Easy Living Mobility  Anmeldelser 1.429

I bought an IAM4 Electric Wheelchair from Easy Living Mobility. It was delivered and we were shown how it folded. How to turn it on and off and where the charging port was located.
I only used the wheelchair around 8 to 9 times and charged it everyone before using it. I had no trouble at all until i tried to charge it today when it wouldn't charge at all. I got my son to check that i was not doing anything wrong and that there weren't any loose wires and everything was okay.
I got straight onto the aftersales for the shop and was told that because of the type of battery it had to be charged several times a week not just every now and then, and that the battery was now useless, and that it was my fault. We were not told that we had to charge the battery several time a week or it would have got charged several times a week. The afyersales lady said that my only option was to buy another battery which was going to cost over £300. I cannot afford this as i am still paying for the wheelchair, and therefore now can't use it! Aftersales said that we would have been told how to deal with the battery and would have been given a care leaflet, neither of which happened.
AVOID THIS COMPANY - THEY SHOW NO SYMPATHY/ UNDERSTANDING ANDTRY TO GET EVERY LAST PENNY YOU HAVE
UPDATE - The problem has now been fixed. Alice from Easyliviving Mobility has been great. She arranged for the battery to be collected and then tested. The fixed battery was then sent back to us and Alice guided us through fixing it back on the chair. My electric wheelchair works again! THANKYOU ALICE

Laurence was incredibly friendly, helpful, clear and direct! He walked us through everything we need to know and was accommodating to all our questions

****EDIT/UPDATE***
This has now been dealt with to our satisfaction by with Emily - had our complaint been dealt with by Emily rather than the "area manager" then I doubt we would have had to go this far. Thank you Emily. I have updated the stars accordingly from 1 star to 3 as the product was still faulty - 3 times,
Bought 2 riser chairs and matching 2 seater sofa in January 2025 at £5,400. Gave Ross at the Telford branch a 5 star review for the service and delivery. Fast forward less than 12 months and looking under the chair for something I noticed a 3" x 3" hole at one side of the leg cushion that rises and almost the same at the other side, second chair was the same. Rang the branch and they said an engineer would come in a few wks. Engineer came, took photos and said the manufacturer would come out. Few weeks later mftr came and said it was a known issue and he had reported it many times. They replaced the whole riser leg cushion on my chair but had brought the wrong colour for the other chair. We was told they would bring the correct colour in about 2 weeks. After over 4 weeks with no communication, I chased it up and they hadnt even started to make it as we had slipped through the net. I looked under my chair at the replacement leg riser cushion and it was already wearing through after just 32 days! Store manager was very apologetic but I said I didnt want the other chair part, I would like my money back. The area manager rang me a few days later and said we hadnt given them a chance to repair, no one had said it was a known issue (they did) there wasnt a known issue and this had never happened before - I said again they had already replaced the cushion and that had failed, so I wanted my money back. Backwards and forwards with the area manager, who hadnt even looked at the photos I sent, kept saying they had only frayed, kept talking over me and was generally talking to me like I was an idiot. As well as explaining he was so busy that it had taken him until 4:50pm to ring me on a Friday. I advised him to speak to Trading standards so he was clear on the law. Said he would ring me back Monday after doing that. Monday came, no phone call. I rang and left a message at 4:50pm. He called today at 2pm, again apologising because he was busy covering a store. Going back and forth saying we had to give them a chance to repair blah blah and the manufacturer (Sitting Pretty) are already manufacturing 2 brand new chairs for me, like for like and they would be ready next week. I refused - why would I want the same thing again that was faulty, I quoted Trading Standards "one shot" repair rule - and I wanted my money back. He said we hadnt given him a chance to repair the second chair and if they gave me my money back for my chair, they didnt have to for the other chair and the sofa (as there was nothing wrong with the sofa). There is one contract - with Easy Living Mobility Telford - we didnt buy each item separately, they were bought as a matching set and as such the "set" was no longer functional and I wanted my money back. Round and round we went, despite me telling him I had stayed in and waited for his phone call yesterday, but had to leave at 2:30 today for an appointment and I needed to get ready - he still kept talking over me and by this point it was 2:20pm. I told him I wanted my money back and I didnt want to speak to him again, I wanted to speak to his superior next time and I ended the call. We are now in April since my call in early January and its still not resolved. Now its not just about the faulty chairs, its about the service and particularly the attitude of the area manager.

Fantastic company with amazing staff. This was the time we have spoken to anyone about my husband’s mobility needs,From first time we walked in to the Newcastle Under Lyme store we felt at ease and not pressured at all. We picked a fold up scooter with the help of Gina. She was extremely helpful and answered all our questions. She was very knowledgeable and assisted us with our purchase.

The following day we had a call from Gina saying we could have our scooter delivered in half an hour. The delivery driver was called Laurence and he was absolutely amazing. He was so friendly and helpful, he explained everything we needed to know in great detail. Nothing was too much trouble and answered all our questions with an enthusiastic and endearing manner. Both Laurence and Gina are great assets to the Easy Living Mobility Company.

Lastly if the CEO or Managing Director of this excellent company, happens to read my review, Your staff are incredible, and you’re lucky to have them, they deserve a pay rise and I’d recommend them to anyone.

Kind regards from two very happy customers.

Barbara and John Symcox.

I was very pleased with the delivery of my new scooter.
Sarah Spilsbury was very professentional in her explanation of all the details i needed to know, and very polite and friendly.

I can’t recommend Christian at Easy Living Mobility highly enough. From the very first conversation, he was incredibly helpful, knowledgeable, and genuinely patient. Over the course of a month or more, we spoke frequently, and he took the time to answer every single question I had—no matter how small or detailed.

Nothing ever felt rushed, and I always felt completely supported and informed in making my decision. Thanks to his guidance and support, I felt confident moving forward and have placed an order for the Vala powerchair today.

Christian’s professionalism and friendly approach made the whole experience smooth and stress-free. It’s rare to come across such outstanding customer service these days, and he truly went above and beyond.

A well-deserved 5-star experience—thank you, Christian!

The lads who delivered my mother in laws riser recliner were brilliant!! They took their time to explain everything clearly to her and made sure she was comfortable before they left! She can't stop singing their praises!

Good service

Excellent service, clear explanation

Lovely lads who delivered
Chair in and up and running
Everything went smoothly
Now to put my feet up!

I’m delighted with the service provided by Lawrence and Macauley very courteous throughout their visit

Called to enquire about the price of a particular mobility scooter and availability. Christian, who took my call, was absolutely fantastic. He was extremely knowledgeable and thorough, he helped me get a fantastic scooter the very next day.

I spoke to Christian who was so help and informative and made the whole experience easy peasy !

This is a great product that is airline friendly.
The service was excellent, it arrived on time, well packaged and was easily assembled.

Today i went into Easy Living Mobility stafford my elderly mums chair had broke in the night and i want to thank the very kind lady in there that did every thing she could to get one delivered today as my mum was unwell could not ask for a better service thankyou

Originally saw Janet at the Newcastle store. I explained my dads situation and she talked us through the different options available. Gina made ordering easy.
Lawrence and Macauley were extremely efficient with set up of my dad's chair. They even offered to move stuff around for us. Lawrence aaked my dad how he wanted the chair to be set up and couldnt do enough for us.
All staff were very friendly and knowledgeable about the product.
I will definitely be recommending this company to family and friends.

My mother had a chair delivered and removed today, 03/03/26. Lawrence and Macauley were super kind and super efficient. Nothing was too much trouble and Lawrence spent time talking to mom and showing her exactly how the chair worked. We were both really impressed and the whole process was not rushed.

Buying the chair with John at the shop in Lichfield, with no pushy
sales just kind informative help we are both more than satisfied. Thank you so much 😊

I was served by Luke (Area manager) his product knowledge is excellent and I purchased a Pelma elite.
It was delivered as he said it would be.
His overall customer service was excellent and I would recommend easy living and Luke to anyone who requires any disability aids.

Gary Sheriff, Bewdley

Christian made us feel very welcome.He gained our trust because he listened to our needs and pointed us in the right direction for us. It’s a big thank you to him for his gentle kindness and good knowledge of the aids available.

I was helped by Christian. I have never had to use a walking stick previously but have a leg fracture and will be coming off elbow crutches soon and needed advice as to the most suitable walking aid to use next. I was very happy with the help I received.