Run, run, run away...because they won't let you once you have a relationship with them
My mother used Stifel to manage one of her advisory investment accounts for decades. She passed away recently and I am her executor. So far, Stifel has been the worst company to work with. Poor communication, issues they won't explain, and no progress to get the account distributed to the named beneficiaries on the account.
I have been able to close 3 of more than 12 accounts in the estate so far, but Stifel, having the same information all the others received, hasn't even updated the account title to me, as the successor trustee/executor, nearly 8 weeks after I notified them of my mother's passing.
All our other institutions are getting distributions done, per our family trust. Stifel inappropriately asked for estate/trust documents they shouldn't ask for, and I gave them all of it within days of their request. Finally, they stopped asking for more documents, but here we are, 4 weeks after giving them the last of the documents (the docs they shouldn't have asked for) with no account updates and no ability to distribute the assets to beneficiaries.
They also keep asking us to provide legal clarification on items we have explained, but when we ask them to clarify what their problem is...they say they won't talk to us. They will only talk to our lawyer, but we haven't retained one, so simply being a customer is not enough to warrant answers regarding what they think the problem is.
This is nothing but a goat-rope. The branch Manager is now involved and I hope we can get the account updated so that I can move all the assets elsewhere, to a more capable institution. Again, I can't do that until they correct the account title to me...and no one will answer my question about when that will occur, or tell me what is causing the stall.
Put simply, I can't wait to be done with this relationship, but they can't seem to get the paperwork updated for me to be able to be done with this relationship. Bottom line: zero stars, if it were possible. I am now wondering if they are above board regarding the assets in the account, or if all this is due to real problems behind the scenes with how they managed the account.
1. august 2022
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