Fiona, we are sorry that you have been so unhappy with your experience of Legal Buddy, but there are some important points in your review that we would like to clarify for readers.
You joined Legal Buddy as a Solo member in February 2026 on a 12-month minimum term. The reason for the minimum term is that a large part of our resources are available immediately, but rather than require payment of the corresponding value upfront, we let members choose to pay over 12 months, so that quality legal support is affordable for every small business.
That minimum commitment was expressly acknowledged by you immediately before completing your purchase. Our sales page also set out a full list of the templates, training and other resources included within the membership.
With regard to our templates being "those that you can achieve for free", these are templates that have been drafted with the benefit of Suzanne's 27 years of top level legal experience and includes a library of over 150 templates that we know are hugely valuable to small businesses.
Our training schedule is comprehensive and our members can choose how much they undertake and at what pace they undertake it.
With regard to downgrading to a lower membership level, obviously we don't allow members to do that as they could download everything at the higher level and then pay the lower rate, which obviously wouldn't be fair. We never said anything in the sales process to suggest that a downgrade would be possible.
We therefore do not accept that you were lied to, conned or mis-sold the membership.
You refer to a £2,500 drafting fee. Certain higher-risk documents, including shareholders' agreements, joint venture agreements, partnership agreements and franchise agreements, are deliberately not provided as Legal Buddy templates because we do not consider it appropriate for small business owners to rely on generic templates for documents of that nature. Suzanne's minimum fee for separate bespoke drafting is £2,500. This is a separate legal service and was not represented as being included within the Legal Buddy membership.
When you first asked to move to a lower membership in May, the reason you gave was that you had expected to use the membership more than you had. You did not at that stage say that you believed the membership had been mis-sold or any other explanation for wanting to move to a lower membership. You subsequently told us in August that you had recently been diagnosed as neurodivergent.
We take accessibility and neurodiversity seriously. We do not accept the suggestion that your neurodivergence was dismissed or that it "didn't matter".
We are sorry that Legal Buddy did not ultimately meet your expectations and wish you well with your businesses.
