This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Se mere
Virksomheden har svaret
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Se mere
Virksomheden har svaret
How fast the company adjusted my order to accommodate my needs. I really appreciate how the company reached out to me and was willing to adjust my order to get my product to me quickly. I am very sati... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktoplysninger
3,2
Middel
293 anmeldelser
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ten days since I placed my order
Ten days since I placed my order, paid in full, and all I get is a tracking number USPS doesn't recognize, and email responses that make flimsy excuses. You got only one star due to the fact that zero stars wasn't an option.
13. oktober 2025
Besvarelse fra Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
U Cartridge Pod - 0.7ohm(16-19W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 15th, 2025, and your order was shipped the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919126156129
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I ordered the Q pods and the H1 pods…
I ordered the Q pods and the H1 pods were in my basket I tried to contact the Co. To explain that I had made a mistake but they were in China and were on some holiday for a week. I left a note but they still sent my order instead of correcting it
10. oktober 2025
Besvarelse fra Store Geekvape
Dear,
We sincerely apologize for the inconvenience caused.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1. Once the package arrives, please contact us for the return address.
2. After we receive the returned item, we will process your refund promptly.
Tracking Information:
• Tracking Number: 9214490324919124182854
Please note:
• Shipping information may take 1-2 working days to update.
• Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Besvarelse fra Store Geekvape
Thanks for your love!
This used to be my go-to for my devices…
This used to be my go-to for my devices but apparently its now run by an AI that is hell bent on screwing the american customer out of their money. They wont give me my order, a reply, or a refund. I will not buy from them again and suggest to everyone to avoid this company unless you like to throw money out the window.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Hi there
Could you please provide us with relevant screenshots and the order number to store@geekvape.com or geekvapestore@gmail.com, so that we can check the order info for you. Due to increased email volume during peak season, response times may be longer than usual. We appreciate your understanding and assure you that every message will be addressed.
Love to order from here
Love to order from here. Easy to navigate website, good prices, speedy delivery!
7. oktober 2025
Besvarelse fra Store Geekvape
Thanks for your love!
Poor customer service/ communication
I did not like that I had to send 3 emails to get tracking of my packages. When ordering I was never told my products were or order products. The pods have been out for years. When I ordered it said that the products were in a US facility. Geek ape tried to refund me in a coupon for products that would not be avaailbe till November. Poor customer service. I did not get any tracking formation until I sent a chat . I don’t think I will ever purchase anything from this site again. I would have thought buying directly from the company would be a better experience. I was wrong!!
30. september 2025
Besvarelse fra Store Geekvape
Dear,
Thank you for your reply.
We’d like to inform you that your order has been split into two packages for shipment:
Package 1:
• Items Included:
￮ P Series Coil - P0.2 ohm(60-70W) / USA Warehouse *2
￮ B100 (Aegis boost pro 2) - rainbow / USA Warehouse *1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9234690393085100139032
Package 2:
• Item Included:
￮ Aegis Boost Pro 2 Pod - USA Warehouse *3
• Status: Canceled and refunded
We appreciate your patience and understanding. If you have any questions or need further assistance, please don’t hesitate to contact us.
Worst Ever!!
If I could give it 0 stars I would! My order# is GK200357 ordered a kit and a package of coils the coils said pre order so I went ahead and ordered it. 3 days go by it says coils will be available around October so I was like okay I’ll wait since kits won’t be shipped without coils. I emailed them to see about getting kit shipped and coils canceled but no reply. So i emailed again asking when will items be in stock and come to find out that NOW after I had already placed order and paid the mod kit I wanted is on pre order as well but online it said in stock add to cart! Now mod kit and coils will not be restocked until Nov!!! So I have been emailing trying to cancel my whole order and I have not received a response I also tried to email the support email as well as store email and the support email say they are only for warranty. They advise that I use the chat option on the store website but AGAIN NOTHING!!!! No response!!! I just want my money back!!
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Dear,
We sincerely apologize for the inconvenience.
The products you originally ordered are currently on pre-order, which means you’ve secured your spot in the first batch, but the items are not yet in stock. This is explained on our website.
Thank you for your patience and understanding. We want to provide you with a transparent update regarding your order and the current challenges we’re facing:
1. Current Situation
Production & Shipping Timeline:
Our products are manufactured in China and then shipped to the US. Due to the peak season (September–December 2025), order volumes have surged, leading to extended production and shipping times.
Customs Inspection Delays:
Recently, both Chinese and US customs have intensified inspections on vaping products, causing unexpected hold-ups at ports. This has further delayed outgoing shipments.
2. Actions We’re Taking
✅ Expedited Production: Additional shifts have been added at our factory to meet demand.
✅ Alternative Shipping Routes: We’re testing air or ocean freight options for critical orders (though costs are higher).
✅ Customs Coordination: Working with brokers to pre-clear shipments where possible.
We have processed the cancellation and refund for your order. Please allow 3-7 working days for the refund to reflect in your account.
We truly value your business and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any further questions or need assistance, please don’t hesitate to contact us.
Thank you for your understanding and support.
They will never answer the emails
They will never answer the emails. Took the money and will never tell me when its going to ship or how to cancel the order.
25. september 2025
Uopfordret anmeldelse
Dont buy New Zeus Tank. It is Garbage!
Buying experience was Great. No Issues at all. Received order in a timely manner. However, I do not like the new Zeus Tank. It slides and flips open. Seems fine until you carry it in your pocket. Twice already it has opened in my pocket and leaked juice all over my clothes and leg. This needs to be changed immediately. Obviously the person who thought this was a good idea does Not Vape.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Hi there, sorry for the inconvenience, could you please send some pics or videos about your problem with your order number to store@geekvape.com, so that we can offer after-sales service for you, thanks.
Shipping and receiving was very good…
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Hi there, thank you for your positive feedback regarding shipping and receiving. We are delighted to hear that you are satisfied with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your support!
Tank had a pop up lid and came open…
Tank had a pop up lid and came open every time I put it in my pocket. They wanted me to send a video of the problem, it difficult to video this problem it's just a bad design!
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Dear ,
For detailed and professional support, please contact our after-sales department directly:
•Email: support@geekvape.com
•Live Chat: Contact Support
Our after-sales team will be happy to provide you with the necessary assistance.
Thank you for choosing Geekvape. If you have any further questions, feel free to reach out.
Take care and have a great day!
The Team at Geek Vape is Phenomenal r…
The Team at Geek Vape is Phenomenal r hey handled all my concerns with care and were super professional and attentive . Thank you Geek Vape Team for being Amazin. I LOVE THE GEEK VAPE PRODUCT WILL NEVER USE ANOTHER COMPANY BUT THIS ONE
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Thanks for your love!
Great I got my order on time and in…
Great I got my order on time and in perfect condition
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Thanks for your love!
Geekvape Z200 : Une Déception Amère pour un Ancien Utilisateur de la T200, des différents modèles des legend et même d'un kit first box! 5ans avec geekvape. Au revoir. Et bonjour Vaporesso
Bonjour à toutes et à tous,
En tant que vapoteur régulier et fervent utilisateur de la marque Geekvape depuis des années, débutant avec les premiers kits aegis legend 200w jusqu'au dernier, j'avais trouvé encore mieux que la dernière Legend tactile: ma fidèle T200 qui m'a longtemps accompagné. J'ai récemment fait l'acquisition de la Z200, présentée comme une nouveauté prometteuse. Malheureusement, je dois avouer une profonde déception après quelques jours d'utilisation.
Si le **design** est indéniablement réussi et la **puissance de 200W** toujours au rendez-vous, les compromis faits sur ce modèle sont, à mon sens, inacceptables pour une box lancée en 2025.
Mon premier point de frustration concerne la **connectique de charge : un port Micro USB**. À l'heure où l'USB-C est devenu le standard universel pour l'ensemble de nos appareils électroniques : smartphones, tablettes, et même le moindre bibelot a 5€ nécessitant une recharge de batterie utilise l'USB-C (même I-phone qui bandent à part ;) se mettent a l'USB-C). Tout ça alors qu'une directive européenne va bientôt le rendre obligatoire pour les cigarettes électroniques, revenir à du Micro USB est un choix incompréhensible et profondément limitant. Finies les charges d'appoint pratiques en voiture ou chez des amis, puisque plus personne ne possède de tel câble!
Mais c'est pas finis, regardez tout ce qu'a la Z200 "en plus de l'ancienne T200 étant donné que c'est le nouveau modèle :
-ecran tactile sur la T200, supprimé sur la nouvelle Z200 pour soit disant économiser la batterie et pour l'avoir testé et comparé je vous assure que c'est faux ou alors à peine perceptible. Aujourd'hui j'ai changé 2 fois mes 2 accus. Avec la Z200 il vous faut sur vous 6 accus 18650 pour tenir 24h
-la T200 beneficiait d'un très pratique bouton pour verrouiller l'écran tactile, un bouton qu'on retrouve sur tous les kits aegis legend pour verrouiller les 2 boutons afin d'éviter que dans la poche la vapote se mette sur 200w et ainsi brûler votre resistance qui sera bonne à changer
-La nouvelle Z200 n'a aucun nouveau design sur l'écran, mais par contre les différents thèmes qu'on pouvait choisir sur la T200 ont disparu.
-la T200 disposait de beaucoup de modes de fonctionnement, on pouvait la faire fonctionner comme un mod Mécanique. La aussi sur la nouvelle Z200 ça n'existe plus, comme d'autres modes comme le très intéressant VPC disponible sur les kits legend, la Z200 est supposée être meilleure que la Legend la plus récente.
- (j'allais oublier) TOUS les modèles Geekvape sont IP68. Tous sauf un maintenant : la Z200 n'a aucune certification contre l'eau,l'humidité, la poussière, etc
Alors je ne sais pas ce qu'il se passe chez geekvape, mais il y a un sérieux problème de conception.
La prochaine étape c'est quoi? Installer Windows 95 à vos équipes conceptrice de "nouveaux" modèles.
La Z200, votre modèle prestige mérite une note négative
Si je mets 2 étoiles c'est pour vos clearomiser et Résistance qui restent des produits de qualité. Mais si l'avenir des produits Geekvape est à l'image de la Z200, déposez le bilan maintenant, conseil amical et avisé.
Je défie quiconque de prouver que j'ai tors où que j'exagère.
Vous m'avez énormément déçu, surpris et je ne comprends pas comment il est possible de baisser autant le niveau.
Quand j'ai reçu ma box, sur le coup j'ai même pensé pendant 15 minutes que j'avais reçu une vulgaire contrefaçon étant donné que c'était la première fois que j'achetais sur ce site là. Mais non, j'avais bien entre mes mains un des derniers modèles conçus par votre equipe
De l'everest vous devenez a peine aussi haut qu'une petite colline
Du coup j'ai fait un achat chez la concurrence. Début semaine prochaine je vais recevoir une box Vaporesso gen 200 que je vais découvrir grâce à vous. Ce sera peut être un mal pour un bien!
Réunissez vous, Ressaisissez vous! Il y un problème totalement inacceptable, inadmissible.
Vous n'avez plus le droit à l'erreur!
Sincèrement et cordialement.
Manu
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Dear,
Thank you for reaching out to us.
For detailed and professional support, please contact our after-sales department directly:
•Email: support@geekvape.com
•Live Chat: Contact Support
Our after-sales team will be happy to provide you with the necessary assistance.
Thank you for choosing Geekvape. If you have any further questions, feel free to reach out.
Take care and have a great day!
Always a great experience with you guysss!!!
Even when things are on back order, it's always a pleasure working with you guys! I am never disappointed in the product or the customer service. Thank youuuu!
31. maj 2025
Besvarelse fra Store Geekvape
Thanks for your love!
My Own Error
I input the incorrect shipping address, and with very deft actions by Geekvape, and their emplyees, a new, and correct, shipping label was made, placed on my package, and sent to me. I cannot say how amazing it was for Geekvape to do this for me! While I did catch my error, it was all Geekvape that caught the package and relabeled it before it shipped out. Fantastic work.
7. juli 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Thanks for your love!
Besvarelse fra Store Geekvape
Thanks for your love!
Love the product but the turn around…
Love the product but the turn around time is way too long. It said 1-5 working days to get my order shipped and it’s been way over that. Today makes 8 working days and the order still hasn’t reached the post office.
30. juni 2025
Besvarelse fra Store Geekvape
Hello friend,
Sorry to keep you waiting.
Z Max Tank - black / USA Warehouse was a pre-order before, and there was no inventory before.
The new batch of it arrived at the US warehouse on June 30. So your order shipped on June 30. Package usually arrives 1-5 business days after shipment.
Every thing is great
Every thing is great, I have no complaints. My orders are always on time and well packed. The items I received have been wonderful. Great products. I will be buying all my vape products from you.
30. april 2025
Besvarelse fra Store Geekvape
Thanks for your love!
placed order#GK184108 on may19 told…
placed order#GK184108 on may19 told 3to5 days order still as not shiped will be leaving june 4 for 3 mos, what do I do?
31. maj 2025
Besvarelse fra Store Geekvape
Hello there, sorry to keep you waiting. We very much understand how you feel.
But Geekvape H45 Classic (Aegis Hero 2 Classic) Pod Kit 1400mah - black / USA Warehouse was a pre-order before, which was a product that needs to wait, and it was also explained on our website.
The new batch of it arrived at the US warehouse on May 31, so your order shipped on May 31.
Please allow 1-2 work days for shipping info update, the shipping takes 1-5 work days usually, thank you.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.