Steven Eagell Toyota Anmeldelser 

After contacting the Ombudsman in relation to my claim against Steven Eagell, they concluded that as their 30 day refund policy had been ignored, I should be entitled to receive the full cost of my car back. Nearly three years later, this issue with them is still on-going and the statement offered to the Ombudsman by the manager of the Wolverhampton Branch was just full of warped truths. I cannot thank the Ombudsman enough for their time and effort in looking into my grievance and coming to what I consider a fair decision. Yet still Steven Eagell continue to treat me with the same misogynistic attitude that they have for the last three years, I have been ignored, bullied, threatened with the police and now they are trying to avoid bringing this dispute to the recommended conclusion. I am not going away Steven Eagell. Why should large companies get away with mistreating customers and taking advantage of them? Especially women.
Yet again, I cannot thank the Motor Ombudsman enough for their support and strongly suggest that if anyone else has negative dealings with this company, they refer their case to them.

Went in to have a check because my tyre pressure indicator kept flashing, even after checking all 4 tyres with my pressure gage. The mechanic told me that all 4 tyre sensors were not working and needed replacing for £600. I went to a local garage nearby and the man showed me with his machine that 3 of the sensors were working perfectly, only the back left tyre needed replacement for a grand total of £100. Feeling really deceived by this experience as I have trusted them for years.

Very poor all round service linked to communications (booking servicing) and time waiting to obtain parts when at the dealership. Same at both the Watford and Stalbans branches. Guess it’s another case of broken Britain.

I recently moved from Somerset to West Sussex, and the time for a second year service for my Yaris Cross is required. I wanted to discuss cost of service, waiting time, available dates etc. I initially tried the Servicing Department(3 times) but it was always engaged. Consequently I tried reception/operator and on both occasions was just put through to the Servicing Department which (unsurprisingly!) was busy so I was cut off! Not very impressive when trying to attract a new customer.

Excellent service, car picked up and delivered, services performed quickly efficiently and polite helpful service from Ian & the collection service team

Carried service out very quickly,at first was very pleased.went to get in my car and noticed 2 big scratches on driver door.not sure what to do as my word against there’s so went home spent about an hour polishing and painting can just see it but got to look very hard .my advice to take photos before leaving car and now wish i had shown service rep before leaving

Recently serviced the car for over £2000 explaining clearly about a knocking sound which was identified by the staff it was related to the suspension. After 2 weeks we asked the service team to check again as the knocking sound was still there.
Their response was that this is a new issue and was not there when they serviced it in end of Nov. I feel the service team did not complete the job correctly and even after paying such a huge amount there is still more work to be done.

Completely unsatisfied with the service team and after being a loyal toyota customer for many this is the second incident, which I feel must be addressed.

Final payment for my Toyota made 28 November 2025.
Toyota should pay me back nearly £400 which I supposed get up to 10 working days, it’s clearly more then 10 working days and still waiting……
Chased this up twice still don’t have answer when the money will reach my account.
Had the same problem a few months ago when I paid deposit but at the end didn’t go for the car. Was waiting for the deposit back over a month.
Well , never again!

Visited Tamworth branch today Friday 19th as my Toyota dealer in Burton on Trent had suddenly closed.

As our interior light switch had decided to stop working and car under warranty, i had to decide between Toyota dealer in Derby or Tamworth, i decided to try Tamworth.
I popped in on the off chance someone could confirm switch faulty rather than me pressing wrong switch.
I was fortunate that although the workshop was very busy, the Aftersales Manager Daniel Walsh came out with me and confirmed the switch needed replacing.

We went back into dealership, he confirmed it was covered under warranty and gave me a day and time to suit me, then confirmed with an email.

I realise it was only a simple issue to sort out, But he put himself out to solve .
So hopefully i now have a new Toyota Dealer for Servicing and any further work.
Andy W

We had our Toyota Prius overheating on us. With hindsight, the car has been so flawless we mostly didn't bother to check the levels. It must have simply run out of coolant over time.

We re-filled the radiator, and the car seemingly seemed fine, although we were by now worried this was a sign of something worse (like the extra coolant piping around the exhaust pipe). We therefore booked the car in for a checkup.

We had visions of this resulting in a large bill, both for parts, and for the labour. Only I just had the call from Steven Eagell: "We have checked the car over, everything is fine. We have topped up all the liquids. And no charge whatsoever"!

bought Toyota proace 9 seater minibus on the 1st of November 2023 I paid £29,000 for it from curry Motors in Twickenham
Former business I could work
Single owner mini bus driver
I live in Cambridge so I asked him and you think goes wrong can I take it to Toyota Cambridge called Steven Eagell
So the first week I've got it home I had to call out the AA because the battery was flat a cultured started I said I need a new battery even the number plate fell off I at leaks squeaking problems leaking oil from everywhere squeaky breaks that in the end I found out it was this wrong sizing discs on the vehicle when I took it to quick fit they said it was very dangerous I'm perished tires on it when I run up curry Motors to address this problem they said I've done too much mileage on there and they wouldn't do it so I took him to the motor ombudsman
I'm waited over a year before they said they couldn't do nothing because I was using a vehicle as a business so be careful
Metin everyone out there if you buy in a vehicle as for a business
So every 2 weeks mochi's leaking from different places if from the gearbox they made me pay for a new clutch that cost me £600 they have at the car more times than I have it
The Campbell s snap twice once at 64, 000 and one 84, 000 the main cause reason because of that was the high pressure pump they wouldn't replace it and the last time I can belt snapped they had my car for 3 months after a week getting it back the lights come on the dash I took it back to Stephen eagle telling me that the EGR valve
That I they said I had to wait 6 weeks before the part come in but they said I can drive it it will be safe now they're fixing the EGR valve now I've got problems with the ad blue sensor all the injector and pump tell him me it's built up with carbon and they will not cover it under the warranty this is a joke and a vice everybody be very careful when you buy a Toyota especially with Steven Eagell
I even had a service with Stephen eagle a month ago when I collected my vehicle I see the panel opened in the driver's side I had to look and they screwed the cap infill were in and when I drove it the oil light come on and it and the ad blue light come on I faced the manager that was very rude I paid him 415 pound I was very upset in the last two years if it ain't cost me eight months of my business where they're admir vehicle where I cannot work and could not have no income to pay my bills my rent my council tax I took the borrow money to survive

This is the laity issues a week and the lights come on with no eating it's been in there three times for the eating and they can't fix it they keep them mugging me off now the AdBlue lights come on and sensors saying saying I have to pay first of all £495 and if work I have to pay for a ad blue pump that will cost £1550 quid and if that don't work that I have to put a new tank in it I don't know how much this court will cost they said they will not do it under the warranty that I've still got 12,000 miles left on it it's absolutely a joke I'm really upset very poor quality service ain't offer me no compensation

I had my annual service and they did an excellent job, giving me a link of video on all aspect of checks. The only thing that disappointed me was their service on guests(like me). I was really hoping for a cup of tea for the weather outside was close to frozen. Then this receptionist(not gonna mention her name) offered tea and coffee to the couple beside me and also the guy sitting at the back(who requested a second cup). Within waiting for almost 2hrs for my car to be done, she never offered me anything(mind you her area was just beside me). I was just about to ask the mechanics if they have specific treatment on every customer but decided not to, I’m still human and hate confrontation/embarrassment. I just hope it’s not a “R” thing as I was the only coloured customer on that day. Hope they do something on this, really disgusted!

Bought a car from the Canterbury dealership back in June this year.
I did some research on the car and found out it had an outstanding recall so mentioned this to Harry who was selling me the car and was told it would all be sorted out before I picked the car up.
On the day I picked the car up I asked about the recall and was told it was all done, I even have an email from them confirming it.
To my surprise I have received a letter from Toyota saying the recall on my car has not been done.
I rang the service department at the Canterbury dealership and they confirmed it hadn't been done.
I've rung and emailed trying to get hold of Harry the salesman but have had no reply. It seems I was lied too which is very disappointing.

Christian Lowe,
Amazing service, he was so supportive and compassionate after my sisters RTC he was brilliant made the process of buying another car so easy. We are so grateful 🙏 Thank you restored my faith in human contact.

I will definitely be back to buy another vehicle from you in the near future. You are a great person to purchase a car from. A human being it's been just what it just should be. Thank you, you are the best.

I recently purchased a Lexus NX350h from Ipswich Lexus and am very happy with the car. This is my second purchase from the dealership and I must thank Phillip for his exceptional service and dedication in sourcing the car and dealing with any queries that I had.

To start with I did not really have any issues whilst obtaining my first and 2rd car through Steven Edgell. I did get a lot of calls and emails about upgrading and did once. Although that is irritating, it’s to be expected, as it’s a business. However, I changed jobs and was not driving as much (meaning I did not need the car I had) so obtained a settlement figure with the car finance the garage helped me set up, which is a Toyota car finance service. After doing this I got a call from the garage saying I should come into them and they would buy back the car. I did look around and there were other ways of selling the car and ending the car finance, but I didn’t want extra work. So, giving the car back to them seemed like the simplest thing to do. I went in on the 27/10/25 and signed an agreement, and was informed by them that they would pay off the car finance, and I would get a small amount of money back. My next payment for the finance plan was the 3/11/25, so I called the finance department up and informed them that they would be receiving payment and cancelled my next payment. However, no payments have been made, and it is now 6/12/25. I have called the garage asking to speak with the manager and not received a call back. I managed to email the individual who I did the paperwork with. There was a long delay in responding, and he said he had been sick. I asked the reason that the payment had not been received. He apologised and said that he would progress the payment which would be up to 10 working days. That time passed and I emailed the individual again expressing upset and he stated that I needed a new settlement letter. I had to call the finance team and did this and have raised a complaint. I have then sent in the settlement letter and asked for confirmation payments will be made. I have received no response, other than my case is currently in complaint. They have my car and have had it since 27/10/25 and I have been told I should still be making payment on the finance. The only issue with this is, if I had continued paying back the finance, the garage would still have the car and their final settlement would become lower every month. Is this not wrong. They were able to transfer ownership of the car back to them within days of having the car, but still not paid out the money that is required for the car finance or me, and this effects my credit rating. I now have another car, expecting this would have been addressed within the first week. So, I suggest, don’t sell you car back to this place because you’ll end up with a lot of stress and bad credit, or you’ll still be making payment on a car you don’t have anymore.

2013 Toyota Auris Hybrid touring sport 97000 miles no major work ever needed but coming soon what a car

Had my car picked up today by Ian from Steven eagle Toyota Cambridge for a full service Hybrid health check and MOT. Great experience from start to finish, thanks Ian. Connor was my service advisor and I was kept informed through out the time my car was at the garage. Richard my technician did a video of the health check. This was very informative and made me aware of issues around the corner. I especially liked the video part as you could see exactly what Richard was highlighting for attention soon. All in all a great experience as always tell you how things are. Thanks Connor and Richard for a stress free experience. You are all a credit to Steven Eagle Toyota Cambridge

Outstanding Service – I Won’t Buy a Car Anywhere Else

Review Text:

This is my second vehicle from Steven Eagell Toyota Canterbury and the experience has been exceptional once again. The team are consistently professional, friendly, and genuinely committed to delivering outstanding customer service.

The whole process was smooth, transparent, and stress-free from start to finish. The quality of the vehicles speaks for itself, and the support you receive both during and after purchase is second to none.

I originally came to Toyota through a neighbour’s recommendation, and now I wouldn’t go anywhere else. Exceptional cars, exceptional team, exceptional experience — every time. Highly recommended.

We were confident that Steven Eagell Toyota had our best interests at heart and the Sales Executive, Tufayel Choudhury was courteous, knowledgeable and supportive at all times

I booked my Corolla in at Steven Eagell Toyota Wolverhampton for a service and was told multiple times over the phone that the recall work will be carried out on the same day as the service and that it would take the full day. Based on this, I booked a courtesy car as advised.
I dropped the car off at 8am on the 25th and collected it at 5pm, only to discover that the recall hadn’t been done at all—only the service. I felt misled, as I wouldn’t have needed a courtesy car for a partial visit where only the service was completed. At the counter, the gentleman tried to blame me for booking the courtesy car, even though I only did so because I had been clearly informed that both jobs would be completed together. I was then told to rebook the recall and the courtesy car again—meaning I would have to pay a second time for something that should have been done in the first place. The attitude at the desk felt dismissive, and I genuinely felt unwelcome.
When I asked for a manager, he resolved the issue immediately. He arranged a new date and confirmed a courtesy car free of charge, which is how it should have been from the start.
While I appreciate the manager’s quick and professional help, the customer service experience at the desk was very disappointing. Better communication, listening, and a customer-focused approach would have avoided all of this.