This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Se mere
Virksomheden har svaret
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Se mere
Virksomheden har svaret
How fast the company adjusted my order to accommodate my needs. I really appreciate how the company reached out to me and was willing to adjust my order to get my product to me quickly. I am very sati... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktoplysninger
3,2
Middel
293 anmeldelser
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lied and said shops front US warehouse…
Lied and said shops from US warehouse and its coming from China! Lies!!!!
30. oktober 2025
Besvarelse fra Store Geekvape
Hi there,
Your package was shipped from our USA warehouse, please check the shipping info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919134882782
Always get what I order
Always get what I order. Updates for shipping and delivery are provided. Only minus is I seem to get much junk email after each order. Not sure where it comes from.
27. oktober 2025
Besvarelse fra Store Geekvape
Thanks for your feedback, could you please send the junk email screenshot to store@geekvape.com for our reference?
Just being there...no more niccing..
28. oktober 2025
Besvarelse fra Store Geekvape
Thanks for your love!
Same shit:(
Same shit:(, my order still hasn't shipped for 8 days They sure take your money before it ships still waiting for tracking # or anything wtf :( Stay away !!!!!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Store Geekvape
Hi there,
Could you please provide us with relevant screenshots and the order number to store@geekvape.com or geekvapestore@gmail.com, so that we can check the order info for you.
i sent 3 emails trying to get a status…
i sent 3 emails trying to get a status on my order, nothing, so i tried to cancel my order nothing. Worst online shopping experience to date. not only did they ignore my correspondence, they are now ignoring me trying to get this bullshit shipped back. that i didnt want, and cancelled
28. oktober 2025
Besvarelse fra Store Geekvape
Dear,
Could you please tell us which department you contacted previously? We only received your email today.
We’d like to inform you that your order has been split into two packages for shipment:
Package 1:
• Items Included:
￮ Z Series Coil - Z0.15 ohm XM(70-85W) / USA Warehouse*1
￮ Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse*1
￮ Aegis Legend 3 Kit - Silver-200W / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114898480
Package 2:
• Item Included:
￮ Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133805997
Are you not wanting the glass anymore? We can refund you $5.7 and send the glass to you.
I still have not received my order
I still have not received my order, it's been over 2 weeks where is it?
28. oktober 2025
Besvarelse fra Store Geekvape
Hi there,
Your package has been delivered, please check the shipping info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919116090868
My order from you takes weeks or even a…
My order from you takes weeks or even a month to arrive — the delay is really frustrating.
28. oktober 2025
Besvarelse fra Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
WENAX M1 Cartridge Pod - 0.8ohm(14-16W) / Normal Version 4pcs/Pack / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133814111
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I still have not received my order
I still have not received my order. It’s been over a month.
28. oktober 2025
Besvarelse fra Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 30, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133806185
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I never received my order.That was…
I never received my order.That was placed on october third.No, one has gotten back to me.I've sent emails and made phone calls and you have my money
28. oktober 2025
Besvarelse fra Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://www.gofoexpress.com/tracking.html?searchID=GFUS01016005180674#trackFluid
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Besvarelse fra Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133808790
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Aegis Legend 5
I decided to order the Aegis Legend 5 kit in red. After almost two weeks I messaged asking where my order was. I got a response that the color i chose was out of stock and wouldn't be available another 2 months . I didn't get an email letting me know of this, I didn't see a warning during check out, and I didn't see a warning on the website. I feel this is highly unprofessional of any company. After chatting I was able to get another color instead of red but by the time I get it, 3 weeks will have passed. I ordered this because of retarted Wisconsins new vape laws, I cannot just pop in and get a new vape mod when my last one broke. Thanks for depriving me of nicotine for 3 weeks.
27. oktober 2025
Besvarelse fra Store Geekvape
Dear customer,
We are so sorry for your experience.
https://store.geekvape.com/pages/shipping-handing
Orders without pre-order products: will be shipped within 2 business days.
Orders with pre-order products: The whole order will be shipped together with the stock by default, if you want to prioritize the products in stock, please contact customer service to split the order for you and pay the split order fee of $5.
Done with this business
I have made several purchases with Geekvape and all went well ...until this time. I made (and prepaid) an order and it has been over 3 weeks and I still have not received my order.
...but they want me to make a review? well, i would rather pay what amounts to about the same at my local vape?smoke shop than wait a month to receive my order.
28. oktober 2025
Besvarelse fra Store Geekvape
Dear,
Could you please let us know which department you previously contacted with? We only received your email today.
We’d like to inform you that your order has been split into two packages for shipment:
Package 1:
• Items Included:
￮ Z Series Coil - Z0.15 ohm XM(70-85W) / USA Warehouse*1
￮ Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse*1
￮ Aegis Legend 3 Kit - Silver-200W / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114898480
Package 2:
• Item Included:
￮ Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133805997
I ordered a simple bubble glass and…
I ordered a simple bubble glass and I've been waiting a month to receive it.. way too long with no communication.
28. oktober 2025
Besvarelse fra Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133806642
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Dookie customer service
I tried to cancel order multiple times and they just started shipping it yesterday so no stars of i could. I will never deal with geekvape through the online store again. I will go through the 3rd party smoke shops. At least there is can get ahold of a party
28. oktober 2025
Besvarelse fra Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Aegis Legend 5 Kit - Carbon Black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 28th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919133813848
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133813848
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Thanks Geekvape!
I have always had great success when ordering from Geekvape! They always meet my needs without delay!
24. oktober 2025
Besvarelse fra Store Geekvape
Thanks for your love!
Long wait...no comunication
It's been been two months on my pre order...and It says it's shipped..But the shipping co. doesn't have any info of the shipment or it's location.... customer service is closed during the times I'm available to contact them
23. oktober 2025
Besvarelse fra Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Aegis Legend 5 Kit - Carbon Black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 28th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919133813848
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133813848
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Excellent customer service is what's up!!
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was offered another color for the same device, no extra fees or anything like that. Now, I'm expecting my device to arrive this coming Tuesday!! 10/28/25!!
✨🖤Thanks, Geekvape!!🖤✨
23. oktober 2025
Besvarelse fra Store Geekvape
Hi there! So glad we could help with your pre-order and adjust the color for you. Enjoy your device arriving on 10/28—thanks for choosing Geekvape! 😊
Lied to by customer support
So, I got an email stating my items were shipped. The tracking number provided is invalid. I contacted support about it and they stated that my items were pre ordered…which means they will ship at a later date as clearly marked on their website. That was not the case, matter of fact, I got the items I did because they were marked as available. The initial item I wanted was marked as pre order and that is why I had passed on it. The review is a 1 star not because I had to wait for a pre order, rather because my money was taken and now I’m being lied to. That’s not cool at all and I do not think I will do business with geekvape again to be honest…you know, because I have the integrity to be honest unlike geekvape. Update. They said ups delivered my order, but I never got it. Signature was supposed to be provided upon delivery and the proof of delivery did not have my order any signature for that matter and the picture was a blurry one of the front of my house. I tell the support team that, and they stand by UPS’s proof of delivery saying that it was in my mailbox….which it wasn’t the proof of delivery does not reflect it, and no signature collected at delivery. So now I’m out my money and I got no order….this site is a scam at best….i wished I put it on my credit card so I could dispute it….that would be my advice if you decide to order from here. I’m gonna dispute it with my bank but that is a pain in the rear when it’s on the debit card. Never will use them again. They did ship my product but UPS stole it and they don’t seem to care, because they got paid. Customer service for this company is pure garbage.
21. oktober 2025
Never received my order
Never received my order, no notification for over 20 business days.
17. oktober 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.