We moved to a new build home with a Stiebel Eltron system fitted last year. It's efficient and reliable. Just had an annual service done by the company - knowledgeable, friendly and thorough. We'... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Highly efficient air source heat pump marred by continuous faults over the six years since installation and a control portal (ServiceWelt) that is over complex and partly in untranslated German with... Se mere
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We had our air source heat pump serviced by Steve. He was friendly, efficient and completed the service quickly without any hassle. He answered all our questions and explained recommendations and next... Se mere
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Kelvin Gallagher has serviced our ASHP again. Prompt, efficient, professional , helpful , courteous and friendly as always. Such a pleasure to have complete trust and personal reassurance that t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
STIEBEL ELTRON UK is a leading manufacturer of premium heat pumps and renewable heating solutions, supplying high-quality products for homes and businesses across the UK. As part of the globally recognised STIEBEL ELTRON Group, we have been developing innovative heating technology for over 100 years, combining German engineering with a commitment to efficiency, reliability and sustainability. We manufacture award-winning air source heat pumps and ground source heat pumps designed to deliver outstanding performance, lower energy bills and reduced carbon emissions. Our products are trusted by homeowners, installers, developers and housing providers who value long-term quality, energy efficiency and dependable customer support. At STIEBEL ELTRON UK, we believe that investing in the highest quality heat pump technology delivers better comfort, greater reliability and lower lifetime running costs. Our systems are designed to provide efficient heating and hot water in a wide range of properties while helping customers transition away from fossil fuels. With a nationwide network of trained installation partners and dedicated technical support, we help customers choose the right renewable heating solution for their needs. STIEBEL ELTRON UK is proud to be recognised as a trusted, award-winning heat pump manufacturer, committed to delivering exceptional quality, innovation and service in the UK renewable heating market.
Kontaktoplysninger
Unit 12 Stadium Court, Stadium Road, CH62 3RP, Bromborough, Storbritannien
- 0151 346 2300
- sales@stiebel-eltron.co.uk
- stiebel-eltron.co.uk
4,4
Fremragende
89 anmeldelser
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Great Company
Great Company, with top class Technical support, a pleasure to work with.
2. august 2023
Besvarelse fra Stiebel Eltron UK Ltd
Thank you for the review Dave, that's great to hear.
Highest quality equipment and service
As always the team and equipment at Stiebel Eltron continues to delivery the highest qulaity equipment and service levels which are key for our installation company to depend on time after time.
19. juli 2023
Besvarelse fra Stiebel Eltron UK Ltd
Thank you Mark, it's a pleasure to work with you.
Very good technical support and warranty cover
Very good support from Alister, the service manager covering this part of Scotland. There was a problem with our ground source heat pump, dealt with under warranty. The part that appears to have been at fault has been quickly replaced and if it turns out to be a different part, he has a plan to sort it. He also gave lots of good advice on optimising the system. A good and confidence-inspiring experience all round.
18. maj 2023
Uopfordret anmeldelse
Besvarelse fra Stiebel Eltron UK Ltd
Thanks so much for the kind review - we appreciate it!
Installed one of their heat pumps and…
Installed one of their heat pumps and the process was great. Contacted them before install they had one of there engineers come out to my office and go through training, when I installed their heat pump they then came out and helped with commissioning and the heat pump
Worked perfectly the customer is delighted all round good experience
10. november 2022
Uopfordret anmeldelse
Besvarelse fra Stiebel Eltron UK Ltd
Thanks so much for the positive review!
Excellent products well made and…
Excellent products well made and extremely reliable when installed correctly....
1. juni 2022
Uopfordret anmeldelse
Besvarelse fra Stiebel Eltron UK Ltd
Thanks so much for the positive review!
Beware of "Stiebel Eltron"…
Beware of "Stiebel Eltron" instantaneous water heaters. In 2017 we had an electronic Stiebel Eltron DHE Touch with item number: 234459 delivered and installed by the installer for 1,000 euros. Now it's Feb. 2023, the water heater is gone. From one day to the next there was no more hot water. total failure. When we asked Stiebel Eltron in Holzminden, we were told: NO KULANZ. The installer told us that these electronic instantaneous water heaters have highly sensitive electronics. As in our case, the motherboard is gone. The repair and installation would be as expensive as a new instantaneous water heater. This can not be. The smallest voltage differences in the power supply can destroy the circuit board, since the instantaneous water heater is constantly connected to the power supply, even when it is not in operation. The old hydraulic instantaneous water heater had been in use for 25 years and was still working. If you convert that, if you are lucky and the Stiebel Eltron lasts 5 years, you would have to put aside 200 euros a year for the instantaneous water heater.
I can and will only advise all operators and users: Stay away from Stiebel Eltron instantaneous water heaters.
6. februar 2023
Uopfordret anmeldelse
Besvarelse fra Stiebel Eltron UK Ltd
This is not a review of products or services supplied by Stiebel Eltron UK Ltd
j'ai fait installer une pompe a chaleur…
j'ai fait installer une pompe a chaleur STIEBEL ELTRON
14 KM PRIX 18000€, n'a jamais fonctionnait correctement et je ne sais plus quoi faire et aucun Techniciens conpètent
14. august 2022
Uopfordret anmeldelse
Besvarelse fra Stiebel Eltron UK Ltd
HI this is not a review about products or services supplied by the UK business
Dishonest marketing and hide key information
Purchased a high spec instant water heater to use for a shower. After commissioning it, it didn't make the water hot. Luke warm on Maximum settings. Contacted Stiebel-eltron for help. Only then did they advise that the device needs a water flow rate below 5 litres per minute to get water above 40 degrees. I'm not even seeing that though. Also, they have advised that the cold water infeed needs to be above 10 degrees. Good luck seeing that in a British winter. None of this key information is available on their Web site or the product technical information. I've spoke to the company but they don't care as they say the product does heat water under the right conditions. So I have the option of cold showers or a warm trickle for a water heater that cost £379. A dishonest marketing led company who sell low spec products dishonestly. Never again and I'd recommend you look elsewhere.
10. december 2020
Uopfordret anmeldelse
Besvarelse fra Stiebel Eltron UK Ltd
This customer unfortunately bought this product from a wholesaler. As we did not sell the product direct we cannot issue a refund and the dispute in this case is actually with the wholesaler. I can confirm that product manuals and spec sheets are available to download both from the product pages on our website and from our product data finder tool in the tools area of our website.
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