Sketchy fees, no communication
They hit me with surcharges after my order had been paid for and delivered, then never responded to multiple emails querying the charge.
My previous invoices went ‘missing’ from my online account, and they won’t send me any copies. Luckily I still have email copies. They issue late payment charges for the surcharge each month.
As if a surcharge was even necessary, their prices are already way above other gas providers.
When I left a Google review, their marketing team replied and asked me to email them to resolve my issue. I did so and guess what, they have not replied to that email either. Their marketing team is on damage control, just replying make it look like they’re listening.


