WHO on EARTH writes a review of a…
WHO on EARTH writes a review of a Pharmacy? I can hardly believe I am - but SunExpress Pharmacy went so far above and beyond that I *must!*
Was recently told it’s now time for cataract surgery - and the office would order certain meds before surgery from their pharmacy.
I received both a text from Sun Express Pharmacy (which is neither my usual pharmacy nor anywhere near our home), and a call from Luis from Sun Express the very next day (!!) that my meds were ready, with a co-pay of “x” dollars due (as my two health insurances wouldn’t cover “combo” drops). When asked, Luis suggested I call my doc to see if he would split the combo, and that maybe then the cost would be covered by insurance. My doc did call in a new script - and again I received both a text notification AND Luis called me back that the split script was ready, but that splitting out the drops actually totaled more than the combo drops!
Of course I opted to revert to the combo drops - which were delivered the very next day! Bonus: FREE DELIVERY!
Bravo to SunCoast for their customer service and working with me for the best result. Their familiarity with the various ins and outs of insurance companies is much appreciated!