Over priced and terrible quality. Terrible packaging and item arrived crushed and damaged. Yarn shreds when using it. Terrible terrible item. Beyond sad as years ago this brand was amazing and excelle... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been using stitch & story wool for about 5 years now, the chunky wools are such gorgeous colours & knit up beautifully. Also the little merino wool is just adorable, my favourite jumper is in... Se mere
I learnt how to knit using the beautiful Stitch and Story knitting kits during lockdown and it's been such a meaningful activity to take my mind off work, kids and other things. I was really sad t... Se mere
I have always loved S&S knitting kits. They have precise, no jargon patterns which are easy to follow even for a novice. The yarns are delightful , really tactile and soft and the pattern designs... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Stitch & Story is now owned by CWT Ventures ltd. Stitch & Story is all about ‘crafting made simple’ that extends beyond the traditional crafters. Aimed at giving novice crafters a stress-free experience in learning to knit or crochet, our all-in-one kits contain everything you need to get started and learn the basic techniques. We want every craft project to be meaningful, whether it’s for gifting or for yourself. The richness of stories created with every stitch builds a personal story. There is a wonderful sense of accomplishment in an item that carries the imprint of its creator, quirks and all.
Kontaktoplysninger
London, Storbritannien
- Hello@stitchandstory.com
- stitchandstory.com
4,3
Fremragende
221 anmeldelser
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…gorgeous wool
I love the wool and the choice of colours and the simple pattern that works very well. (Boottees) I first bought a kit via Lakeland then wanted more!
22. november 2023
Besvarelse fra Stitch & Story
Thank you for your review. It's great to hear that you love the wool and are back for more, we are always striving to make sure we have easy-to-follow and simple patterns and colourful yarns.
Great fast service
17. november 2023
newly restarted stitch and story
Ordered from the newly restarted stitch and story and was very pleased with the items, quickly delivered and well packed.
14. november 2023
Besvarelse fra Stitch & Story
Thank you so much for your positive review and your business. So glad you like the items you have orders. I hope you enjoy working on your projects.
Easy and quick cardigan
Easy to follow pattern! I’m zooming through it as a Christmas gift.
13. november 2023
Besvarelse fra Stitch & Story
Thank you for your positive review. That's great to hear you are zooming through your pattern. I hope you are able to make all the gifts for the holiday season!
The yarn I ordered came promptly and…
The yarn I ordered came promptly and the colours are great. Great service.
7. november 2023
Besvarelse fra Stitch & Story
Thank you so much for your positive review. So glad you like our yarn and the colour range. I hope you enjoy working on your project.
Scammers
This company pretended to have a sale, to ensure it could receive the maximum amount of cash it could, and then left customers with unfulfilled orders as it went bankrupt the following week. I lost £80 and have not got it back.
8. oktober 2023
Besvarelse fra Stitch & Story
Hi, sorry about your previous experience with Stitch & Story ltd which has gone into liquidation. The brand has since been acquired by CWT Ventures ltd and we are trading under the Stitch & Story name, but we are not the same company as previously. I hope that we can rebuild the trust with you again.
Besvarelse fra Stitch & Story
Hi, sorry about your previous experience with Stitch & Story ltd which has gone into liquidation. The brand has since been acquired by CWT Ventures ltd and we are trading under the Stitch & Story name, but we are not the same company as previously. I hope that we can rebuild the trust with you again.
Never fulfilled my order
Never fulfilled my order, never got my money back. Shambles of a company - would never ever ever order from you again. Absolute joke.
8. oktober 2023
Besvarelse fra Stitch & Story
Hi, sorry about your previous experience with Stitch & Story ltd which has gone into liquidation. The brand has since been acquired by CWT Ventures ltd and we are trading under the Stitch & Story name, but we are not the same company as previously. I hope that we can rebuild the trust with you again.
I bought the Charlie brown jumper kit…
I bought the Charlie brown jumper kit at over £100 and it came with two different and very noticeable dye lots. I complained and all i received back was a "15% off your next order" code which didnt work. I wouldn't bother with these kits if i were you.
12. november 2022
Uopfordret anmeldelse
Company has officially gone bust
I just received an email from an independent accountancy firm telling me that Stitch and Story have officially gone bust. They must have known about this for a while but continued taking people's money anyway.
For all those customers who still haven't had a refund, you need to try to claim your money back through your bank, PayPal, Clearpay, or however else you paid. Because you won't be getting it back from Stitch and Story.
11. november 2022
Uopfordret anmeldelse
Terrible company to order from
Terrible company to order from. I placed and paid for an order. I have never received the goods despite at least x 6 emails being sent to customer services. I have received negative responses and no order. Trying to get my money back. Will never use this company again and cannot recommend
28. september 2022
Uopfordret anmeldelse
No customer service
First time buyer. Ordered a knitting kit from S&S mod September. Received the PDF pattern immediately but none of the yarn or material I ordered. I emailed customer service for an update and after telling me there was a staff shortage Stich&Story canceled my order. After a few weeks, I asked for a confirmation that their warehouse was back up and running which I received. I placed another order early October as I really liked the wool colors and since, they’ve been radio silent. I’ve reached out to customer service thrice, but nothing. This is not looking good from everything I’ve read here.
11. oktober 2022
Uopfordret anmeldelse
Shocking treatment of customers
Shocking treatment of customers. They haven't even got the decency to contact customers to let them know. I ordered nearly £190 worth of goods, they stole my money because they must have known they couldn't deliver. Disgraceful, shame on you.
1. oktober 2022
Uopfordret anmeldelse
If I could give zero stars I would
If I could give zero stars I would. Looks like I'm not alone in a long wait to hear a big fat nothing. Ordered 29th September. Have emailed several times and got the generic email once, then nothing. Now trying to get my money back from clearpay.
29. september 2022
Uopfordret anmeldelse
I have run out of wool towards the end…
I have run out of wool towards the end of a project and can’t make contact to order more …. I am very disappointed
1. november 2022
Uopfordret anmeldelse
Same as everyone else
Same as everyone else. I placed an order in June for the Mickey Mouse cross stitch and wool. Expected to receive the wool, on contacting them told that the whole order would be dispatched when the pre order items came in. Have nothing since end of August when they said about shipping delays. Absolutely useless!! Nearly £100 order. Have contacted Clearpay to try and get money back.
26. juni 2022
Uopfordret anmeldelse
My order was never delivered
My order was never delivered, I reached out to Stitch and Story about this and never heard back. Very disappointed with the customer service.
11. oktober 2022
Terrible experience
Reading through the recent reviews it appears my experience is similar to others. I ordered on 1st October and have not received my parcel or indeed a shipping notification. Customer service are not responding to my emails or requests to cancel due to the unreasonable delay. Thankfully I paid with PayPal!
1. oktober 2022
Uopfordret anmeldelse
No sign of my order and non existent customer service
No sign of my order. Customer service non existent and getting a standard automated email to say they are experiencing large volumes of emails and you can’t amend your order. All I wanted was a simple answer to the question if they intended to fulfil the order made on 10th October to get the automated reply yet again. Have therefore had no option but to do a charge back on my credit card
10. oktober 2022
Uopfordret anmeldelse
Actually zero score
Actually zero score . Like everyone else .. no order delivery .. no customer service.
I am going to ask my bank for a refund. So disappointed as I have bought from them before.
So frustrating that you cannot talk to a human being !!!!!!!
Have now made a chargeback claim from my credit card.
Credit card have agreed to refund ! Do ask your bank to help as there is clearly a major issue
30. oktober 2022
Uopfordret anmeldelse
Dette er Trustpilot
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