I’ve ordered from Suitor many times now and each experience has been seamless. Being able to use the sizing algorithm really helped with getting the right size. Returning the suits was made easy with... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
service was ok, the courier company DPD lied about not being able to deliver on several occasions. eventually delivered it 2 days late, they did not put a return label in the box so it delayed sending... Se mere
Virksomheden har svaret
I hired the suite for an event, but the date was pushed back by a week. After sending a quick message, Sebastian was really helpful and arranged for the hire to be extended with just a small addition... Se mere
Virksomheden har svaret
I needed a suit for a Casino Royal - themed ball. Suitor had several suitable suits for hire at a reasonable price. The process to hire the suit was simple and efficient. The suit arrived as described... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Suitor is a modern suit hire company reshaping the way people rent and buy formalwear across Australia, New Zealand and the UK. With tens of thousands of happy customers, we’re proud to be making suit hire simple, reliable and stylish for every occasion. We deliver high-quality wool suits and tuxedos directly to your door with the convenience of next-day delivery, free returns, and our exclusive Fit Guarantee. Every hire also includes the option of a backup suit — an extra size of jacket and trousers sent alongside your main order. This gives you complete peace of mind, ensuring you have the perfect fit ready for your event without the stress of last-minute changes. Unlike traditional hire shops, Suitor is 100% online, offering a faster, more flexible and stress-free experience. From browsing our curated collection to delivery and dry cleaning, the process is seamless. And if you’d prefer to own your look, we also offer purchase options on selected suits — giving you the flexibility to hire for one event or buy to keep. From weddings, black-tie galas and graduations to corporate functions, formals and special occasions, Suitor helps every customer look sharp and feel confident. With a growing community across three countries, we’re focused on combining convenience with uncompromising quality. As a Shark Tank-backed business, Suitor is trusted to deliver style, confidence and peace of mind — making modern suit hire effortless.
Kontaktoplysninger
Storbritannien
- suitor.co.uk
4,6
Fremragende
48 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
After a slight mix up with address
After a slight mix up with address, the company went above and beyond at such short notice to get it reordered and delivered within 24 hours! Would 100% use again
15. november 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Matt, thank you for your wonderful feedback. We’re really glad we were able to get everything turned around quickly for you. It’s great to know the replacement arrived in time and that you’d choose to use us again. We truly appreciate it!
Great Customer Experience and Great Tux
Really nice quality tuxedo and even when I had an issue with my order, Seb was able to amend my order within a minute of raising the chat. All around great customer service and experience.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Brandon, thank you for the lovely review. We’re so pleased to hear you were happy with the tuxedo and that Seb was able to sort things out for you so quickly. It’s great to know the experience felt smooth from start to finish. We really appreciate your kind words!
Fantastic Online Suit Hire Experience!
Fantastic Online Suit Hire Experience!
We hired a suit for my husband through Suitor and the whole process was amazing from start to finish. Everything was done online and it couldn’t have been easier — the website was simple to use, communication was great, and the suit arrived looking absolutely perfect. The fit, quality, and style were all spot on. Such a smooth and stress-free experience with excellent customer service. Highly recommend Suitor for anyone needing a suit hire done effortlessly online!
1. november 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Patricia, thank you so much for your wonderful feedback. We’re delighted to hear that everything went smoothly from start to finish and that your husband was pleased with the fit and quality. It’s great to know the process felt simple and stress-free, exactly what we aim for. We truly appreciate the recommendation and your kind words about our service.
Superb on-line suit hire company: Suitor
Superb model for hiring suits on line, with the option to buy. Tremendous comms, simple professional graphical instructions on post-hire options. Excellent support staff. Ease of use of the site to aide customer choices. By combining stock in central locations more choice for the customer. Seamless delivery via DHL ensured a top contemporary tux that fitted as if it had been tailored for me. But at a very reasonable local currency rate. I would use Suitor any time!
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Michael, thank you so much for the amazing feedback you have given. We’re delighted to hear that you found the whole process smooth and straightforward, and that the tux fit perfectly on arrival. It’s wonderful to know our communication and online tools helped make things easy. We truly appreciate your kind words and would be more than happy to assist again in the future.
Fast efficient service
Fast, efficient service. Great quality and style
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Philip, thank you so much for your kind words. We're really pleased to hear you were happy with the quality and style, and that our service met your expectations. It’s always great to know our efforts to make things quick and straightforward are appreciated.
The whole experience has been awesome
The whole experience has been awesome. I couldn't find a good quality hire suit anywhere. I took a chance hired from Suitor. The suit was very good quality and the fit was perfect. All inquires via email were answered promptly. Overall a very good service.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hello Steve, thank you so much for taking the time to share your experience. We're delighted to hear that the suit fit perfectly and that you were pleased with the quality. It’s great to know that our team was able to assist you promptly and make your experience with us a positive one. We really appreciate your trust in us and hope to help again for your next occasion.
Backup suit option is handy, but useless.
Backup suit option is handy, but... If the jacket doesn't fit, gues what... Neither does the shirt. Luckily this wasn't the case for me but it renders the whole thing useless and so wasted money.
My shirt however came with s missing button and not even close to being ironed/pressed. Shirt was in terrible state. Midway through the event, a second button was lost, it just broke in half because it's cheap plastic stuff.
Style wise it wasn't my preference but whatever. I'd much rather pay a tiny bit extra and get a personalised fit in the city.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Jeffrey,
Thank you for taking the time to share your feedback and for detailing your experience with us.
Our backup suit option is designed to give customers peace of mind when ordering online. Most customers use it to mix and match jacket and trouser sizes, which is why it’s offered as an optional extra. If you’d like a different shirt size to the one linked to your main order, you can note this in the order notes at checkout and our team will manually adjust it before dispatch. You can also add your preferred shirt size as an individual item to your cart. We’re also working on making the shirt size directly selectable when adding a package to your cart early next year.
We’re genuinely sorry about the condition of your shirt. This isn’t the level of care we expect, and we’re already making improvements including moving to detachable button studs and refining how shirts are pressed and finished before dispatch which has already been implemented into our fulfilment process..
We’ve reached out to you via email and would be happy to further discuss this with you there.
Kind regards,
Suitor
Stress Free
This worked very well for me. Excellent communications and attention to detail from the Suitor team.
Will certainly use again should need arise.
19. september 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Craig, thank you for your lovely feedback. We're so pleased to hear everything went smoothly and that our communication and attention to detail made things stress free for you. It means a lot to know you’d choose us again, we’ll be here whenever you need us next.
If only all online business delivered like these guys!!!
My experience with Suitor is reflected throughout their review listings. From first contact to delivery and use they are outstanding. My bug bear is poor communication but these guys keep you onside throughout the process and provide a level of aftercare which I would have expected with much higher priced offerings. Great price, great quality, great service …… Solid Suitor fan here!!! ….. thank you 💪💪💪
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hello Colin, what a fantastic review! Thank you so much for taking the time to share it. We’re genuinely delighted to hear that you had such a positive experience from start to finish. Clear communication and great service are things we truly value, so it’s wonderful to know that came through. We really appreciate your support!
Excellent service
Excellent service, excellent suit everything about them is excellent.
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Shawn, thank you so much for your kind words. We’re really happy to hear that everything met your expectations from the service to the suit itself. Your feedback means a lot to the team and we’re glad you had such a great experience with us.
Ordered late and got a beautiful tux…
Ordered late and got a beautiful tux delivered the next day. Excellent service and super convenient/reliable. They even provided an extra tux (one size up) incase of any sizing issues. Highly recommend.
Top quality tuxedo!
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Matthew, thank you for the wonderful feedback. We’re so pleased to hear everything arrived on time and that you were happy with the tux. It’s great to know the backup size came in handy and helped make the experience smooth and stress-free. We really appreciate the recommendation and are glad you were pleased with the quality.
I had pants sent too long for my legs…
I had pants sent too long for my legs and didn’t look right taken up, made contact and Suitor express posted me the perfect length.
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Michael, thank you for sharing your experience. We’re glad to hear that our team were able to get the right fit sorted quickly for you. We always want our customers to look and feel their best, so it’s great to know the replacement trousers worked out perfectly in the end.
I had an outstanding experience with…
I had an outstanding experience with Suitor! The service was exceptional, and I received the perfect suit size in just two days—even after making some changes. Their customer service team was incredibly responsive, helpful, and made sure I got exactly what I needed. I highly recommend Suitor to anyone looking for a quality suit and top-notch service!
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Adam, thank you so much for your amazing feedback. We're delighted to hear that everything went smoothly and that our team could get the perfect size to you so quickly, even with the changes. It’s wonderful to know you were happy with both the suit and the service, we really appreciate your recommendation and kind words.
Easy process
I hired the Platinum Blue suit for a wedding I was attending. The process is really easy, especially love the backup suit idea because I wasnt sure whether the medium or large would be the better fit. I ended up going with the large jacket because it gave me a bit more room to move. The suit quality is amazing compared to other suit hire places I've tried before so I'll be back again for the next one
9. august 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi George, thank you for taking the time to share such lovely feedback. We’re so pleased to hear the process was easy and that the backup suit option helped you find the right fit. It’s great to know you were impressed with the quality too. We really appreciate your kind words and look forward to helping you again for your next event.
Poor quality and service
The suit arrived and was extremely poor quality—felt cheap, like something from Temu—and it was also the wrong size. I returned it promptly, but after six weeks with no refund, I had to follow up myself. Only then was I told that because I returned it after 4 business days (their cutoff is 3), I wasn’t eligible for a refund. Not only is that policy unreasonable, but the fact that they wouldn’t have contacted me or refunded me unless I chased them is unacceptable. If I could give zero stars, I would.
6. august 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Bebo, Thanks for getting in touch. We're really sorry to hear you weren’t happy with your experience. We hate that you were left feeling disappointed. That’s never what we want for our customers.
To clarify, your order was delivered on a Tuesday and returned the following Monday, which was five business days later. Our clearance purchase return policy requires that returns are both lodged and posted within three business days of delivery. It also asks that customers notify us via email, support ticket, or live chat if they wish to request a refund and return their order.
In this case, no notification was received, so our team wasn’t aware of your intention to return the item. Had you reached out, we absolutely would have responded. But without any communication, we had no reason to expect a return or begin the refund process.
That said, we understand how frustrating it must have been to follow up weeks later without having heard from us. We’ve taken that feedback on board and are reviewing how we handle returns that fall outside the policy window, especially when no notification has been received.
On the product quality, we take this seriously. Our velvet tuxedos are made from high quality cotton velvet fabric, carefully selected after testing more than 25 different options. They are not cheap in any sense in quality, construction, or appearance and are certainly not comparable or close to anything from Temu. We receive overwhelmingly positive feedback on these pieces, so your comments were unexpected.
We’re always happy to provide free size replacements if something doesn’t fit, which can happen from time to time, but it looks like that option wasn’t taken up in this case.
While we stand by our policy here, we’d still like to make things right if we can. One of our founders has already reached out via email and SMS in the past 24 hours to offer you a sizing replacement, store credit, or another solution. Feel free to reply there or contact us directly and we’ll do our best to sort something out for you.
Kind regards, Suitor
AMAZING!!!!!!!!
AMAZING!!!!!!!!! BRILLIANT suit hire place ! Needed 2
Suits quick and googled suit hire , this place came up and i went on reviews!!! Whats not to like every happy! I followed instructions and ordered the suits got a discount too. I hired 2 of the following jacket trousers belt shirt tie handy waist coat and 1 pair of shoes, cost just over £200 bargain !!! They looked brand new . The returns were easy to i also had a problem with the payment page i emailed and they sent me a link and it was done ! My cards security was the issue here i think ! So easy so cheap fantastic i cant express how this place deserves top marks!!!! The suits fitted even though they promised a replacement if i had issues i didnt !!! They were all correct sizes. OUTSTANDING 🤩🤩🤩🤩🤩🤩🤩🤩🤩
12. juli 2025
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Shel, what an incredible review! Thank you so much! We're absolutely thrilled to hear how happy you were with everything, from ordering to returns. It’s great to know the suits fit perfectly and that our team could quickly sort out the payment issue for you. We really appreciate your enthusiasm and kind words, feedback like this truly makes our day!
Fantastic suit and excellent customer service
I hired a suit for my son’s Year 12 formal from Suitor and was very impressed overall. The instructions about shipping and sizing could be clearer but the customer service team was excellent and resolved my concerns with voucher codes and size adjustments, which I really appreciated. The suit itself was fantastic - delivered quickly, fitted well and was good quality. My son loved the bright blue colour! The return process was super easy and we got an extra discount code for next time. We'll definitely use them again!
18. november 2024
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Robbie, thank you for such thoughtful feedback. We're so pleased to hear your son loved his suit and that our team were able to help with the sizing and voucher concerns along the way. It’s great to know everything arrived on time and that the return process was smooth. We really appreciate your kind words and look forward to helping you again next time.
Suit hire so good, we bought the suit!
Easy to order, extremely good service. Excellent quality. Suit fits so well, decided to pay the extra and keep it.
18. september 2024
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi Danielle, that’s brilliant to hear! Thank you for sharing! We’re delighted you were so pleased with the quality and fit that you decided to keep the suit. It’s always great to know when a hire turns into a perfect keeper. We really appreciate your kind words and support.
This suit was great
This suit was great! The large navy blazer fit me perfectly. You can order the whole set right here including a tie.
Really useful store, came in good time and condition! Thanks guys!
19. august 2024
Uopfordret anmeldelse
Besvarelse fra Suitor
Hello Tobias, thank you so much for your lovely review. We’re delighted to hear the navy blazer fit perfectly and that everything arrived in great condition. It’s wonderful to know you found the process convenient, we really appreciate your kind words!
Great customer service in addition to the suits
Had placed a wrong order. Got in touch with the team and they were so accommodating, even made time during non-working hours to help me with my request
22. juni 2024
Uopfordret anmeldelse
Besvarelse fra Suitor
Hi, thank you for your kind words. We’re so glad our team were able to help and get things sorted for you, even outside regular hours. Providing that extra bit of support when it’s needed most is something we always aim for, so it’s lovely to know it made a difference.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.