Sunshine Scooters Anmeldelser 49

Sunshine Scooters restored more than my scooter...

After months of trying to find a company that would actually check my scooter battery, I was exhausted. The delays were traumatic and made my disability harder to manage day to day.

Sunshine Scooters were amazing from start to finish. From reception to the driver, everyone was understanding, patient, and didn’t make me feel rushed, dismissed or a pain in the ...

Special thanks to Charlie. He helped me when I was distressed and went above and beyond to make sure I felt supported. I can’t thank him enough.

'Dora' is now back and running better than ever and that is thanks to Sunshine Scooters. We are ready to start exploring once again!

If you need a company that listens and follows through, especially with disability needs, I highly recommend Sunshine Scooters.

Suberb customer service could not do enough to make sure we got the scooter 🛴 we needed value excellent delivery excellent
Highly recommended

Brilliant company Charlie has been brilliant in every way the scooter he sold me is fantastic all people at sunshine are really helpful I would not hesitate to buy from them again they are the best

Allround excllent experience with no problems.

Excellent scooter delivered well packaged and on time

Scooter serviced, and it's like riding a cloud! So smooth and quiet! The engineer was thorough, and I know I can rely on my trusted steed I originally purchased from them. The Sunshine team is friendly and professional, understanding that mobility scooters are a lifeline for those of us who want the freedom and remain independent.

I live too far away to have met face to face with Charlie but my experiences by text were excellent . He was extremely helpful and i am so pleased with my wheelchair. It is exactly as described, in fact, as good as new.

Lovely scooter,good price ,good delivery.Professional staff. Good buying experience

What a great company. They are very helpful and polite. They came and collected my fathers mobility scooter, serviced it and brought it back. They explained everything and the price was very good. Will defaintely use them again.

Looked after from the time I rung them. To delivery.
Well done 👏

Absolutely love my scooter,looks brand new TBH,and at a very reasonable price. Kept informed from beginning to end by Charlie,even sorted my log book with DVLA. Delivery also superb by their own very helpful driver,so no pallet to dispose of. All in all so very pleased and I couldn’t recommend Sunshine Scooters highly enough.

After deciding on the model to suit my needs , i contacted Sunshine scooters to arrange this purchase , everything was dealt with professionally and with care , communication to arrange delivery was brilliant , the scooter arrived earlier than stated so that i could get on with the rest of my day , brilliant service , MANY THANKS i might be back soon .

Great to work with kept me updated on each step and didn't do any other work without asking first. Prices are excellent and nothing is to much trouble will definitely be using again.

I was very pleased with the service offered by Charlie at Sunshinescooters. The initial scooter I purchased was on test driving it at home was unsuitable. I contacted Charlie who without any questions or fuss offered to collect the scooter and refund me the purchase price. As I was searching the other scooters for sale on the site I saw TGA Breeze that would be ideal for me. I messaged Charlie and we quickly arranged for collection and delivery of the new scooter for the same day. The scooter arrived yesterday and I am delighted with it and very grateful for Charlie’s patience and understanding. I would fully recommend both Sunshinescooters and Charlie to anyone. Well done Charlie.

We seen sunshine scooters on ebay , and bought a scooter and it was brilliant, but it came up with a fault, and you can always judge a company with there aftercare service , and simply superb, they went above and beyond , Charlie who delt with the fault was truly amazing , they picked it up and kept informed throughout the repair and delivered it back to us ,
So if if looking for a mobility scooter give them a try you wont be disappointed
Simply amazing
Thank you Charlie a true credit

I thought I was on a winner when I came across Sunshine Scooters. The pre-sales advice and speed of answering emails was great, then sale price of the scooter I bought was good too.
So I made my purchase, it was delivered, that’s where it all went wrong.
On the day of delivery, taking it off the pallet and just driving it up the garden path to the shed, it’s rattling like no one’s business. It seemed to be a loose panel on the back, maybe knocked during delivery, I don’t know.
When the weather was next dry enough I had a look and found I could not get the battery cover panel to sit right, so contacted Sunshine Scooters for advice. After several emails they turned out to be pretty useless and I thought I had fixed it myself.
A short while later the rattle reappeared so I contacted Sunshine again but after a couple of emails they stopped responding!
Next issue, when I purchased, I was told that Sunshine would send off for the V5c log book in my name for me. Nearly 2 months now and no V5 has arrived. I contacted Sunshine, and have very little confidence that they actually sent off for one.
Such a shame as I had high hopes pre-sale and would happily have purchased again and recommended to the many disabled people I know, and groups I’m a member of.
Why do some companies insist on just taking the money and not caring?
EDIT:
In reply to Sunshine Scooter's reply
Of course your customer service was 5 star pre-sale, you're after my money at that point
5* ratings across the board apart from mine you say? Did you miss the 1* review you received on 29th April? Also please remember that most of your very few reviews are from customers that you know are happy and you've asked to review you.
At no stage did you cease communication via email, oh perhaps you could clarify, on 3/12/25 you asked for photos of the loose panel and lugs, I responded, and that the was last I heard from you, perhaps it got lost in the email system?
As for Sunshine Scooters resolving any concerns propmtly and professionaly, this has not been my experience. Especially telephoning me early on a Sunday morning when after you've seen and taken exception to my review!
Further Edit: It seems that if you leave a negative review for Sunshine Scooters, they will report you, beware
Ahh now the porkies begin: I quote the email I received from Trustpilot "sunshinescooters.co.uk has flagged your review for containing defamatory content"

Really easy company to deal with. Charlie was friendly, knowledgeable and efficient. The transaction was easy and pleasant. I felt in very safe hands and am super pleased with my scooter. I would highly recommend this company and would be happy to deal with them again.

Very clear communication dealt with all issues . Promptly and efficiently Very pleased with their manner on the telephone .will use them again. Thank you.

This is one of the very best disability scooter suppliers anywhere, it's hard nowadays to sort the wheat from the chaff but Sunshine Scooters is exemplary in every way. Customer service was outstanding and Charlie kept me advised regularly about delivery, which was superbly organised and very fast, despite being in the hectic pre-Christmas period. The scooter itself was even better than described and in virtually new condition. What a very great pleasure it was to deal with such a genuine, knowledgeable, friendly and helpful outfit. Highly recommended, go for it!

Great service from online purchase to very fast delivery of mobility scooter. Would definitely use again.