Supermac's Anmeldelser 201

Sent my daughter who was visiting from Cork with her 3 children to Supermac's Claremorris as a treat for my grandchildren. Ordered for for 3 adults and 3 children. The adult food was okay though not as nice as previous visits but the kiddies meals were absolutely dreadfully. Chicken thighs were completely overcooked and a dreadful black colour. Must have been reheated in the deep fat oil several times. An absolute insult to serve up such rubbish and the cost of it. Someone needs to be held accountable for this or Supermacs will go downhill fast. There is an excellent takeaway in Claremorris across the street from them Blue Thunder and thats where we will be spending our money in the future. Hope Pat Mc Donagh reads these reviews.

Just in Supermac’s in Mallow and had the worst grilled chicken meal of my life. It’s the only meal I ever get from them and I seriously doubt I will ever get one again. The chicken was the size of a turkey and compressed to the very last. It was like eating leather. We also got a snack box and the colour of the chicken left a lot to be desired. I have just lost my faith. If I’m to revisit will stick to Supermac’s in Tivoli.

I used to love Supermacs food but now days it has gone drastically down hill in quality and drastically up hill in price. Chips are generally stale & the chicken so dry & tasteless. (Across multiple locations)

Such a shame for a home grown Irish business that had such high standards only a couple of years ago but I certainly wont be spending anymore hard earned with Supermacs.

Absolute lover of supermacs but it has definitely gone down hill, food comes out cold not nice, small portions and never give extra sauce when asked. The customer is paying good money (even more lately) for bad quality and not been given what’s asked for. If the price is going to go up the quality also does and you need to provide what Is asked, please get it right.

I ordered on Uber eats waited 2 hours then they cancelled. All I ordered was a regular burger meal.

I’ve went to 4 Supermacs in Connacht Sligo,Roscommon,Galway And Mayo I got the same meal every time 5oz Bacon and Cheese burger meal with only bacon,cheese and Ketchup and coke cola And all meals were lovely Leitrim is Next…

Very poor service at Salthill outlet on 28/06.23. Rude nasty staff. Treated other customers badly as well.
No obvious management training from young lady who claimed to be a manager. Outlet was busy but with this treatment of customers might not last too long. Head office needs to be informed. Poor service

I went into Supermac on the Athenry Road, went to the counter and no one served me. One girl was on the phone taking an order so she was busy. Another lady was standing over to the left and another lady came our from the back, neither of them asked if needed anything, so I walked out. Absolutely appaling customer service.

I got a kid's combo.
The fries were okay, the nuggets were good.
But the regular burger was 2 dry buns and meat then some ketchup, nothing else.
I was honestly dissapointed.
But good.

We purchased two takeaway Bewleys coffees at Supermacs ,Retail Park Carlow (the girl who served the coffee appeared to be a student doing casual weekend work ).
We take coffee without milk and therefore hot ,so we couldn't drink them for 10 minutes or so ,at which stage we were on the motorway so couldn't turn back on discovering that both coffees were over-watered and so basically tasteless . As a result we didn't drink them .
I assumed that this may happen to lots of Supermac customers who don't bother to complain.So I sent off an email to their customer services with a photo attachment showing how diluted the coffee was.They replied stating that ,

'we notified the store and they said they would assess the machines and make are required changes to address them. We didn’t receive any other negative feedback regards the quality of the coffee but we will monitor it'

I read this as ,our coffee machines could have been faulty on the day, but we care so little about your experience that won't even offer you replacement coffees next time you call .
Very poor response, from an Irish company serving a brand of coffee (Bewleys) for which the quality and consistency should be quaranteed.
MINOR issue I know,but it's the apathy of the company that I wanted to highlight.

I think your greed has got the better of ye the price is crazy to feed 5 people with suppermacs all having meals and two extra sides €76 absolutely crazy i wounld mind if the food was nice its dryed out muck. ill never eat in suppermacs again.

It's difficult to understand how this restaurant for which I would frequent almost weekly a few years back (food was great), to a place I hope to never set foot in again... Although understandable busy at 6.30 on a Saturday evening, we had to wait almost 40 minutes for our order.. (having been told it would take 20) the large pizza came out cut into 4 parts... (try trying to eat a slice!!) the garlic bread came out Burnt and dry.. I returned it to the manager and said "I appreciate it's busy, but please do better than this" he replaced it.. With much the same.. It tasted like s**t. The chips were few and could... If we were not so hunger, I would have looked for my money back... Tip.. Avoid like the plague!!

Had a snack box last week at the Tuam outlet and it was brutal stuff.
I was one of their first customers way back when they opened their first outlet in Ballinasloe and have enjoyed their food since. Tuam's chicken however was the worst I have ever tasted. Their chips were no better either.
It was after 1pm so things should have been on point by then but alas no.
The chicken was dry and had a weird plastic taste to it. The chips were soaked in oil and hard.
I should have tasted everything before leaving and driving home!!!
See other review!

Apart from great food in a spotlessly clean restaurant in Drogheda the staff here are incredible.
Very pleasant cheerful welcoming professional. Extra special to children. So kind.
I don't know all their names I'm sorry to say except Leigh but they are all wonderful. Thank you guys.

I was one of the first customers in this restaurant in Ballysimon Limerick today and I ordered a superbeakfast. The fried eggs I received looked like they were cooked yesterday and were completely overcooked,and the toast was reheated. Will not be going again

This place is the worst place I have ever encountered in roscommon the chicken my dog even refused to take it I will never ever take my family there again

My partner ordered a plain double cheeseburger meal with only cheese on the burger. He received a double cheeseburger with everything on it. This didn’t just happen once but twice. The first time he said next time I’ll put it into the comments. Next order he got he wrote the comment and still got everything on the burger.
Doesn’t sound like a bad review but when your paying for something you expect what you ask for. Clearly someone isn’t reading the comments or just doesn’t like their job

We actually really like supermacs, particularly the chicken and pizza. Unfortunately the closest one to us, just past the bishopstown/bandon roundabout, doesn't open until 1pm, and closes at about 7pm(if they aren't closed, they are out of chicken and don't have anyone to make pizza. Our lunch is 11 or 12, and we don't get dinner until after 7. So we gave up on supermacs.

Supermacs at the roundabout Portlaoise.Worse customer service in the entire country.Staff don't care igorned rude etc.Complete mayhem ,there seems to be no management free for all.Wont be back unless they get there act together

Spiddal Supermacs
Absolute disgrace
Waiting 40 mins for food
Management would not come to the counter just letting the young staff deal with the problem.
Never again
This place is getting worse