Stutthaus Anmeldelser 31

Besvarelse fra Stutthaus

13. apr. 2026

Hello,

We would like to clarify a few important points.

The size chart provided on each product page reflects the actual measurements of the items. We kindly remind that T-shirts should be measured properly laid flat and straightened, as this ensures accurate comparison with the chart.

We also want to emphasize that size exchanges with us are free of charge on our side – meaning we do not require the customer to pay again for shipping the replacement item from our warehouse.

It is true that return shipping is the responsibility of the customer, which is standard practice. Our central logistics warehouse is located in Lithuania, as correctly mentioned. From there, we distribute orders across Europe. Given that we serve many customers across Northern Europe, this location allows us to operate efficiently and deliver consistently.

Regarding your case, a refund was processed promptly after the return procedure was completed, in line with our policy.

If you have any further questions or would like assistance, our customer support team is always here to help.

Besvarelse fra Stutthaus

13. apr. 2026

Hello Tim,

Thank you for your feedback.

We sincerely apologize that your order is taking longer than expected to arrive. To resolve this as quickly and efficiently as possible, we kindly ask you to contact our customer support team directly at support@stutthaus.com.

This will allow us to assist you much faster than trying to resolve the issue via a review platform while the shipment is still in transit.

Thank you for your understanding.

Besvarelse fra Stutthaus

8. apr. 2026

Vielen Dank für Ihr Feedback.

Wir möchten darauf hinweisen, dass wir alle Anfragen in der Regel innerhalb von 24 Stunden beantworten und stets bemüht sind, unseren Kunden schnellstmöglich zu helfen.

Selbstverständlich können alle nicht passenden Artikel innerhalb von 30 Tagen zurückgesendet oder kostenlos gegen eine andere Größe umgetauscht werden.

Zudem finden Sie bei jedem unserer Produkte eine detaillierte Größentabelle mit genauen Maßen. Möglicherweise wurde diese vor der Bestellung nicht ausreichend berücksichtigt. Unsere Größen entsprechen dem EU-Standard, da wir keine chinesischen Produkte verkaufen, die oft kleiner ausfallen.

Bitte kontaktieren Sie uns direkt – wir helfen Ihnen gerne schnell und unkompliziert weiter.

Mit freundlichen Grüßen,
Stutthaus Team

Besvarelse fra Stutthaus

12. mar. 2026

Dear Thomas,

Thank you for your review.

We have checked your order and can confirm that it was placed 11 days ago. We also reviewed our customer service inbox and did not receive any message from your email address regarding this order.

If you need assistance or would like to confirm the tracking number of your shipment, please contact our customer support team directly at support@stutthaus.com and we will be happy to help you immediately.

For future cases, we kindly recommend contacting our customer service team first so we can resolve any issue as quickly as possible.

Best regards,
STUTTHAUS Support Team

Besvarelse fra Stutthaus

6. mar. 2026

Lamentamos que su experiencia no haya sido la esperada.

Su pedido tardó más de lo habitual. Normalmente nuestros envíos se entregan en aproximadamente una semana, pero en su caso el envío se retrasó porque uno de los productos de su pedido no estaba disponible en el almacén en ese momento. Pedimos disculpas por las molestias ocasionadas.

También nos apena que no haya contactado con nuestro servicio de atención al cliente para gestionar una posible devolución. Siempre estamos aquí para ayudar y reembolsamos sin problema los pedidos cuando los clientes no quedan satisfechos.

Aunque la gran mayoría de nuestros clientes están satisfechos con nuestros productos, entendemos que puede haber casos en los que la calidad no cumpla las expectativas de todos.

Lamentamos sinceramente su experiencia y le pedimos disculpas por cualquier inconveniente causado.

Besvarelse fra Stutthaus

17. jan. 2026

Hello Izabela,

Thank you for sharing your feedback.

We would like to clarify a few important points for transparency. The delay you experienced occurred during the peak holiday period, when logistics across Europe were heavily impacted. Our European warehouse experienced temporary slowdowns due to public holidays and increased seasonal volume, which unfortunately extended delivery times beyond the usual standard. We sincerely apologise for this delay.

Regarding the missing item: in some cases, orders are shipped in separate packages, as items may depart from different warehouse locations. This is a common logistics practice, and the remaining item was dispatched in a separate shipment. In such situations, we always recommend first checking how many parcels were sent before assuming an order is incomplete.

As for product quality, we respectfully disagree with the characterization provided. As can be seen from many other customer reviews, quality is one of our most frequently praised strengths. Our products are designed and produced according to European standards, and the absence of an internal label does not indicate inferior quality but rather reflects our minimalist production approach, which complies with EU regulations.

We would also like to note that we were not contacted prior to this review regarding quality concerns, missing items, or a request for support. We are always willing to assist, explain, or resolve issues directly, and many situations can be clarified quickly when communication takes place.

We regret that this experience did not meet your expectations and remain available should you wish to contact us directly to discuss the matter further.

Kind regards,
STUTTHAUS

Besvarelse fra Stutthaus

15. jan. 2026

Hello,

Thank you for taking the time to share your feedback.

We would like to clarify that the delay in shipping was caused by public holidays, during which our logistics warehouse in Lithuania—from where orders are dispatched across Europe—was temporarily not operating. This unfortunately resulted in a longer delivery time than usual, for which we sincerely apologise.

Regarding product quality, as can be seen in many other customer reviews, quality is one of the aspects most frequently highlighted in a positive way. That said, we also note that you did not contact our customer support at any stage regarding the alleged quality issues or to request a return or exchange. We are always open to resolving such matters directly and fairly.

Posting a negative review without first allowing us the opportunity to assist often leads to incomplete or misleading conclusions, which does not reflect our standard customer service approach.

We remain available to help should you wish to contact us directly and discuss this matter properly.

We wish you a pleasant day.

Besvarelse fra Stutthaus

9. jan. 2026

Hello,

Thank you for taking the time to leave a review.

First of all, we regret that we are unable to identify your order, as the review is posted anonymously. Unfortunately, this prevents us from verifying whether you contacted our support team or reviewing the specific details of your case.

Regarding delivery delays: during the Christmas period, shipment volumes increased by more than 10×, which did unfortunately cause delays. We fully acknowledge this and take responsibility for the longer delivery times during that exceptional period.

As for customs taxes and fees: all our orders are shipped from within the European Union. If a delivery is made outside the EU, import duties and taxes may apply according to the destination country’s regulations. This is standard international practice and, regrettably, outside of our control.

Concerning product quality, we are genuinely surprised by this feedback, as the vast majority of our customers regularly praise the quality of our products. That said, we always encourage customers to reach out to us directly so we can review the situation and offer a solution where possible.

We remain open to resolving issues and would be happy to assist if you contact us directly with your order details.

Kind regards,
STUTTHAUS Team