2024 - it is now November 20th 2024/ this printer is faulty.

I have done proper maintance daily / weekly and monthly. I would highly suggest if anyone is looking to buy the Prestge A4 DTF printer - DON"T WASTE YOUR $$$$. because when and I mean when at some point you need help fixing it , you will not get what you paid for , if you still have the extended warranty. I have reached out again today November 20, 2024 to both Swing design by email , discord DTF Station on line and AAprint supply ( known also as DTF Station) by email, I have yet to hear from anyone.
My patience is now running Thin and my husband and I are thinking of doing the one thing we were trying our best to avoid doing.

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I bought 2 Prestige A4 DTF machines , from Swing Design” one was a gift for my sister and the other one was for me July29,2023 bought the extended warranty for both.

My sister had issues with her machine straight out of the box and she had to jump through hoops it get it fix, she winded up having to return the machine and they sent her a whole new one. However the new machine was doing the same things the first one was doing. She again called - she never got the satisfaction of a having new working DTF printer.

Jump to me in September 2024
My machine just stopped printing . The ink Lines and dampers were changed a month prior and worked fine then in September the waste tank pump wouldn’t pump, and the line broke and spewed ink ever where in machine -twice . Now my printer just clicks won’t turn on from the front. I was told by AASupply that I needed a new new replacements parts. that cost about $500.00 or more , So I contacted swing design Clyde warrenty and now I’m having to fight to get a year old DTF printer fix !
I gave them everything I had on the issues I sent pictures/ a video / make / and serial numbers and now they are asking me to send them a Quote from a authorized dealer to show how much it will cost. When I gave them everything I was told to give them. This is down right ridiculous to have to go through all this trouble just to get a DTF printer fixed that is under warranty !

scam company. I bought a 2k dollar machine that doesn't work. no service no returns no exchange. complete scam company stay away!!!

Don't purchase!!!

I heard that the Sawgrass 1000 was a good sublimation printer; so, I purchased one from Swing Design, for over $1,600.

It arrived promptly. However, upon setting it up; I was unable to register to the print mate software. I kept receiving an error. I spent 2 days and countless hours troubleshooting.

On day 2, I called tech support for Swing Desin. I was informed that I had to contact Sawgrass and couldn't return this useless pos!

In addition, the ink runs out during setup; to force you to purchase their $300-$400 + cartridges.

***Buyer beware***