The chair I bought was lovely... in the picture. However, I was sent the wrong, £100 cheaper completely different style chair and when I emailed the team, I was offered 10% off the cheaper version! Insult! I understand the pattern varies, that's fine, but the entire shape and style. Nooo! No idea what my original purchase is like to sit in. When I emailed 3 times before I got a response, I was told the chair I'd bought was out of stock. I was sold a chair that didn't exist and palmed off with a different one. No-one answers the phones, called 3 times and waited 15 mins each time before giving up. When I contacted Stunning Chairs on Chat to enquire about my refund, they asked me if I was asking about a 'Buyers Remorse' refund... Rude! I didn't realise Chat could be so condescending. I've since been told it could take up to 14 days for a refund from the time they receive and inspect the product. I've waited 12 days so far. The 1 star goes to the person I spoke to on the phone who was helpful, no stars at all for the company, their refund policy or whatever sits behind their Chatbot.
