Ordered multiple times from Sulfit and the customer service has been amazing every time. The quality in every product is unreal you can tell the owner really cares about the quality of their products.... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... Se mere
Virksomheden har svaret
I returned several jeans which didn't fit. I have proof of delivery from Royal Mail with the package sitting in the reception are of their building. I have a photo confirming from the post man.... Se mere
Virksomheden har svaret
Poor overall experience— no free returns and service doesn’t match competitors. The fabric is amazing, but the fit is not for athletic men, these will only fit extremely thin men, with smaller... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.
Kontaktoplysninger
Sulfit Clothing, The Courtyard, SK86GN , Cheadle Hulme , Storbritannien
- Support@sulfit.co.uk
- sulfitclothing.co.uk
4,0
God
297 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 91 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quality of goods was extremely poor
Quality of goods was extremely poor.
Asked for a refund but was only allowed a gift card.
I wouldn’t recommend the product, sorry.
13. august 2025
Uopfordret anmeldelse
I placed an order onlien adn I did not…
I placed an order online and I did not want the goods so I sent them back. They issued me a gift card and did not refund me. I had to email multiple times about getting a refund and they finally agreed when I issued 14 day notice on them. But they told me it was a gesture of good will and I should check their terms and conditions. Under UK law I can return an item for no reason for a full refund. They really need to understand the law. I have reported them to trading standards for this. Also if you send something back they do not tell you when they have it. You have to chase them so make sure you keep your tracking number as they do anything they can to avoid dealing with a return. Cowboys.
Offering a discount DOES NOT change the distance selling regulations. You are legally wrong and I will be ensuring you are educated as I can see this is a common response you give customers.
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Hi Sam,
Thank you for your message.
We’d like to clarify that, as stated in our Returns Policy, any items purchased at a discount of more than 25% are eligible for store credit in the form of a gift card, not a refund. This is clearly outlined on our website and is in place to ensure fairness across all customers, especially during promotional periods.
That said, we have made an exception in your case and processed a full refund, even though your purchase fell outside of our standard refund terms.
As a small independent business, we take customer service seriously, but we also kindly ask for the same respect in return. We do not appreciate the threatening language used in your message, and also threatening in other ways. We’re here to help and resolve issues, and our team responded to your emails within a reasonable time frame.
We understand the importance of timely updates on returns, and we’re actively working on improving that part of our customer experience.
If you have any further questions or require assistance, feel free to get in touch.
The BEST JEANS EVER!!!!
Had an amazing experience with them. Bought two jeans for my husband upon my BIL’s recommendation and they have not disappointed. Love the quality and the fit. And customer service is exceptional. 100% recommended!!!!
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Thank you so much for your kind words and for trusting us with your purchase! We're thrilled to hear that the jeans were a hit and that you’re happy with the quality, fit, and our customer service. Recommendations like this mean a lot to us, and we’re so glad we lived up to it. We truly appreciate your support and look forward to serving you again! 😊👖
Besvarelse fra Sulfit Clothing
We're so glad to hear that, comfort is everything! Thanks for making us a part of your favorites. Enjoy your new jeans!
Love the product and the price big fan…
Love the product and the price big fan of Sulfit Clothing highly recommend!
19. februar 2025
Besvarelse fra Sulfit Clothing
Thank you so much for the love and support! We're thrilled to hear you're enjoying both the product and the price. It means a lot to have you as a fan. Thanks for the recommendation! 🙌
Very good fit
Very good fit, comfy jeans. Bought 4-5 now and it’ll be my go to. Tried other ones like Capo which was terrible. These are legit!
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Glad you like the jeans, means a lot that we’re your go-to now. Thanks for sticking with us and for the kind words! 🙌👖
Really quick delivery and the item was…
Really quick delivery and the item was great quality. Just about to order some more items now I’ve seen the quality.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Love hearing that! So glad the delivery was quick and the quality hit the mark. Can’t wait for you to check out more thanks for the support! 🙌
Superb Customer Service
Ordered multiple times now from this brand, and never had one issue yet. I ordered 2 pairs of the smart trousers in large, I had accidently clicked XS on one pair, company emailed me staight away asking if it was a mistake rather than just send out an L and an XS. Brilliant customer service, clothing it great quality and fast delivery. One of the few companies you can actually trust from the countless clothing companies that you see on Instagram. 👏👏👏👏
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Really appreciate this! Glad we could catch that mix-up and get it sorted we always try to look out for stuff like that. Means a lot that you keep coming back and trust us, especially with so many brands out there. Thanks for the support! 🙌
Besvarelse fra Sulfit Clothing
Thank you!
DO NOT DEAL WITH THIS COMPANY
DO NOT DEAL WITH THIS COMPANY! They refuse to refund any purchases, after making the company aware of ‘Distant Selling’ LAWS!!! Asked to raise a complaint and got “Owners extremely busy” response. Quality of clothing not as advertised and really not great hence the refund. Do yourself a favour and avoid this company.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Hi Josh,
Thank you for your feedback. We're sorry to hear you were disappointed with your experience.
We would like to clarify that your purchase was made during our End of Season Sale, where all items are clearly marked as final sale and non-refundable, in accordance with our store policies. These terms are transparently outlined at checkout, and it is the customer’s responsibility to review them before completing a purchase.
Regarding your mention of "Distance Selling Regulations," please note that these laws provide exceptions for certain types of sales, including discounted or clearance items. We adhere fully to consumer protection laws and have structured our policies accordingly.
We understand you were unhappy with the fit of the products, and we’re always working to improve. However, we must reiterate that a refund cannot be issued for sale items, as per the terms agreed upon at purchase.
Good quality but some service details need improving
Sent me a bad color/batch of a shirt twice
25. juli 2025
Besvarelse fra Sulfit Clothing
Dear Kwansen,
Thank you for your feedback. I'm sorry to hear you were not satisfied with the colour of the shirt you received.
To resolve this, we sent a replacement shirt that was matched to the trousers we have in stock, ensuring the closest possible coordination. Additionally, we offered a full refund for the original shirt without requiring a return, but you opted for the replacement instead—which we were happy to provide.
At this stage, having already replaced the item and offered a refund, we’ve provided all available options to address your concerns. Unfortunately, there’s nothing further we can offer beyond what has already been done.
We do appreciate your understanding and hope this clarifies the matter.
SulfitAF
Great fit. Great style.
The textile seems quite elastic and makes the clothes look formal, which is what I need for work.
I placed a big order and unfortunately nothing fit, but Laura made sure that I got my exchange for a better size just before I had left the country.
Great customer service and very nice clothing line.
I can't wait for the Ribbed Navy Blue pants and Charcoal Cargo pants to be available in a L size again, so I can order.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Thank you for the positive feedback we're glad to hear you love the products!
The jeans I ordered were nice and the…
The jeans I ordered were nice and the fit was really good. But, the took FOREVER to arrive, literally 3 weeks.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Hi Matt,
I’m really glad to hear you’re enjoying the jeans!
Without your order number, I’m unable to look into the details of your delivery, but please note that if you're located outside the UK, international shipping can sometimes take a little longer - this is unfortunately outside of our control.
If you'd like us to check on your order or discuss further, feel free to get in touch at support@sulfit.co.uk with your order details, and we’ll be happy to assist.
Terrible customer service UPDATED
Terrible customer service
I ordered a pair of trousers after reading some good reviews. I ordered on 2nd July and was told 2-4 day delivery. I was going on holiday on 10th. On the 8th I had an email saying the parcel was out for delivery so waited in all day to receive nothing.
I went away and when I returned I saw an email saying it was delivered on the 11th.
It was left on the street outside my partners flat, not even with a neighbour or in our communal area. It has gone missing.
Their terrible customer service have now told me I have the responsibility to make sure I’m there to take delivery. What a cheek when I know by consumer law that they have the responsibility to ensure my parcel gets to me or an agreed safe place, and the street is not an agreed safe place.
I know this could be Evri’s fault but the customer service is terrible with this attitude.
If I do receive a replacement I will update this review but the customer service is awful
UPDATE 31/07/2025
Following this review I received further correspondence from Laura (Sulfit) to say they will agree to sending out a replacement item but through signed delivery by Royal Mail.
I don’t see why more companies don’t use Royal Mail, Evri are a terrible company and so many people have complaints about their services. Evri have more than likely opened up a can of words with my experience here.
The item did get slightly delayed but it arrived and there are no concerns or complaints. The clothing looks exactly as it does online in photographs and I’m looking forward to taking a them on my next holiday.
I have however left the details from my original review as I still feel the customer service of this small company is unsatisfactory. Maybe they are outgrowing their customer service and require a more professional service as the clothing deserves.
3 stars for overall service but could have been 5* if the customer service was better
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Thank you for taking the time to update your review and for your honest feedback.
We’re genuinely sorry for the frustration caused by the initial delivery issue. We completely understand how disappointing it must have been, especially with the timing around your holiday. While the delivery was handled by a third-party courier (Evri), we appreciate that ultimately, your experience reflects on us as a company.
As soon as we were made aware that your parcel had gone missing, we arranged for a replacement item to be sent out promptly, using Royal Mail Signed For delivery to ensure safe receipt. We’re glad to hear that the replacement arrived safely and that you’re happy with the quality of the clothing.
That said, we do take your comments about our customer service seriously. As a growing business, we’re actively working on improving our internal processes - including how we manage courier related issues to provide a smoother, more professional experience for our customers.
Thank you again for your feedback and for giving us the opportunity to make things right. We hope you enjoy your new item on your next holiday!
Great jeans and superior quality
Great jeans and superior quality. Highly Recommended!!!
23. juni 2025
Besvarelse fra Sulfit Clothing
Thank you so much for your kind words! We're thrilled to hear you’re happy with the jeans and impressed with the quality.
Your recommendation truly means a lot to us - we appreciate your support and look forward to having you shop with us again soon.
Besvarelse fra Sulfit Clothing
Thank you for your lovely feedback! We're so pleased to hear that you're happy with both our service and the quality of our clothing.
Your support means a lot to us, and we look forward to welcoming you back soon.
Decent product
Decent product, good price and prompt delivery. Can't ask for anything more from an online retailer.
23. juni 2025
Besvarelse fra Sulfit Clothing
Thank you for taking the time to leave such a positive review! We’re glad to hear you were happy with the product, pricing, and delivery - that’s exactly the experience we aim to provide.
We really appreciate your support and hope to see you back again soon.
Article as described and delivered on time.on…
Article as described and delivered on time
23. juni 2025
Besvarelse fra Sulfit Clothing
Thank you for your feedback! We're glad to hear your order arrived on time and met your expectations.
We appreciate your support
Sent back a return
Sent back a return, didnt get the money, just a gift card. Every week i go on to the site to use the gift card but everything i click into that i want isnt in my size (large, 36R for jeans) new stock needs updated
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Sulfit Clothing
Hi Sean,
Thanks so much for your order!
Our jeans do tend to sell out quickly, and while we do our best to keep them in stock as consistently as possible, I’m sure you can appreciate that, as a small business it’s not always easy to meet the high demand.
That said, we’re excited to let you know that a full restock is happening tomorrow, with all sizes and 8 colours becoming available again.
Thanks for your patience and support - it means a lot!
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