This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Se mere
Virksomheden har svaret
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Se mere
Virksomheden har svaret
How fast the company adjusted my order to accommodate my needs. I really appreciate how the company reached out to me and was willing to adjust my order to get my product to me quickly. I am very sati... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktoplysninger
3,2
Middel
293 anmeldelser
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
GEEKVAPES ACHILLES HEEL IS THEIR SUPPORT OR LACK THERE OF
The is 2nd to none in my opinion but the support is in the basement bad. No real ability to fix problems big or small without adhering to their inflexible confides of receipt and in a timely fashion. Don’t wait if u have issues or may have issues jump on it. I think the powers that be have no feel or connection or don’t care about the disconnect with their overseas agents that must translate everything slowing down what I continually found to be a waste of time and more to be the Great Wall of China. If a product comes out better I’ll switch on that alone
21. august 2024
Besvarelse fra Store Geekvape
We are very sorry for the inconvenience.Regarding your concern, our store department store@geekvape.com will be able to provide you with the necessary information regarding your concern.
They are attentive and responsible with…
They are attentive and responsible with customers and always willing to respond to any situation that arises.thanks
12. september 2024
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Thanks for your love!
Attention un site frauduleux utilise le nom de Geekvape
Bonjour, Je modifie mon 1er message. J'ai commandé la GeekVape Aegis Legend 3 Kit Carrera Edition 230 W sur le site de GeekVape ou l'adresse http est geekvapedistro.org le 11 Juillet or ce site est frauduleux. Il vous contact via Whatsap. Surtout ne les croyez pas surtout s'il vous demande des frais supplémentaires pour le transport et une soi-disante assurance. C'est une Arnaque. Par contre le site store.Geekvape.com mérite un 5 étoiles car ils m'ont contacté de suite mais ne peuvent pas faire grand chose pour moi malheureusement.
11. juli 2024
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Hi there,
Could you please tell us which store you bought this product from?
Could you please send your order number or transaction records in your payment account to us, so that we can check for you?
Ensure products are fully shipped
Ensure products are fully shipped, not partially shipped and then updated en route as a full shipment. Got an email about a partial shipment and the day it was set to arrive it was updated as the full shipment, however I only received the excessories I order and not the mod I was needing to replace the one I've had for 3 years. Customer service wasn't much help as they needed the invoice which wasn't put inside the parcel before shipment. So wasted 60+$ and have stuff for a mod I don't own.
20. juni 2024
Besvarelse fra Store Geekvape
Hello friend,
If the packaging bag has been thrown away, you don’t need to provide a photo of the delivery note (shipping label) on the product package. But we need you to provide photos of all the products you received so that we can register, and then verify the situation with the warehouse staff and arrange re-sending for you.
Sorry for the trouble to you.
Once we have these, we will send feedback to our relevant department for verification.
Thank you for your cooperation.
Top of the line vape for and awesome…
Top of the line vape for and awesome price. Very professional and helpful staff and speedy shipping and delivery.
21. juni 2024
Besvarelse fra Store Geekvape
Thanks for your love!
Shipping was fast and product was…
Shipping was fast and product was packaged well and delivered on time.
20. juni 2024
Besvarelse fra Store Geekvape
Thanks for your love!
Order #GK145199
Order #GK145199
I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receive it in a timely manner. Can i please get some help from customer service.
Update: We can cancel the glass product and ship the other.
21. juli 2024
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Hi there,
We have canceled and refunded the glass for you, please allow 3-7 working days to receive the refund.
Products in stock will be shipped as soon as possible.
I still have not received My order.
I still have not received My order.
Order number ORDER #GK143052
1. juli 2024
Besvarelse fra Store Geekvape
Hi there,
Thanks for your order.
The purchase button is "pre-order" for the products you ordered.
Pre-order means you can order now, you will be in the first bulk list,
but we haven't in stock, shipping will be according to the order time.
Sorry for the inconvenience, because what you ordered is a pre-order product,
the product inventory has not yet reached our warehouse. The availability date is at the end of the month.
Once we get your package ready, it will be shipped out within 1-2 work days from the US warehouse, and you will be updated with shipping info by email.
Be careful scammers!!
Be careful scammers!!
my new Geekvape got defective in the first 14 days.
i went to their website and after 3x 2h support session i still didnt recieved my replacement...
they always say they busy and i will receive in the next 48h a email for my replacement. never got an email and its now over 1 month
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
For aftersales inquiries, you may contact our livechat at: https://geekvape.com/support/contact/
Thank you for having business with us. Take care and have a great day!
Everything was delivered on time and I…
Everything was delivered on time and I was pleased with the quality and craftsmanship of the product. The only problem was I wasn't informed that the batteries were not included.
20. maj 2024
Besvarelse fra Store Geekvape
Hello friend,
It is stated in our product Listing that our products do not include batteries. We don't sell batteries. Batteries you can buy locally or online.
Battery Specification: external double battery 18650 (not included)
https://store.geekvape.com/products/geekvape-t200-aegis-touch-kit-200w
The battery should have flat surface on both ends in order for you to close the battery door.
Great products and great service
Although my order was delayed, I was contacted with an apology and told when I could expect it. I understand that things can happen to slow down deliveries and I really appreciate their efforts to let me know what was going on. I love geek vape and I love the products.
22. april 2024
Besvarelse fra Store Geekvape
Thanks for your love!
Besvarelse fra Store Geekvape
Thanks for your love!
I received exactly what I ordered
I received exactly what I ordered. Everything worked perfectly.
20. maj 2024
Besvarelse fra Store Geekvape
Thanks for your love!
Will be shopping there again soon!
Great communication and honored all requests. Quite rapidly, I must say. The product that I purchased was packaged well and in perfect condition. Very professional, courteous & helpful customer service representatives. I will be keeping them in my contact list for future shopping needs. And, trust me, I’ll be doing that soon!
19. juni 2024
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Thank you for choosing Geekvape.
I hope I was able to provide you with a good customer service experience.
We value your business with us. Stay safe and stay healthy always.
Geekvape unwilling to stand behind…
Geekvape unwilling to stand behind warrantee even when contacted via email with detailed explanations on the day delivered, that the product does not work. Instead I was provided a list of required tasks to be completed with written explanations of each activity and a recorded video of each action taken and the failure demonstrated. Don't Buy!
22. april 2024
Besvarelse fra Store Geekvape
Hello friend,
Sorry, we have corresponding after-sales policy, but you need to provide relevant videos and S/N (serial number).
Then we will report back to the relevant product technical department for verification and provide you with a solution as soon as possible.
Our warranty policy: https://geekvape.com/support/warranty/
Fast service
Placed order, received product in a timely manner , couldn't ask for better , no complaints 👌
22. april 2024
Besvarelse fra Store Geekvape
Thanks for your love!
Besvarelse fra Store Geekvape
Thanks for your love!
Besvarelse fra Store Geekvape
Thanks for your love!
When I ordered the tanks it did not…
When I ordered the tanks it did not state that they were on backorder. So it took about 2 1/2 weeks to get my order.
20. marts 2024
Besvarelse fra Store Geekvape
Hi there,
Thanks for your order.
The purchase button is "pre-order" for the products you ordered.
Pre-order means you can order now, you will be in the first bulk list,
but we haven't in stock, shipping will be according to the order time.
Sorry for the inconvenience, because what you ordered is a pre-order product,
the product inventory has not yet reached our warehouse. The availability date is March 20.
Once we get your package ready, it will be shipped out within 1-2 work days from the US warehouse, and you will be updated with shipping info by email.
Thanks for your feedback, we will keep improving our shipping service!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.