My order never arrived
My order never arrived. I am now back in New Zealand. No idea where my swimsuits are.

Besvarelse fra sundaze.com.au
Hi Geraldine,
We’re truly sorry to hear that you’re disappointed with the delivery of your order.
We have checked your order and can confirm that it was placed on 29 August and Express Posted to the delivery address in Bali provided on your order on 31 August.
I have also checked the Australia Post tracking, and the parcel is currently still in transit and will be delivered to the address provided on your order.
Unfortunately, once a parcel has been handed over to the courier, we have no control over the delivery timeframe and are unable to speed up the delivery process. There was also no note or request on your order advising that the parcel was required by a specific date or time.
We also have not received any previous emails from you regarding an urgent delivery or any concerns with the order. We always do our best to assist our customers, but we do need to be made aware of an issue in order to have the opportunity to help.
We are therefore quite disappointed to have received a 1-star review regarding the delivery, particularly as the order was processed and Express Posted promptly from our end, and the parcel is currently with Australia Post and still in transit.
We are a small, family-owned business and genuinely care about our customers and their experience with Sundaze. We are always happy to assist and investigate any issues when they are brought to our attention, but unfortunately we cannot resolve or prevent courier delays once a parcel has been handed over to Australia Post.
Many thanks
Sundaze







