Accepts payments, does not deliver
Can't give a lower rating, but this business appears to be accepting payments still, but may have ceased trading (though the ABN lookup is still showing an active company registration). I pre-ordered a RAGO product in May 2024, and am aware of the banner advising of delays. Fine with that. HOWEVER if I email after the "expected due date" and ask to check on the status of the order or expected delivery, the least you can do is respond to my multiple enquiries or advise of further (unanticipated) delays. To completely ignore me indicates you're doing something untoward - and your lack of online presence speaks to that. Social media pages dormant for years, reviews stating you haven't delivered, complete silence. Best case scenario is abysmal customer service, worst case scenario is you have my money and are breaking consumer law. Guess that's up to the ACCC to decide now.

Besvarelse fra Sweet Pins




