Surf & Turf Instant Shelters Anmeldelser 

244
•
TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The team at Surf & Turf were really helpful from start to finish with the quote and design of our gazebos, right to the delivery. We’re really happy with the finished product and would definitely reco... Se mere

Bedømt til 5 ud af 5 stjerner

Come over to them after tears in my gaps gazebo roofs and Velcro poor quality wall panels. Surf n turf better quality, heavier material and stronger.

Bedømt til 5 ud af 5 stjerner

Just wanted to say a massive thanks to Ben and the team. Extremely pleased with our Royal Marines Association Commando Shuffle gazebo. The printing is fantastic — sharp, professional and really mak... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Used before some years ago and were super price and quality. Used again for a gazebo top and still superb price and quality but after sending measurements and photos and repeatedly asking for a hexago... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Lysthuskonstruktør
  2. også i
  3. Leverandør af industriudstyr
  4. Leverandør af reklamemateriale
  5. Teltleje

Om Surf & Turf Instant Shelters

Skrevet af virksomheden

Surf & Turf Commercial Gazebos and flags animation

About Surf & Turf Instant Shelters

The UK’s trusted expert in pop up gazebos, custom event branding, and premium event accessories. With over 20 years of experience in delivering high-quality shelters and branded event products, we’ve become a leader in the industry, providing solutions that combine performance, style, and reliability.

Why Customers Trust Us

  • •  Decades of Experience
    As a family-run business, we've refined our craft over two decades, mastering the design, manufacture, and delivery of custom shelters, gazebos, and event branding products.
  • •  Comprehensive Product Range
    Whether you need pop up gazebos, heavy-duty marquees, custom printed gazebos, or branded event assets like flags, banners, inflatables, table covers, and event tables & counters, we have you covered.
  • •  Tailored & Branded to Your Needs
    We understand no two events are the same. That’s why all our shelters and accessories can be customised with your logos, brand colours, or artwork to create a cohesive, eye-catching presence.
  • •  Built for Performance & Durability
    Our structures are designed for ease of setup and built to stand up to the elements. From robust frames and quality fabrics to tested anchoring systems, we engineer each product for both strength and longevity.
  • •  End-to-End Support & Service
    From initial enquiry, artwork support in our in-house design studio, to fast production and delivery, our dedicated team delivers exceptional service at every touchpoint.
  • •  Trusted by Events, Organisations & Businesses
    We work with clients across trade shows, festivals, markets, corporate promos, sports events, weddings, and more — helping them stand out and stay protected.

What Sets Us Apart

  • •  Expert Leadership - Surf & Turf are recognised in the events sector for innovation and reliability in pop up gazebos and custom event branding.
  • •  Quality First - Every product is crafted to exacting standards, ensuring you get performance that matches the visual impact.
  • •  Full Branding Capability - From printed tents to bespoke banners, flags, and accessories, we deliver one-stop, branded event solutions.
  • •  Fast & Reliable Delivery - We pride ourselves on efficient turnaround times, meaning your event prep doesn’t suffer delays.
  • •  Customer-Centric Approach - Your success is our success. From design advice to post-event support, we’re here for you.

Let Surf & Turf Instant Shelters be your go-to partner for all your event shelter and branding needs. Whether you're investing in a custom pop up gazebo or equipping a full event stand, we bring industry leading expertise, dependable products, and a passion for making your brand shine through.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

244 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(244)

136 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

An absolute pleasure to deal with

An absolute pleasure to deal with, the staff could not have been more helpful and the product is probably the best on the market, we purchased a 6m x 4m canopro elite for use in motorsport, Thank you Surf and Turf for a great service.

26. februar 2025
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for the fantastic feedback! So glad we could help with your motorsport setup!

Bedømt til 5 ud af 5 stjerner

What a fantastic company to deal with

What a fantastic company to deal with, having made a mistake in the ordering of the shelter they couldnt of been more helpful in getting it exchanged and a refund in the difference in cost being issued.

26. februar 2025
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for your kind words, we aim to make your experience as seamless as possible!

Bedømt til 5 ud af 5 stjerner

Thank you

Thank you for a great experience, particularly from Benjamin who helped resolve my order. Really appreciated the help and assistance. Products arrived really quickly with updates at every stage.

18. februar 2025
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for the 5 star feedback! We're so happy you were delighted with the service you received!

Bedømt til 5 ud af 5 stjerner

Lovely customer service

Lovely customer service, quick and easy response times and dealt with my issue in a timely fashion.

Would definetley recommend this company absolutely amazing thanks guys.

13. februar 2025
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for your lovely feedback, great to know we could get everything sorted for you!

Bedømt til 5 ud af 5 stjerner

Fantastic

Scott was amazing. Helped me design the item, kept me updated, dispatched it in a really short time frame and got it to me ready for when I needed it. 100% recommend and super grateful for getting the item to me at such short nice. Thank you.

11. november 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for your lovely words, we appreciate the feedback so much!

Bedømt til 5 ud af 5 stjerner

Impressed

Moved from existing supplier to Surf & Turf for a fully branded 3x3 gazebo. Impressed by communication which ensured the print artwork and end result was exactly as I needed. It is refreshing that you deal with actual people and not a call centre or 'cut and paste' responses to emails which makes all the difference. I will be back.

20. september 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you so much for your review! We aim to provide an excellent and personal customer experience!

Bedømt til 5 ud af 5 stjerner

Would highly recommend

First time using Surf and Turf and would highly recommend. Good communication, print quality of the feather flags we ordered are excellent and client is very happy. A+ Service.

9. september 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for taking the time to leave us this great review! So glad you were happy with our products and customer service!

Bedømt til 5 ud af 5 stjerner

Great product, great service, even from the other side of the world.

I am writing to express my appreciation and thanks to Surf & Turf, specifically Amanda, who organized the purchase and delivery of a 3x3 gazebo to rural Nth Ireland, all the while liaising with me in Brisbane Australia. Alternate payment options and designs were sorted, communication was frequent and detailed through the entire process even with the time difference. The gazebo arrived as ordered and is of outstanding quality.

10. september 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for this wonderful feedback! We're really grateful for the review! So glad you love our product and glad we were able to look after you, even on the other side of the world!

Bedømt til 5 ud af 5 stjerner

Incredible customer service

Nadia has been incredible in putting together a charity gazebo for The Mitchell Foundation! Nadia's customer service has been outstanding

3. september 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you so much for your review! We wish you all the best with everything you're doing! So glad we could be a part of the difference you are making!

Bedømt til 1 ud af 5 stjerner

Gazebo order

was waiting for my gazebo over two months and for the weights nearly three months. Slow communication, no notification about delivering dates, no instructions for the gazebo. Not coming back.

29. maj 2024
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Besvarelse fra Surf & Turf Instant Shelters

Hi Ingrid,

Thank you for sharing your feedback with us, and I’m sorry to hear that your experience didn’t meet your expectations. Upon reviewing your order, I can see that the products were purchased on backorder with an estimated arrival time. Unfortunately, due to the current challenges in global shipping, these estimates can sometimes shift.

While our team strives to keep customers updated regularly, I understand that in this case, our communication may have fallen short of what you expected. We truly value your input and will take your comments on board as we work to improve.

Thank you again for your understanding, and we hope to serve you better in the future.

Bedømt til 5 ud af 5 stjerner

Residents group gazebo

Just received our gazebo for our residents group. Over months of phone calls, everyone I spoke to was patient and very helpful, giving good advice when asked. The order was handled efficiently and the tracking was excellent. We have yet to use it but the quality looks very good.
Thank you, Gill Williams

26. juli 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for your 5-star review! Hoping you will love the product as much as you love the service!

Bedømt til 5 ud af 5 stjerner

Haven't even received our Gazebo yet…

Haven't even received our Gazebo yet but the service provided by the team more specifically Laura has been great from start to finish, sorting out quotes, prices, printing / artwork and everything inbetween, including a tight deadline

Its so easy to point out negative feedback and so quickly its only right those get the recognition when something goes great

Look forward to receiving the Gazebos and Equipment!

Thanks
Callum

19. juli 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you very much for this wonderful review! So glad we were able to meet your deadline!

Bedømt til 3 ud af 5 stjerner

I wanted a sturdy gazebo for market…

I wanted a sturdy gazebo for market trading....whilst the frame does seem well constructed I am dismayed to realise that it is not possible to permanently attach the canopy to the frame?! It is attached using velcro strips that you have to detach in order for it to fold away. This seems both a poor design and a pain, especially if it is windy etc. I think it would be far better if the canopy is securely fixed to the frame as it is with other makes....too late now!

7. juli 2024
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Besvarelse fra Surf & Turf Instant Shelters

Hi Rod,
Thanks for taking the time to review. Hopefully you have this sorted, but it is no issue to leave the canopy on. It secures in each corner with velcro, and also the anti-sag bolts. The velcro straps you need to remove are just to add extra security when up. However the canopy does not need to be removed.
If you are unsure give us a call and we will be more than happy to help.

Bedømt til 5 ud af 5 stjerner

outstanding service!

outstanding service!

we needed a commercial gazebo in three days for an unexpected event - in lime green ... they sorted this for us in world record time, despite me initially ordering the wrong product on the website! i called, spoke to a lovely chap to re arranged the order for me. so nice , so professional, so kind!! im so so grateful to you surf and turf! 100% recommend!

1. juli 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for taking the time to leave us this lovely review! We're glad we were able to get your gazebo to you in world record time!

Bedømt til 5 ud af 5 stjerner

Surf and Turf really helped me out of a…

Surf and Turf really helped me out of a tight spot this week. With a printing product not arriving, they stepped in and got my order ready in time for a trade show. Cant thank them enough. Plus there was a friendly helpful team at the end of the phone and not a recorded message. Will definitely use again.

14. juni 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for your amazing review! So glad we were able to get you sorted in time!

Bedømt til 5 ud af 5 stjerner

Ordered 6x4 black and silver

Ordered 6x4 black and silver. Amazing quality, very thick material used and frames are very strong, with some great touches to improve quality and strength. We also had a banner made with company name on which looks fab.

12. juni 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you so much for the review! So glad you are impressed by the quality of our products!

Bedømt til 5 ud af 5 stjerner

Dear Surf Turf Team,

Dear Surf Turf Team,

I wanted to take a moment to provide feedback on the outstanding service we received from Finlay regarding our recent urgent order for a gazebo.

We were on a tight deadline and had specific design requirements, which Finlay understood perfectly. He tailored the service to meet our exact needs, demonstrating a deep understanding of our requirements. His dedication to ensuring our peace of mind was truly remarkable. Finlay actively monitored the delivery and kept us updated throughout the process, alleviating any concerns we had.

His professionalism and commitment turned what could have been a stressful situation into a seamless and worry-free experience. We are incredibly pleased with the service he provided and wanted to express our gratitude for his efforts.

Thank you, Finlay, for your exceptional service.

Best regards, Salman Shah

5. juni 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you so much for taking the time to leave us this amazing review! We aim to provide excellent customer service and we're so glad Finlay was able to meet your deadline! We look forward to working with you again in the near future!

Bedømt til 5 ud af 5 stjerner

High quality product, excellent service

Really excellent service throughout the design and commissioning process. Very quick delivery once finalised.

The quality of the gazebo is very high, with very robust construction from the frame, the material, the zips and the bags to move it around.

24. maj 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you for your 5-star review! We're so happy you love our products!

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service, great quality gazebo and fast delivery, unfortunately a part was damaged in transit which is beyond control of the company, contacted customer service and new part was delivered within 48 hour's and very easy to change over. Highly recommended if you are after a top quality gazebo, all staff that I have had contact with have been so helpful and polite a credit to the company

17. maj 2024
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Besvarelse fra Surf & Turf Instant Shelters

Thank you very much for your review! We aim to make every customer journey as seamless as possible!

Bedømt til 5 ud af 5 stjerner

I go every day for my breakfast and… breakfast

I go every day for my breakfast and lunch the food and stuff is absolutely amazing. I really can’t believe the nasty comments against them The food is 100% and immaculate my friends and I use it every day and we don’t have a problem. Please keep up the good work.

20. februar 2024
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Besvarelse fra Surf & Turf Instant Shelters

:)

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