Steven Eagell Toyota Anmeldelser 

Steven Eagell "Horsham branch"
Happy to rip off customers selling a taxi
Both Andrew Dempsey and Sales manager
James Goldfinch have no problem selling a ex taxi at full retail price and have 0 morals about ripping off customers.
Toyota Corolla YM73SKZ
Reported to head office

I went to purchase a vehicle and did an extended vehicle search, and i am certainly glad i did. Found out this car had been used a taxi, i don`t want to purchase a car thats been used as a taxi. There might be nothing wrong with it, it might meet Toyota's exacting standards for mechanical condition, safety and presentation, regardless of its previous ownership or use as the sales manager has replied several days after my last correspondence with them.
And this is also what Andrew emailed me after i told him of its previous use..
"I have done a HPI check and cant see any evidence of it being a taxi and only having 23,000 miles for a '73 plate is way too low millage to of been a taxi

I have had the car cleaned if you would like to pop down today and see it we are here till 16:30"

Now a vehicle used as a taxi can be worth upto 40% less, For example same car on we buy any car used as a taxi £11,845 declared as a taxi. And not declared as a taxi its £16,860
Honestly is not a thing at this dealers and im sure Toyota head office wouldn't be happy.

most people wouldnt do a search because they trust the dealer isnt trying to decive you and they would now the history. £10k is the price you would lose buying this car WOULD YOU BE HAPPY?:

i can see why they have such a low rating on here. I wasted £40 on a search but its better that £10k isnt it
Beware do a comprehensive check on any used car this company sells.
I have all emails for proof
Bet they still dont tell the new buyer its history!!!

My friend paid a £500 deposit for a car but later decided not to go ahead with the purchase. The dealership has refused to refund the deposit, and we believe this is unfair. As a result, we will be pursuing the matter through the small claims court. This experience has been very disappointing due to the lack of a satisfactory resolution. Based on this experience, I would not recommend this dealership.

AVOID

Terrible service from Steven Eagell Cambridge!!!!

Within 24 hours of purchasing my vehicle, I identified significant issues. I was immediately pushed towards the warranty company, which I followed. An independent, RAC-approved garage then found multiple serious faults, including a faulty drivetrain, a DPF fault requiring replacement, and the 12V battery being at end of life. These were confirmed as pre-existing issues present at the point of sale and therefore not covered by the warranty.

Shockingly, this situation has dragged on for over a week with no resolution still. I have asked Steven Eagell Cambridge to cover the cost of repairs due to the faults being present when the vehicle was sold, and this has been met with avoidance and misinformation.

They are refusing to take the vehicle back under the Consumer Rights Act and have even stated that if I do return the vehicle, I would be required to buy my previous car back from them, which is completely incorrect.

Absolutely shocking service from everyone involved at Steven Eagell Cambridge, including the sales manager and sales executive Jesse Underwood. Helpful up until the point of sale, then completely abandoned. Just in it for a sale with no after care.

Avoid at all costs. AVOID AVOID AVOID.

Worked at the Aylesbury Toyota Branch.
I’ve met the owner he’s a lovely guy
His Manager from Milton Keynes branch, I worked with Sales Manager Nas he is obsessed with and speaks inappropriately about Punjabi Women.
Sohail from the Watford branch is just as bad, both are unable to control themselves.
These people wouldn’t like their women being addressed like that.

My experience with Steven Eagell Toyota Rayleigh has been extremely disappointing.

I took my Toyota Yaris Cross in because the front 360° camera had stopped working. During my visit, I was told that the fault was due to damage to the front camera, and I was left with the impression that I was being held responsible. I was also told there appeared to be previous repair work to the bonnet, despite no evidence or photographs being provided to support this conclusion.

I later obtained a second opinion from Steven Eagell Toyota Romford. Their initial assessment recorded no physical damage and identified an electrical fault requiring further investigation. After several visits, Toyota Romford ultimately replaced both the front camera and the camera ECU, calibrated the system, and confirmed that all cameras were working again.

The process took weeks to resolve, involved conflicting diagnoses, delays in communication, and significant inconvenience. During this time, I had £850 taken from my account pending the warranty decision, and my vehicle remained unrepaired while I waited for parts.

What disappointed me most was not just the delay, but the way I was treated at Rayleigh. I did not feel that my concerns were listened to, and after raising my complaint, I was informed that they would not carry out any further work on my vehicle. Despite this, I later received a customer satisfaction call from Rayleigh asking whether I was happy with the service while my complaint was still ongoing and the repair had not even been completed.

I would like to thank the team at Toyota Romford for continuing to investigate the issue until it was resolved. Their persistence resulted in the replacement of the camera and ECU, and my 360° camera system is now working correctly.

I hope Steven Eagell Toyota Rayleigh reflects on how this case was handled. Customers deserve clear technical explanations, evidence to support diagnoses, respectful communication, and consistent customer service.

Steven eagell Northampton.

Booked car in for an interval service on-line and the booking system told me the vehicle had a service plan when purchased from new, (previous keeper).

When dropping the car off the service advisor told me the service was free as of the service plan already purchased.

Then when collecting the car I’m told I have to pay full price as the service plan is not in my name or address. Surely the plan is on the vehicle, so Toyota have been paid twice; once for the plan and then off of me.

To add insult the service advisor then tried selling me a service plan!!!

WARNING Don’t get your car serviced here unless you want it ruined. I found the problem after hearing heavy ticking/knocking noises and feeling a noticeable ‘lag’, especially when the car was cold. Upon checking the oil cap, I was horrified to find a large amount of emulsified oil under the cap and in the top of the engine. On checking the dipstick, I was shocked to discover that the oil had been overfilled by approximately 5mm past the max indicator – a major culprit of the condition. As you can imagine, this situation is seriously worrying when an overfilled engine can lead to a number of major issues – such as complete engine failure. I had nearly a pint of excess oil removed from the car, which cured all the issues immediately. Checking a dipstick after an oil change is something a child can do and is basic car knowledge level 1. As a professional car mechanic employed at a main dealership, this is walk-in-the-park stuff. To negate carrying out this basic task is sheer incompetence and shows utter irresponsibility for the job. The complete lack of care given to my complaint speaks volumes for the level of professionalism at this dealership and Toyota UK.

I would like to take the opportunity to provide some feedback regarding the exceptional customer service I recently received at Steven Eagell Toyota Ashford, particularly from Sam Wheeler.

From the moment I arrived, Sam made me feel genuinely welcome. She was friendly, professional, informative, and incredibly helpful throughout my visit. Her warm approach immediately created a positive impression and put me at ease.

As a receptionist, Sam occupies one of the most important customer-facing roles within the dealership. She is often the first person customers meet and, as such, represents the Toyota brand before they interact with any other member of staff. Sam embodies the high standards of customer care and excellence that customers expect from Toyota.

What stood out most was her willingness to go above and beyond. She was attentive, hospitable, knowledgeable, and ensured I had all the information I needed. Her professionalism was matched by her friendliness, genuine care and kindness, making the entire experience seamless and enjoyable.

Employees like Sam are a tremendous asset to Toyota Ashford. The positive impact she has on customers should not be underestimated, as she sets the tone for the entire customer journey. Exceptional service deserves recognition, and I strongly believe Sam should be commended and rewarded for the outstanding work she does.

Please pass on my sincere thanks and appreciation to Sam. She is a credit to Toyota Ashford and an excellent ambassador for the Toyota brand.

In addition I was very impressed with the speed taken to complete the service of my car, and as a wait appointment it took less than 2 hours for the full service!

Do not trust the service advice at Steven Eagell Toyota Letchworth. They actively used deceptive tactics to trick me into paying for a major service my car did not need.
I mistakenly booked an intermediate service for my 72-plate GR Yaris for its scheduled service. A service advisor deliberately phoned me the day before to claim that because my last service was an intermediate, this appointment sequentially HAD to be a Full-Service costing £590. Trusting them as a main dealer, I agreed and paid at time of service.

This was a blatant lie. I later realised the according to the official Toyota GR service schedule, my car only required a 6-month Safety/Health Check (£90). A Full Service isn't due for another six months. The advisor completely fabricated the requirements to exploit my mistake with the schedule and extract an extra £500 from me.

Taking advantage of customers in this way and pushing expensive, entirely unnecessary work is shameful and a breach of the Consumer Protection from Unfair Trading Regulations.

Given the customer service agent promised to get back to me to clarify the situation when I queried but has not done so, a formal complaint has been launched with Steven Eagell Head Office and Toyota UK demanding a full refund of the difference.

If they refuse, I will be taking this to the Motor Ombudsman and my bank for fraud/misrepresentation. Potential customers be careful —they will actively mislead you to bump up their invoices. I will update this post as thing progress for those interested. For Steven Eagell staff clarification - Account No c0802 / Document Number 83624186.

1st UPDATE to Steven Eagell's reponse

Clearly your response it automated or you don't bother to read the reviews left for you as otherwise you would now that I've already done as you suggest!

The sales associate was inconsistent and unclear. It was made very clear by myself that there was no rush to complete the deal quickly. But always knew that car would be changed. He changed the content of the conversation on several occasions changing what was available and when as I was unable to work to his time line.

He was contacted directly to ask what would happen to the deposit and told it would be returned to you. Now I have received a letter to say that this is not the case. The manager now advises that this is not the case. Reporting that he has some of our conversation recorded. I asked if he spoken to his employee or listened to that part of the conversation about the return of the deposit.

My question is why are you calling to discuss something and being very disrespectful if you do not have all the facts.

Very disappointing and unfortunate service provided by the St. Albans branch. Bought several cars over the years but sorry to say that will no longer be the case.

I purchased a brand new bz4x.
Complete dud of a car. Does not charge.
Keep emailing Toyota who just say the same thing over and over and now gone through the ombudsman.
Charges if you go to a petrol station which means it’s very expensive to run.

Then there was a recall of the car. Toyota expect me to take the car to them and leave it for a few days but not give me a courtesy car. I asked them to pick it up and they want to charge me £20.
So they sell me a dud of a car which they are masquerading as a new vehicle. Then they recall the vehicle and want me to pay out to get it sorted.
Do not use Steven eagell and definitely don’t buy the bz4x.

My dealings with this company have been exclusively through their Solihull branch.

I placed an order for a new EV at the beginning of March. By the end of April I had received no updates about the order, so called the dealer to find out when it was likely to be delivered and was given a date towards the end of July. A week or so later, I received a call from the sales manager, saying that a car could be available at the end of May. During the last week of May, I was called first by one of the salesmen, then by the sales manager, encouraging me to finalise the sale by the end of that week so that the car could be registered. I went in on Friday 29th May to do this, and at the end of all the paperwork was told that I would be able to collect the car the following day, by which time they would have done the pre-delivery checks/setup on the car.

On the Saturday, I called the salesman to find out what time I should collect the car, and was told there was a problem. The pre-delivery checks/setup had not been done, and there were not going to be any technicians on site to do this until the Monday. They gave me a courtesy car to use over the weekend, but it was almost out of fuel.

On the Monday, I called the salesman again, to ask what time I would be able to collect the new car, and was told at 12 o’clock. I went in at that time, and was told it would just be another 15 minutes, as the car was finishing off being charged. When he took me out to the car, a few minutes later, I immediately discovered that it was only 13% charged. I also noticed that, when I started it, a series of warning messages appeared, telling me to get it looked at by a technician, and some warning lights remained on. I queried this with the salesman, and was told that was normal after the pre-delivery setup, and that they would go off once I drove it.

The car was moved to a fast charger, and proceeded to take another 1.5 hours to fully charge. At the end of that, they decided to take the car to have the warning messages/lights looked at, to make sure they would go away. Another hour later, they finally admitted that the car had a problem because the warnings were not getting reset/cleared. I could not take the car away after all, so they gave me the courtesy car again, this time fuelling it for me.

Over the remainder of that week, I called repeatedly to get updates. I received almost no proactive calls from them. I had to call almost every time to find out what was happening. It was Wednesday before they actually started working on my car, because another customer’s car had the same problem and was being prioritised. They said that my car was being sent to Toyota to have the problem looked at, although my MyToyota app continued to show the car as being at the dealer’s location. They assured me they would call me on Thursday to let me know what was happening, but did not. On Friday, I called and on the second attempt was able to speak to the salesman, who told me the car was still at Toyota as it was quite a big problem. At this point, I lost all faith in the car and in their ability to deliver it to me, so asked to have back the car I had part exchanged and cancel the entire sale.

The attitude of the salesman and sales manager was completely reactive, with no attempt to be proactive in dealing with the problem. They did not make any serious attempt to keep me updated, from the time I ordered the car. The car itself, when it was supposedly ready to be delivered at the end of May, was with them for at least 9 days prior to me attempting to collect it, during which time they could have done all of the pre-delivery checks/setup, found the issues and corrected them. They hadn’t even charged it when I was told I could definitely collect it!

It feels as if they wanted my help to hit their monthly sales targets, then didn’t care after that.

The showroom manager refused to answer my question and instead told me to leave the showroom. I am a customer, and I was very disappointed by the way I was treated. The staff at the Watford branch do not seem to know how to communicate respectfully with customers. Whenever I asked to speak to a manager or make a complaint, everyone claimed that they were the manager.

In particular, Samar behaved very rudely and unprofessionally. Even after speaking to me in such an unacceptable manner, he did not offer any apology. As a customer, I expected to be treated with respect and courtesy. I would like to file a formal complaint regarding this poor customer service experience and request that this matter be investigated.
Unprofessional staff

Very disapointed with customer services. I have tried three times over the last 3 month to get a quote to upgrade my 2013 rav 4 sat nav .Three times they said they would ring the next day but never have
Mr L Russell

What an absolute joke, the insurance company has been ripped off, never go to toyota Rayleigh for bodywork

I use the collection and delivery service from the Cambridge branch. My driver arrives on time and is always helpful and pleasant. My car arrives back on time. I would certainly recommend using this service.

I contacted Steven Eagell in Chelmsford with a telephone enquiry, following our recent purchase of a Toyota Yaris Hybrid 2024. I then spoke to a team member in Milton Keynes named Susan and my goodness she is an exceptional lady with a great personality. Susan answered all my queries and went above and beyond. She is clearly a great asset to the Company and I cannot recommend highly enough. More than 5 stars.

Having just driven 4 hrs on a 5 hr road trip to Norfolk we were involved in an incident on the motorway. My car and another vehicle unavoidably were hit by a lorry's wheel arch. We managed to find the nearest Toyota dealership/service centre to allow the car to be checked over since we noticed damage to our front bumper and tyre guards.

We explained the situation to Service Advisor Graham Farnham, on checking the car noticed the damage so very kindly arranged for the car to be inspected immediately by one of the technicians.

Within an hour Graham informed us they had temporarily repaired the damage to allow us to continue on our way and enjoy our holiday in Norfolk. The car was found to have a torn tyre guard and it was rubbing the tyre.

We had considered having the car transported back to Pembrokeshire and we cancel our holiday but Graham and his technician allowed us to continue with our holiday.

We can't thank them enough, more so as I had only recently purchased the Toyota CHR GR and was quite anxious after the accident.

Ps. We've had a wonderful holiday, once again Graham without your assistance this could have been a different outcome.

Top sales team outstanding customer service.
Fast competent efficient technicians, especially the master technician Daniel.
Mk4 Prius
Recommend thanks Stewart

As much as I love my Toyota, the experience has been ruined by having to deal with some of the staff at St Albans. I complained about a mechanical beeping noise and the mechanic, in his service video, told me it was caused by something rattling around in my boot! I’ve been lied to by salesman, driven to the showroom under false pretences and constantly harassed by phone calls trying to get me to spend money. I am a female pensioner. These people I have mentioned are all young men. There’s a message there somewhere.
I complained to their “Complaints Dept”. They passed it back to St Albans to deal with. They're hardly going to criticise themselves are they?!! I was emailed by a guy who ignored everything I said and deflected back to me. I wouldn’t have expected anything else. I will not be going there again. I would rather drive further and be treated with respect and not like I’m a pushover.