Storybay Anmeldelser 

AVOID!! I ordered 2 books - one e-book and another physical hardbody book. I recieved the confirmation email with ebook link, no issue, but the hard copy book never came. I’ve been back n forth in emails asking where is the other book, only to be told after 4 emails later, I ordered an ebook. I ask where’s the link and I hear nothing. Totally rubbish customer service, options for refund non-existent and they falsely advertise physical hard copy books, when clearly they don’t have them! Avoid them and go to other book sellers.

Like many others I ordered a hardback version of a book only to be sent a digital copy which I have left unopened. Have emailed the company several times AI style responses - telling me I had ordered a digital copy therefore cannot be refunded.

Same as everyone else here unfortunately. Absolute scammers. Ordered a hardcopy book which never arrived. Contacted them and was told I ordered a e-book, which also never arrived. Refusing to refund. I will be getting a charge back from my bank. It's only £7, but why should these thieves be allowed to keep my money.

Absolutely shocking ! Really wished I had read these reviews before ordering.
Same experience as many. I ordered hardcover but they sent me digital and refused to refund me.

Thought I was ordering a book but as the other reviewers have said, I had no delivery window in the email and eventually emailed to ask when it would be delivered, to be told I had ordered an ebook. Nothing about the ordering page says it’s an ebook. So far I’ve only lost £7 from the order but also my address and card details are now known by this scam company. It’s a fake

DO NOT USE THIS COMPANY….
I wish I’d looked at reviews first. I bought half price Land by Maggie O’Farrell about 4weeks ago & had absolutely nothing. Have tried emailing with no response & the phone number they say they are so happy for you to call for assistance gets you nowhere!! Complete Scan! 😤

Scam - ordered a hardcopy book - then when it did not arrive, I tried to call. Not able to speak to anyone with the number advertised- automated! Emailed, then was informed I had ordered a digital copy - I had not ordered a digital copy! And have to this day never received the "digital copy"

If zero stars were possible thats what I’d have given. I ordered a book which stated hardcover but received a download. I emailed them for a refund, they sent an AI reply stating there had been some confusion & I had ordered an ebook & they don’t give refunds for ebooks. I sent them a screenshot of the page which stated ‘hardcover’ & reminded them they had asked for a delivery address. I received exactly the same reply again, obviously automatically generated. I’m taking it up with my credit card company, I know it’s only £7 but it’s deceptive- avoid

My mum purchased a paperback book as a gift and they sent a "digital copy" instead. To buy an e-book you had to change the option to have one and she definitely didn't do that. I emailed the company and they replied saying there's nothing they would do about it. So be aware. And definitely make sure it's a paperback version that they're giving you! Or better still, don't buy from their website

As other reviews gave said this is a scam website and should be avoided. It looks legitimate and unfortunately I was fooled. I ordered a hardback book and sent a chaser email after a week of not hearing anything about dispatch. They replied saying I bought an e-book and they do not have hard copies, even though they are still selling them on the website. They have refused to give me a refund. I have reported the website via National Cyber Security and hope it is taken down.

A hard copy was ordered but only a download PDF was received. The company tried to blame me for making a mistake when ordering but I definitely did not. They refused to refund and then to respond to further emails.

I had exactly the same experience as the previous reviewers. I ordered a book, coincidentally Land by Maggie O'Farrell, and received an ebook, something I would never read. Their response was that I had ordered it and a refund was not possible. I will never order from them again and will stick with my usual trusted and efficient suppliers.

DO NOT USE THIS COMPANY. As far as I was concerned I ordered a hard back copy of Land by Maggie O’Farrell. What I received was a download. Their advert & webpage are misleading.
I should have been suspicious as it was so much cheaper than Amazon etc.
Up date. I’ve just received a generic email reminding me that I had ordered a ebook - which I most certainly did not. This smacks of a scam.
Further update. Contacted them yet again only to receive another email telling me that I had DEFINITELY ordered an ebook which I most certainly did not. Have now contacted my credit card provider reporting this as a scam.

As others have said, ordered a physical book but was sent a pdf version of the book (not even a proper digital version). Tried to get a physical book or refund but without success.

Scam. UPDATE Worryingly when I raised the issue with my bank it appears my payment has been set up as a recurring payment. As per other review I bought Elizabeth Strout’s new novel All the things we never say. I clearly ordered the hard copy for £9 with free shipping. After a week I hadn’t received anything so emailed the company who said I had ordered an ebook and noted the ‘download’ link in my confirmation email. Avoid.

Avoid this company at all costs! Complete scammers!
I had a very similar experience to those who have ordered from Storybay.org (assume this is the same company). I ordered a hardback copy of Emily Strouts new novel - "The Things We Never Say" from their website and it quite clearly said "hardback" in the basket. After I had paid for it, I was sent a download link which was useless to me and definitely not what I ordered. When I contacted the company, they initially said I was entitled to a refund and then sent a subsequent e-mail denying this!
I have no hope of getting my money back or the book which I actually ordered.