To say my experience is disappointing…
To say my experience is disappointing is an understatement. I ordered 2 pairs of shoes on the 3rd of July 2023. As the 12th I have not received my order. I escalated the issue through my funding source, PayPal and that was when Steve Madden decided to get back to me with incorrect tracking details and another 4 days later , I received the order. I returned one pair back to Steve Madden same day as I didn't like it's fit. I got a notification that through their nominated courier that the item has delivered and received by Steve Madden on the 17/07/23. When I didn't get my refund I sent an email to ask for an update as they don't have a phone number. There was no acknowledgement. I decided to escalate it again through PayPal few days ago. Today, the 2/08/2023, Steve Madden has sent me an email stating that, they would have refunded me but for the fact that, I got PayPal involved. So, they wouldn't be refunding me and will have to wait for the financial institution to get involved.
Pls, I will advise anyone who wants to maintain his or sanity not to buy anything from STEVE MADDEN, no matter the reduction.. it's not worth it.






