Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I have been trying to get in touch with customer support for two weeks now. Each time I get a response saying I sent my Support request is from the wrong email address but that was not true. Their sys... Se mere

Bedømt til 5 ud af 5 stjerner

Swapsy is the most convenient currency exchange platform I have ever used. It has a wide range of options for amounts, and both small and large amounts can be easily completed. The order process is ve... Se mere

Bedømt til 5 ud af 5 stjerner

First transaction went smoothly. Registered and started swap at noon and received the fund at night. During the period I was contacted by customer service to update the AliPay info, which asked for my... Se mere

Bedømt til 5 ud af 5 stjerner

I have used this service for two years and have been utterly impressed throughout. The Swapsy WeChat is responsive when there is a problem, responding within 30 minutes max. Sometimes there is a... Se mere

Virksomhedsoplysninger

  1. Valutaveksling
  2. Softwarevirksomhed

Skrevet af virksomheden

Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes. Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money. Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users. Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

263 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 22 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

9% fee, really?

They stated 1.3% fee on website. I have been using their service, but recently they raised my fees to a ridiculous 9.3% fee! I emailed to ask them to check my rate multiple times, no reply! Poor customer service! No phone number and never responded to email.

24. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

NIGHTMARE EXPERIENCE

I have used Swapsy numerous times without issues, but my latest swap has been nothing short of a nightmare. My US bank sent a Zelle transfer and I was told on 11/18 that it was in the receiving stage. After 18 days, I STILL have not received my funds. I have spent many hours trying to get this resolved. At this point, I consider them to be thieves because they have not resp;ved this and I have over $1,300 USD that is tied upin the nightmare. I no longer can recommend people to use this.

18. november 2024
Uopfordret anmeldelse
Swapsy-logo

Besvarelse fra Swapsy

Hi there,

We are glad that the issue has been resolved for you.

Just to recap. The main issue in your case was that you have provided incorrect format of QR code. We have communicated with you multiple times regarding providing correct QR code, but we keep receiving incorrect version, which caused the delay.

To provide more consistence user experience and streamlining the QR code format, we ask that all QR code follow specific instructions.

Thank you for choosing Swapsy.

Best,
Swapsy

Bedømt til 1 ud af 5 stjerner

Service does not work at all

Service does not work at all at changing CNY to USD. Constant errors when I attempt to send money and when I email support, I never received a response. I'm going to try and get a refund for the swapcredits I had to purchase with my own money that are useless since the service does not work. Do not let the other reviews fool you as they are probably fake. I have been trying to use their service for two weeks now and everytime I attempt, it always fails and gives me an error.

13. november 2024
Uopfordret anmeldelse
Swapsy-logo

Besvarelse fra Swapsy

Hi there,

We are very sorry to hear that we are unable to provide you the service. Sending money using your selected method involves checks from other service provider. While we do not have full control over it, we are very confident that it has worked for many happy Swapsy customers. We recommend that you take a look at your own sending account status to see if it's properly set up and able to send money.

We have already processed your return request and you should receive the refund.

Please let us know if there's anything we can do to help you with your needs.

Best,
Swapsy

Bedømt til 5 ud af 5 stjerner

I recently used Swapsy to exchange USD…

I recently used Swapsy to exchange USD for Chinese currency, and I couldn't be happier with the experience! The entire process was incredibly smooth and quick — my trade was completed in less than a day. I appreciated how easy it was to navigate the platform, and the rates were very competitive. This service is a lifesaver for anyone needing currency quickly and efficiently. Highly recommend Swapsy to anyone needing fast and reliable currency exchanges!

12. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

fast!

complete transaction whin one day is out of my expectation.

10. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Swapsy is a life saver

Swapsy came at a crucial point in my life where my work permit in China was revoked for renewal. I had to abruptly return to America but all my savings were still in a Chinese bank. Without Swapsy I very likely would have not been able to initially pay my bills. I am very thankful for Swapsy.

3. november 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Used it for almost 5 years

I moved to China in 2019. In the beginning, sending money home was inconvenient and required spending hours at the bank to transfer money. Using Swapsy makes the process easier from the click of a few buttons. It’s the only way I send money.

2. november 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Since you not communicating with me…

Since you not communicating with me nothing and I still not happy with this

15. oktober 2024
Uopfordret anmeldelse
Swapsy-logo

Besvarelse fra Swapsy

Hi there,

We are sorry to hear that you are not happy with us. Unfortunately, flooding our support inbox with over 100 messages does not speed up your swap in any way. All swaps go through a system check with multiple vectors to ensure the safety of you and other's fund. We try to do so with a good balance between safety and time.

We understand users may have urgent need of the fund, however we will not sacrifice safety over speed. If it takes 3 business days for the fund to settle, we will not be able to speed up any further.

Thank you for your trust in choosing Swapsy and giving us a shot. We wish you the best in your exchange journey.

Best,
Swapsy

Bedømt til 4 ud af 5 stjerner

Great for transferring money but there's now a major flaw

It's great being able to transfer money back to the US, however, the lack of a feature that allows users to add swap credits to their account from a Chinese service such as Alipay or WeChat is a major hindrance and has caused me to use other services such as Paypal at times. I don't understand how they excpect to have users who only have these Chinese services to send RMB to other users if they cannot use RMB to update their swap credits.

24. september 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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