It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... Se mere
Virksomheden har svaret
I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... Se mere
Virksomheden har svaret
Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Kontaktoplysninger
Ineffective engineer
Not convinced by this device. Either the guy was working on multiple things or he wasn’t quite sure what he was doing. I paid money for someone to spend approximately 20 minutes right clicking files. He created a single new profile which I could’ve done in 10 seconds.
*update - the reply I do not agree with. The remote connection constantly dropped and the guy was not what I would class as highly skilled. In the space of 15 minutes he managed to right click a bunch of stuff and create a new desktop profile. He wasn’t even looking in the right areas. I’ve worked in software testing for years and can tell when someone isn’t sure if what they’re doing.
5. november 2022
Uopfordret anmeldelse
Besvarelse fra Supportwave
Hi Kris, we are sorry you had a bad experience. I reviewed the job and see that you paid the £14 deposit and you were assisted by a very highly skilled engineer. It seems you cancelled the job out of frustration and I do understand that it can be frustrating but our engineer was doing everything correctly while assisting you remotely. If you would still like help I would recommend booking someone on-site or please feel free to contact us at hello@nerdapp.com. Kind Regards, Kelvin
*Update
I completely understand that you feel that your experience was unsatisfactory. We do take a lot of care in verifying our engineers. The person who assisted you has 18 years experience and many certifications. We are sorry for the unsatisfactory experience you had.
Very good and efficient experience
Very good and efficient experience. The soft ware problem was quickly and efficiently resolved.
2. november 2022
Besvarelse fra Supportwave
Hey Mark! Thank you so much for your feedback. Have a great week. Caitlin
Andrew H
Andrew H. Absolutely excellent service. Very knowledgeable and fixed our computer. Also recommended security features, ordered us a new iPhone , keyboard and mouse. Returned to assist with set up and confirmed all devices worked properly. Highly recommend this service and their Nerds.
26. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Supportwave
Hi Lori, thank you so much for taking the time to leave a review. We will be sure to let Andrew know he did a great job. Have a lovely week, Caitlin
Superb service
Many thanks Hemanth Vishnu A.
Typed in my request and got an immediate response from friendly and professional nerd Hemanth. Problem sorted efficiently via remote desktop control and whatsapp conversation. Not cheap but sensibly priced based on time spent. Only one slight issue is the global nature of their business means understanding conversation can be a little difficult, but not a major problem. Highly recommended.
31. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Supportwave
Hey Simon, thank you so much for taking the time to leave a review as well as your constructive feedback. This has been escalated to management team for review. Have a lovely day and we are here whenever you need us! Keep well, Caitlin
Great help and support.
25. oktober 2022
Besvarelse fra Supportwave
Hey Marika, thanks so much for the feedback. We appreciate it and are here for you whenever you need help with your tech. Caitlin
Thoughtful and kindly engineers and…
Thoughtful and kindly engineers and very efficient
25. oktober 2022
Besvarelse fra Supportwave
Hi Susan, thank you so much for taking the time to leave a review. We are here for you whenever you need help with your tech. Keep well,Caitlin
Internet wasn't working
Internet wasn't working. Problem with IP configuration. Great service and problem fixed.
15. oktober 2022
Besvarelse fra Supportwave
Hi Bruno, great to hear we got issue resolved. Thanks for taking the time to leave a review, we appreciate it. Keep well, Caitlin
great app and experience Saved me…
great app and experience Saved me quickly! Faster than it would have been to drive to a technician and back!
12. oktober 2022
Besvarelse fra Supportwave
That's great to hear! Thank you for posting a review, I will pass this onto our Nerd too :)
Excellent service.
Excellent service.
Very pleased with the ease with which I was able to solve my problem.
The tech support was seamless - very polite and professional.
Having booked a home visit the ‘techie’ called me to discuss the problem and we arranged a mutual time for the visit.
The job was completed with absolute satisfaction. Thank you.
11. oktober 2022
Besvarelse fra Supportwave
Thank you so much for the kind review! Our technicians always do their best to give great service and reviews like this go a long way for the team :) Thanks again!!
Work around for an Attachment issue
It was 10pm (deadline was before midnight) and my son was unable to attach his music audition to send in. The error message said the file was too large. Vincent helped him to get it attached and sent. Thank you Vincent!
3. oktober 2022
Besvarelse fra Supportwave
Hi Sam, saved by the Nerd! We will be sure to let Vincent know he did an incredible job. Did you know that you can rebook him directly the next time you run into any tech trouble? All you need to do it make sure you've marked him as a 'Favorite Nerd' Keep well, Caitlin
All around great experience because of…
All around great experience because of Vincent. He was polite, patient and more than accommodating of all our requests. Very, very satisfied customer.
7. oktober 2022
Besvarelse fra Supportwave
Hey Lisa, thank you so much for your feedback. We will be sure to let Vincent know he did an awesome job. Keep well, Caitlin
I am not a nerd
I am not a nerd, so using this app was a god send. Glenn was very efficient and soon found the problem, would highly recommend if u are like me and not a nerd it really is money well spent.
5. oktober 2022
Besvarelse fra Supportwave
Hi Dianne, thanks so much for your feedback. We are here for you whenever you need us! Have a great day, Caitlin
Besvarelse fra Supportwave
Hi Nick, thank you so much for your feedback. We really appreciate you taking the time to leave a review. Keep well,Caitlin
Excellent service
Excellent service. Was nervous about paying up front for service but tech was very responsive and in person support completed very quickly
3. oktober 2022
Besvarelse fra Supportwave
Hi Evie, thank you so much for leaving a review. We appreciate it! We are here whenever you need help with your tech. Keep well, Caitlin
Super Easy and Super quick!
27. september 2022
Besvarelse fra Supportwave
Hi Daniel, thanks so much for the review and we are here and ready to help again anytime :)
Besvarelse fra Supportwave
Hi Greg, thank you so much for leaving a review! We appreciate it. Keep well, Caitlin
Microsoft FireWall Fixes
What a great experience I had with Angelo!!! Totally knowledgeable and professional
22. september 2022
Besvarelse fra Supportwave
Hey Andrew, thank you so much for leaving a review! We will be sure to let Angelo know that he did an awesome job. Have a lovely day. Caitlin
Rushdi did a great job
Rushdi did a great job. I couldn't get my laptop to recognize devices. He found the specific function that needed to be uninstalled and reinstalled. Great job.
21. september 2022
Besvarelse fra Supportwave
Hey Jeff, thank you so much for your review. We will be sure to let Rushdi know he did an awesome job. Friendly reminder to 'favourite' him and you can book him directly next time you need help with your tech. Have a great day, Caitlin
NerdApp is fast, safe, and affordable.
I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I highly recommend them to anyone who needs instant, remote technical support with very little friction.
19. september 2022
Besvarelse fra Supportwave
Hi Vernon, thank you so much for your review! We have worked hard to ensure customers feel safe and secure when using our app and web so your feedback means a lot to us. We are here whenever you need help with your tech. Keep well, Caitlin
The Worst Scammers!
The worst! If I could leave negative stars I would. This site is an absolute scam. I scheduled an appointment at 4:45pm PST, the technician who was assigned to me (Haesong H.) never got back to me. On top of that I tried to reach customer service and I couldn't get ahold of anyone. I tried calling and using the chat support (which is a joke!) and I still haven't heard from anyone. To top it off I wanted to cancel the job since I hadn't heard from anyone and it was already 3 hours past the appointment time, and the app tells me that if I cancel, I will get NO refund back. Such a horrible service and I'll be reviewing it on other sites to raise awareness of this scam to other people, so that they don't get scammed and ripped off either. I will be taking it up with my bank.
19. september 2022
Uopfordret anmeldelse
Besvarelse fra Supportwave
Hi Sahar, our site is in no way a scam, we are terribly sorry that you had this experience and you will certainly receive a refund. I have reviewed the job and saw that the Nerd did respond instantly via chat however their communication was not up to our standard at all and I can see why you may have thought it wasn’t legit. This is not the way we run our platform and measures will be taken for remediation. I have responded to you via chat and all notification channels to let you know that you will certainly get a refund and asked if we can send a new Nerd to assist and this will be at our cost as well. Kind regards, Kelvin
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.