sundae.school Anmeldelser 

Terrible return policy. Said my clothes were denied for a few strands of hair and dirty pockets. I didn't even stick my hands in the pockets when I tried it on and hair prob came off when I tried it on once and didn't fit. so be sure you're a bald person trying on their clothes cause they'll deny you. terrible company. lose a customer for life over something small like this. I would not recommend buying anything from this company but it's clear others feel the same way.

First online order after shopping in store, and likely my last. I ordered pants in the same size as a pair I already own from them, but the sizing differs between colors, so I requested an exchange.

They arrived very wrinkled; I tried them on once and sent them back. The third-party warehouse rejected the exchange over a "dirt spot" and said a photo was attached; it wasn't. Now I can pay another shipping fee to get them back, or they'll be thrown away in 7 days. Mind you that means your money spent is kept.

That's $11 shipping, $8 to exchange, and another fee on top, for an item I never wore. Based on other reviews here, I'm not the only one with this experience. The in-store service is great, but the online return process makes it hard to buy with confidence.

Absolutely horrific company. Products are clearly terrible quality and drop shipped, dealing with their customer service is a nightmare and they will refuse refunds AND keep your item. Buyer beware and do not shop from this ‘business’

Genuinely horrid return policy. I returned unworn items with tags. It was in transit and delivered for a week with no word from the company. I found out about the delivery through my own tracking. It cost money to return. A third party rejected the return for having a "strong perfume smell." If it's sitting in a warehouse for over a week until I point out it's there, no perfume smell can honestly be attributed to the buyer. I basically paid money for them to keep their items. And now I must pay for shipping a third time to not have them keep both my money and the items. So great... I hope Sundae School enjoys that I donated my money and a suit to them.

I’m a huge fan of the brand and keep coming back, but fulfillment consistency is missing for larger tickets. Order #1 via UPS was seamless and fast. Order #2 (nearly $500) bounced around-state via USPS, which was frustrating. My latest $800 order is now routing DHL/USPS and it’s been in transit over 7 days.

Working in logistics, I totally get carrier cost-balancing. However, dropping economy hybrid handoffs on $800+ orders feels misaligned with the price point and cheapens the experience like crazy. I'm sticking with 5 stars because the goods are stellar, but adding an insured/direct carrier threshold for larger orders would protect the premium feel.

I ordered some pants that were great quality but too big; I’m not sure the sizing chart was the most accurate but things happen.

I was able to submit an exchange request easily enough online and mailed/returned the pants. I had hoped that mailing them would trigger the right size to ship, only because that’s been my experience with other companies, but no movement. I waited until the return finally delivered and still I never received an email saying the smaller size shipped nor an email confirming they received it. I had to email them a couple of days later for an update. They responded timely and told me they first needed to verify the returned item was correct, clean, undamaged, etc.

After a few more days I emailed them asking them for an update because I was worried that the smaller size would sell out. They emailed me back again and let me know that exchanges are taking longer than expected (most likely due to the sizing chart being off, is my guess) but not to worry, they have my size and they moved me to priority.

Another few days pass and I get an email saying my refund has been processed due to my size selling out.

So, I had to be the one to ask for updates, and missed out after it taking nearly two weeks to confirm my return. But I got to pay for the shipping to try them on 👍 I also get to sign up for alerts for when they’re back in stock.

Good quality pants (from what I could glean from my short time with them) but the return process and communication needs reviewing.

Ordered a jacket that was too big, tried to return it, the return got denied for having pet hair on it (annoying but understandable). Their policy states they can ship the non-refundable item back to you, so i took that option. They ghosted and never sent it, just kept my money. Ignored multiple emails and attempts to get it back.