Victor was incredibly responsive and kept me informed on everything he did, resolutions, and possible follow up if needed. He fit us in quickly, showed up on time, and was able to address our issue A... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Again, great service as always. Victor is the best - he responds quickly to set up an appt., stays in touch re: the ETA and is professional, knowledgeable, trustworthy, kind and considerate. If... Se mere
Virksomheden har svaret
I just ordered a single fridge light bulb, including tax and shipping it cost $62..! I understand Amazon sells it for $19, but they are counterfeit per comments in Amazon. Why such a high price for a... Se mere
Virksomheden har svaret
Gasket arrived damaged. Box was crumpled, and the gasket was damaged to the point where it is not effective and I will have to buy a new one.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
WELCOME TO SERVICE AND REPAIR SUB-ZERO Looking for reliable and expert repair services for your Sub Zero appliances? Look no further! We specialize in providing top-notch repair and maintenance services, ensuring your appliances perform at their best. Experiencing issues with your Sub Zero refrigerator? Service and Repair Sub-Zero brings you specialized repair services that ensure your refrigerator operates at its best. Our team of certified technicians is dedicated to providing swift, effective solutions to all your Sub Zero refrigerator problems.
Kontaktoplysninger
92130, San Diego, USA
- 8584282121
- service@subzerorepair.com
- subzerorepair.com
4,2
God
34 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Great condition and arrived on time!
17. maj 2026
Gasket arrived damaged
Gasket arrived damaged. Box was crumpled, and the gasket was damaged to the point where it is not effective and I will have to buy a new one.
11. maj 2026
Besvarelse fra Sub Zero Service & Repair
We are very sorry to hear that your gasket arrived damaged and that the box was crumpled during transit.
This is certainly not the experience we want for our customers. We would appreciate the opportunity to review the situation and help resolve it for you as quickly as possible.
Please contact us directly with your order number and a few photos of the damaged packaging and gasket so we can look into replacement options with the carrier and assist further.
Thank you for bringing this to our attention.
Victor was proactive and helpful in…
Victor was proactive and helpful in identifying the problem with our ice machine and then fixing it.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sub Zero Service & Repair
Robert, thank you so much for your kind feedback!
We are very happy to hear that Victor was able to quickly identify and resolve the issue with your ice machine. Providing proactive, efficient, and reliable service is always our goal.
We truly appreciate your trust and support, and please do not hesitate to reach out if we can assist you again in the future!
The light bulb is over priced including…
The light bulb is over priced including $15 shipping. Considering Amazon sells the counterfeit version for 1/3 of the price.
22. april 2026
Besvarelse fra Sub Zero Service & Repair
Vigen, thank you for your feedback and for sharing your concerns.
We completely understand that pricing for genuine appliance parts can sometimes feel high, especially when comparing them to lower-cost alternatives found online. Our bulbs are genuine OEM parts sourced through authorized distribution channels to ensure proper compatibility, reliability, and safe long-term performance for Sub-Zero appliances.
We truly appreciate your order and your understanding regarding the price difference.
I just ordered a single fridge light…
I just ordered a single fridge light bulb, including tax and shipping it cost $62..! I understand Amazon sells it for $19, but they are counterfeit per comments in Amazon. Why such a high price for a single light bulb..!
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Sub Zero Service & Repair
Vigen, thank you for your feedback.
We completely understand your concern regarding the cost. Please note that our parts are genuine OEM components sourced directly through authorized distribution channels to ensure compatibility, reliability, and long-term performance for Sub-Zero appliances.
Pricing may also include manufacturer pricing, shipping costs, handling, and secure packaging to help protect delicate parts during transit.
We truly appreciate your order and your understanding regarding the difference between genuine OEM parts and aftermarket alternatives.
Responsive, Polite, and Communicative!
Victor was incredibly responsive and kept me informed on everything he did, resolutions, and possible follow up if needed. He fit us in quickly, showed up on time, and was able to address our issue AND replace our water filter (was not on original service request). He even followed up within 24 hours to make sure all was working properly. SUPER service!!!!
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Sub Zero Service & Repair
Chris, thank you so much for your wonderful feedback!
We are very happy to hear that Victor kept you informed throughout the process and was able to quickly address the issue with your appliance. Providing responsive communication, timely service, and careful follow-up is always our priority.
We truly appreciate your trust and support, and we are glad we could help with both the repair and the additional water filter replacement.
Thank you again for choosing us!
Excellent work
25. marts 2026
Uopfordret anmeldelse
GOOD PRODUCT
6. marts 2026
Sub-Zero Service responded quickly
My old refrigerator broke down at the worst possible time, and I needed to find someone quickly who could get it back up and running. Sub-Zero Service responded quickly, and a technician arrived the next morning. He was professional and friendly, gave me a reasonable estimate, and explained and showed me everything. He also kept me informed of every step via text message so I didn't have to wonder what was going on. The repair work was done professionally, without loud music or mess. Before leaving, he checked everything with me and showed me how it worked.
Thank you!
18. februar 2026
Honest, on time, great work!
Victor was on time, knowledgeable and trustworthy. We have a 26-year old SubZero that he got working back in top form! We will recommend him to everyone!
21. august 2025
Uopfordret anmeldelse
Victor is the only one i will use, He is the best
Victor is a great service technician, he has been to my home four times. He is always on time and his work is perfect. I would recommend him to anyone needing service.
25. april 2025
Uopfordret anmeldelse
Company is demanding a payment for a bad quality service
Engineer fitted the gaskets incorrectly and company is demanding a payment before rectifying them . Sub Zero is threatening to take me to the debt collectors.
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sub Zero Service & Repair
Hi. According to your location, you are in the UK and our company is based in California, USA. There may have been a mistake and you may have confused us with another company. Please delete this review as it does not apply to our services. Thank you!
Outstanding Customer Service!
I had searched everywhere and could not find the parts for my Wolf range.
UNTIL!…I looked on the website wolfrepair.com.
Actually, I couldn’t find them there either, until I clicked “Contact Us”, and to my delight, I got an answer from Vincent, saying that they indeed had the parts that I was looking for.
He even sent me a picture of them and asked me to verify that they were the correct ones.
The email contained instructions on how to order the parts, and I was kept up to date on the shipping status.
The parts arrived quickly and they were perfect!
The entire process was a pleasure!
Thank you Vincent!
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Sub Zero Service & Repair
Thank you, Bill, for your fantastic review! We’re thrilled to hear that Vincent was able to assist you in finding the right parts for your Wolf range. Providing excellent customer service and making the ordering process seamless is our top priority, and we’re glad you had such a positive experience. If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your support!
Best regards,
The Sub-Zero & Wolf Repair Team
Excellent Beginning to Completion!!
Excellent service! Caring, dependable, honest and professional start to finish! We highly recommend Victor!
15. januar 2025
Uopfordret anmeldelse
Victor was awesome! He did a great job carefully replacing a controller in a wine fridge and then cleaned all sub zero appliances
Vitor was awesome!
29. november 2024
Uopfordret anmeldelse
Reliable
Victor was very knowledgeable & helpful. I was able to get an appointment the same day and he got my stove up and working right away.
21. november 2024
Uopfordret anmeldelse
Victor F was so helpful
Victor F was so helpful. He went above and beyond in checking and cleaning all of our appliances!
12. november 2024
Uopfordret anmeldelse
Great communication!
Great communication!
On time!
Excellent service!!!
1. november 2024
Uopfordret anmeldelse
Overseas Purchase Order
Viktor responded to my enquiry efficiently and quickly and was very thorough in ensuring my order was correct, and putting my mind at rest, prior to dispatch. Dispatch and payment were seamless, and the product arrived quickly - overall very impressed with the service I received.
17. september 2024
Uopfordret anmeldelse
Besvarelse fra Sub Zero Service & Repair
Thank you so much for your kind feedback!
We are very happy to hear that your international order experience went smoothly and that Viktor was able to assist you thoroughly throughout the process. Ensuring compatibility and providing clear communication before shipment is very important to us, especially for overseas orders.
We truly appreciate your trust and support, and we are delighted that the product arrived quickly and that you were satisfied with the service provided.
Thank you again for choosing us!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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