Really happy with our family pool. Easy service, I ordered, received next day. Assembled the pool and very happy with the product. Would and will definitely recommend.
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Se, hvad kunderne siger
Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... Se mere
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Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... Se mere
Virksomheden har svaret
After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.
Kontaktoplysninger
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Storbritannien
- 01342835542
- sales@sunshinepools.co.uk
- sunshinepools.co.uk
4,8
Fremragende
216 anmeldelser
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Fantastic pool in time for hot weather
Delivery was easy at set time/ day. Pool was delivered to the place needed. It took us 3 hrs to come strict the pool and a couple of days to fill (24ft). It’s amazing, children love it. I use a tether for swimming
11. maj 2023
Besvarelse fra Sunshine Pools
Thank you for taking the time to review your recent purchase.
We're so pleased to see your feedback and that you and your children love the pool.
Kind regards
Customer Services
Do NOT buy from sunshine pools
Do not buy from sunshine pools. They have sent us a damaged, dented, marked pool with a leak. They keep palming us off to bestways with no solution. Was told to fill the pool and they would send patches whilst we wait we have now been told by bestways that the pool needs to be cut up in order for them to replace. Wasted time, water and money. Now not answering the phone or replying to emails. Will be going through my credit card company to have the money refunded! Avoid! Absolutely no responsibility taken blaming third parties for the problem!
1. juni 2023
Uopfordret anmeldelse
sunshinepools.co.uk - They were incredibly helpful
They were incredibly helpful, really friendly, and the product arrived perfectly. A very pleasant purchasing experience.
Thanks very much to all at Sunshinepools.co.uk,
Gav
17. maj 2023
Besvarelse fra Sunshine Pools
Thank you for taking the time to review your recent purchase with us.
We're really pleased to see your feedback and we hope you and your family are enjoying their new pool.
Kind regards
Customer Services
Incredibly helpful and knowledgeable
8. maj 2023
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope the new purchase is being enjoyed.
Kind regards
Customer Services
Just two flaws
The pool is great. However there is two flaws. firstly The pool cover is way too small. Whatever way we turned it the pool cover would not fit. Secondly, the plastic nuts easily brake. My child tried to climb the ladder and quite a few of the nuts flew off.we had to go to buy metal nuts as a replacement. Other than that it is perfectly fine.
23. april 2023
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see that you think the pool is great.
The covers are packaged with the product they are the correct size for. We have had reports the covers are quite tight to put on initially but this should get easier. If you have a few people to assist the first time, this should help.
We are sorry to hear about the nuts breaking. If you have any concerns going forward, please let us know, so we can raise this with Bestway.
Kind regards
Customer Services
Great customer service
They went the extra mile with customer support . Kept me informed about the item. Gave me the option of a full refund when they couldn’t source the item.
Very helpful when I had to return item , due to my mistake.
18. september 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and will feed this back to the team.
Kind regards
Customer Services
Ordered hot tub.
Ordered lazy spa hot tub.
It arrived on time and we're happy with it.
20. september 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Very happy with are Milan spa .
Very happy with are Milan spa .
Service from sunshine pools was excellent.
Would highly recommend the Milan spa as it has 2 speeds for the bubbles.
1. september 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback. We are a small, family run business and good service to our customers is very important to us.
We are pleased you are happy with the spa and the featured settings for the bubbles.
Enjoy your new purchase.
Kind regards
Customer Services
Bought a lay z spa palm springs which…
Bought a lay z spa palm springs which is great, at a very good price. Delivery company were not good but Jane at sunshine pools customer service sorted it all out, so overall great experience.
6. september 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that you think the Lay-Z-Spa Palm Springs is great.
We are sorry there was an issue with the delivery, but pleased we could get it resolved for you.
We hope you family enjoying using your new purchase.
Kind regards
Customer Services
Excellent communication and dispatch…
Excellent communication and dispatch was very quick. Product as described. Issue with delivery company "losing" the 41kg package. They were poor so emailed sunshine pools, they chased the company and dispatched a relacement as soon as they found out it had been "lost". My adviced, change the delivery company you use before they ruin your reputation.
31. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are sorry the original consignment was lost by the courier but are pleased we could get a second despatched to fulfil your order.
We only have a small number of couriers to choose from, as the packages are so heavy, they cannot travel through a lot of networks.
The couriers used are reviewed regularly. We will pass your comments and feedback through to the management for consideration. Thank you.
We hope your family enjoys your new purchase.
Kind regards
Customer Services
First class service
First class service, delivered within 3 days of order. Kept us informed the whole time
14. juli 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Good but…
Quick and easy service and delivery but the tube that came with the splash tower had all the connections put on the wrong way round and it has been glued so we can't move it.
21. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
If you have any queries or issues with the product, please send an email, with pictures, to sales@sunshinepools.co.uk.
Kind regards
Customer Services
Brilliant pool
Brilliant pool. Quick, efficient delivery.
So good to have a pool we can all fit in and actually swim. Vey good pump, everything seems very well made and easy to set up. The only thing is, the cover doesn't stay on. It's a pity they don't include some clips.
20. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Great service
12. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Was great from start to finish
11. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
We bought the Intex 16' 6" x 9' x 48"…
We bought the Intex 16' 6" x 9' x 48" Prism Frame™ Oval Above Ground Swimming Pool with Filter Pump and Accessories and it is amazing. Easy to out together, although the ladder was a little confusing. The quality of the pool and the accessories is very good.
The service from sunshine pools was fantastic too. I would highly recommend.
11. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Excellent service
Excellent service, quick delivery and good quality products. The pool has been amazing to have this summer and with the helpful instructions, the water has stayed perfect
11. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family has been able to enjoy your new purchase, especially with the hot weather we have been having.
Kind regards
Customer Services
Absolutely first class
Must be on level ground otherwise posts sink into the ground and you risk breaking the main ring. Down side is it took 30 hrs to fill it, but the children absolutely love it.
10. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We do recommend to read the instructions thoroughly, which recommend they are set up on level, compact ground.
Fillings the item is dependable on water pressure and size of product, so some may take longer than others.
We are really pleased to see your feedback and are glad the family are enjoying your new purchase.
Kind regards
Customer Services
Good quality
Quick delivery. Items as described and good quality. Pump and pool working smoothly and giving enormous pleasure. Thank you
10. august 2022
Besvarelse fra Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family are enjoying the pool.
Kind regards
Customer Services
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