Stylish Hound Anmeldelser 

Unhappy with exchange process and professionalism of buisnes
I ordered a personalised harness for $52.50, with the personalised name patches advertised as free for a limited time. Unfortunately, the harness didn’t fit my dog and I didn’t like the style, so I contacted the company to arrange an exchange. Instead of processing an exchange, I was issued a discount code for only $30.50. When I asked why I hadn’t received a credit for the $52.50 harness I’d purchased, I was told that $22 had been deducted because the personalised name patches couldn’t be reused. My issue is that the name patches were advertised and invoiced as free ($0.00). At no stage before purchasing, or anywhere in the exchange policy, was it disclosed that if you needed to exchange your harness, the business would retrospectively assign a $22 value to those “free” patches and deduct it from your exchange credit. I have a screen shot of the exchange process from when I placed my order. In the end, I had to pay to send the original harness back, pay shipping again for the replacement harness, and lose $22 from the value of my original purchase because of a policy that wasn’t disclosed. I emailed asking where this was stated in the exchange policy, but my question was never answered. Now when you look at the website, 6 days after my unanswered email, you will find this is NOW made clear to the buyer. (After I informed them I was unhappy but never received my full store credit). I’m not questioning that personalised items have a cost to produce. My disappointment is that this deduction wasn’t made clear before purchase. If a “free” item will reduce your exchange or refund by $22, customers should be told that upfront so they can make an informed decision. I’ve ordered multiple products from this company before, which makes this experience even more disappointing. It’s a shame the customer service and professionalism weren’t up to the standard I’d previously experienced, because based on this experience I can no longer recommend the company due to its difficult and Inconvenient return or exchange process. Thanks, Maddy.

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I purchased a halti but upon arrival, I found that it was too small. Stylish Hound advertise no problem with returns.
As after emailing them and receiving no reply, i decided to buy the right size and sort out the refund after. And to add to that , my parcel has my old address on it. As I know it hasn't been shipped out yet; I've been emailing them to please contact me do I can add the right address. But no response so far.