Sterling Pacific Anmeldelser 

23
TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I own 2 Sterling Pacific cases (the 35L and the 40L aluminium models). I got the 40L recently, but I've used the 35L for a couple of years on a number of long-haul trips between Europe and Asia.... Se mere

Bedømt til 5 ud af 5 stjerner

I have had nothing but the best experiences with Sterling Pacific. They run active social media accounts and have always gotten back to my emails within 24 hours. They are super dedicated to custo... Se mere

Bedømt til 5 ud af 5 stjerner

The titanium 40L roll aboard is absolutely the highest quality luggage available. Solid construction and materials that are in a class of their own. It out performs aluminum in all categories. Weight,... Se mere

Bedømt til 1 ud af 5 stjerner

No phone support. Only email or web form and they barely can stay organized and answer the mailbox. I would go with Rimowa who is more organized.

Virksomheden har svaret

Virksomhedsoplysninger

  1. Bagagebutik

Skrevet af virksomheden

Sterling Pacific manufactures full aluminum, dual-wheel travel cases from 5052 aluminum with reinforced A380 corners. www.sterlingpacific.com


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

23 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(23)

10 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

I’ve had a chance to interact with the…

I’ve had a chance to interact with the Sterling Pacific team on several occasions and have always come away impressed. Communication has been prompt, thoughtful, and professional, and it’s clear they put a lot of care into what they do. Great people and a company that’s easy to root for.

23. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Quality and service worth every cent

I own 2 Sterling Pacific cases (the 35L and the 40L aluminium models). I got the 40L recently, but I've used the 35L for a couple of years on a number of long-haul trips between Europe and Asia.

The customer service has been excellent; when one of the components of my 35L was damaged (through user error), the lifetime warranty kicked in, and Sterling sent me a replacement part free of charge.

If you want luggage that's actually built to last, you need look no further.

2. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Buy it for life luggage

I bought the Polycarbonate 40L Cabin Travel Case for an upcoming trip to Japan with my family with young kids and I cannot understate how much I love this luggage. It shipped quickly and their CS was helpful in answering any questions I had.

I work in the travel industry and have traveled to a variety of countries and always prefer to travel with a carry on only for ease of travel and fear of losing luggage. I wanted an upgrade to my lightweight but deteriorating Tumi suitcase and jumped at the chance to buy the Polycarbonate carry on as soon as it was released. Having mostly bought tumi bags in the past, I found the major issue I had was the unstable handle, which would wobble and unfortunately Tumi was unwilling to fix the issue.

The Sterling Pacific case is definitely a huge upgrade for me and I can tell it will last me for years, if not a lifetime. The case itself, while not being featherweight, is still light enough for me to put in the overhead myself. The construction is top notch, the handle is so sturdy and it rolls like a dream. I was able to put another heavier carry on bag on top of it and it was so easy to carry throughout the airport and when I was going to/from destinations. If you are looking for a lighter weight and sturdy carry on, look no further. You won't be disappointed.

12. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best in class quality and service

I have had nothing but the best experiences with Sterling Pacific. They run active social media accounts and have always gotten back to my emails within 24 hours.

They are super dedicated to customer service, sending me replacements and parts without questions. It truly seems to be the last suitcase I’ll ever have to buy.

9. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Details Matter!

Every interaction I’ve had with Sterling Pacific has been excellent. The team has always been responsive, knowledgeable, and easy to deal with. It’s refreshing to come across a company that clearly cares about quality and pays attention to the small details. Looking forward to seeing what they do next.

1. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Titanium awesomeness!

The titanium 40L roll aboard is absolutely the highest quality luggage available. Solid construction and materials that are in a class of their own. It out performs aluminum in all categories. Weight, strength and even for me the color. I have already put over 11 trips on it in the last couple months. As a multi million miler that travels every month around the world Sterling Pacific is my go to. And yes I have tried almost all premium brands out there after 35 years of travel. And SP is the best.

1. juli 2026
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Bedømt til 5 ud af 5 stjerner

The Best Luggage I Have Owned in 40 Years

I have been on the road for over 40 years. 5 million Air Miles, 3,500+ plus hotel stays. I am now retired. My first set of GREAT Aluminum Luggage was 37 years ago. It lasted two decades. Then the quality went downhill. UNTIL now. I own the Sterling Pacific 90 L aluminum Checked Bag and the 40LTi Titanium Carry-On. I just took them on a 10 day adventure to Alaska. These are the best set of luggage I have ever owned. No one comes close. I have owned them all. Part of the tools of my trade. Thank you, Sterling Pacific. You show what a company should be. Pure quality. Travel well and enjoy every moment.

30. juni 2026
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Bedømt til 1 ud af 5 stjerner

Communication with support is difficult. Go with Rimowa.

No phone support. Only email or web form and they barely can stay organized and answer the mailbox. I would go with Rimowa who is more organized.

11. juni 2026
Uopfordret anmeldelse
Sterling Pacific-logo

Besvarelse fra Sterling Pacific

Laura here.

I am sorry to read this and am very disappointed, particularly because Customer Support is handled primarily and directly by me as Sterling Pacific’s Head of CS.

Our Team intentionally chose a more personal approach rather than routing customers through call centers, ticket queues, or outsourced support teams.

While email is our primary channel, every inquiry is personally reviewed and responded to with the goal of providing thoughtful and detailed assistance, not scripted answers. Many of our Customers have know support often extends well beyond the sale, whether that means helping with repairs, replacement parts, warranty claims, or travel emergencies years after purchase. I am always happy to share my personal phone number in instances where direct communication is preferred.

We are certainly not perfect, but being disorganized is not a reflection of the level of care and attention we strive to provide every customer. If there is an outstanding issue, I would absolutely love to review it personally and make sure you are taken care of.

Laura
Head of Customer Support
Sterling Pacific

Bedømt til 5 ud af 5 stjerner

Excellent repair service

I have proudly owned a Cabin Travel Case for more than three years and have traveled hundreds of thousands of miles around the world with it — not only through premium airports, but also far beyond paved roads.
The suitcase has never let me down.
Due to damage caused by external influence, the suitcase needed repair. The service was first-class, exactly as I had expected.
I can highly recommend Sterling Pacific suitcases without hesitation.

29. maj 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great quality and functional

I got this case shortly before a two week trip through the Middle East. The trip involved a lot of stops I think never more than two nights in the same hotel. One of the things I really appreciate about this case is the fact that it opens up to make an easy and convenient way to access nearly all your clothes at once. I basically never unpacked for the entire trip, and with this case that was super easy. Half of it has a zipper, almost compression, cover over it that allowed me to stuff more than I probably should have in the case. That's the use side. The best thing about this case is the incredibly high-quality construction and all the materials are just top quality. The wheels are probably the best I've ever seen on a similar four wheel design case and rolled smoothly no matter what the surface I was on. This was especially noticeable in hallways of hotels that had carpet. Other bags don't roll like this one does even on those surfaces. The handles feel super strong. There's not a lot of movement or flex in them. I found the design and features of the aluminum shell of the case to be just perfect. Really stylish, really rugged, and a great look. Not just a case that looks strong, but actually is strong and is built to withstand pretty much anything.

1. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The Sterling Pacific 35L two wheel…

The Sterling Pacific 35L two wheel carry-on is singularly the best carry-on luggage made. I have flown about 1,600,000 miles to over 30 countries, and have had luggage from Rimowa to Samsonite and everything in between. The SP 35L Will fit into the overhead bin of nearly every regional aircraft you can find, will not deform like other hard shell aluminum cases while rolling over cobblestone streets in Europe, is easier to pack and unpack being a trunk design instead of a clamshell design (takes up less space when loading/unloading), and rolls behind me with ease (far easier than I thought it'd be). Its construction is also incredibly robust. I expect to be handing this off to my kids someday. Beyond pure function, it's also luxurious. I always smile when I see it, and the leather work is top notch. Lastly, the customer service from Sterling Pacific is exceptional. I don't worry about a thing when traveling should I need to have something repaired or replaced. Looking forward to decades of use!

13. september 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Incredible case…

Incredible case…. Love that it doesn’t have the traditional “clam style” center hinges. For years this has been my biggest challenge with my other 2 aluminum body cases. Oh and it’s lighter with exquisite leather trim. Beautiful product. I always get questioned about my case when I travel.

29. maj 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best constructed piece of luggage...

I have ever owned. I must admit I am a high end luggage purchaser. Tumi, Rimowa, Montblanc and up until now Porsche Design was my number 1. Well that has just changed. Sterling Pacific is at the top of the mountain now and I purchased the 80L piece as well. I have never seen construction like this and hope they will expand their line as well. Kudos to you SP for redefining the luggage space.

26. december 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

If you have the money to spend and…

If you have the money to spend and you're in the market for a luggage- this is the one! The quality is superb, I couldn't be happier with my purchase. SP's support team is also very friendly. :-)

2. september 2022
Uopfordret anmeldelse
Sterling Pacific-logo

Besvarelse fra Sterling Pacific

Thank you so much for taking the time to review us Royal.

We are excited for Sterling Pacific to join you on your next travel adventure !

Please reach out if there is anything I can help you with, we're here for you :)

Bedømt til 5 ud af 5 stjerner

Amazing and stunning craftsmanship

First of all I want to express that I am not paid or receive anything from Sterling Pacific.
I saw an ad on Facebook, I researched the company.. I saved up $$, and I made a purchase.
I am a cinematographer as my professional work, and an avid Formula 1 racing fan. In other words, I like tech and things that are exact and well designed for intended purpose.
Sterling Pacific makes exceptional travel cases that are not inexpensive…but they are works of art.
The Aluminium rivets, the lining, the perfect wheels, the latches, the industrial hinges, the reinforced corners are part of the most well-engineered and perfectly designed travel case you can imagine. It is an investment for a case that will be with you on all your adventures, always. The Leather handle adds this perfect 1940’s-50’s touch of class that is wonderful. If you decide to invest in a Sterling Pacific product..you will be so surprised. IOn this world of lowered expectation, having a company and design that exceeds what you could possibly expect, is a rare find indeed.

19. august 2022
Sterling Pacific-logo

Besvarelse fra Sterling Pacific

Hello Mike,

Thanks so much for submitting you're honest feedback, these kind words mean the world to us.

The detail in our cases is something we are truly excited to pay attention to, and our team took their time to ensure all the small nuances were considered when designing our bags.

You are such a valued member of our community, we are so excited to serve you and your case among all your upcoming travels.

Please reach out if there is anything you need, we're always here for you :)

Bedømt til 5 ud af 5 stjerner

Unreal Quality, worth the extra cost

There has hardly been any item that has ever exceeded expectations for me. I am obsessed with details and perfection, and this case is the most beautiful, well engineered item you will ever see. The cost is extraordinarily high..about 2X the cost of other aluminum suitcases. But if you step out..you will realize it is a piece of engineered art that will be the last you will ever purchase."

10. juni 2022
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Bedømt til 5 ud af 5 stjerner

I love my new Sterling Pacific carry-on…

I love my new Sterling Pacific carry-on bag. Not only is it super durable and reliable, but it's very chic looking and very well made. I love the interiors as well and I know my luggage will stand out in a crowd. Great customer service too!

31. januar 2022
Uopfordret anmeldelse

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