Lovely welcome by the lady at the door who was very helpful in her advice on where in the store to go. Gerry was excellent - not too intrusive but very knowledgeable and patient. Looking forward to ou... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... Se mere
Virksomheden har svaret
We were attended to by Finlay Barrow, polite, knowledgeable, very helpful, no pressure salesman. He gave us as much time as we needed to look around, ask questions, try various seats, we had a short w... Se mere
Virksomheden har svaret
Personal attention was spot on and not too pushy, just right. Special mention to Lauren Grant who looked after us very well. She certainly knew her stuff and was able to advise in a very professional... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Soveværelsesmøbelbutik
- Gulvforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Madrasbutik
Skrevet af virksomheden
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktoplysninger
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, Storbritannien
- 01259 750655
4,7
Fremragende
897 anmeldelser
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Purchased a suite
Purchased a suite, was told it would be 11 weeks , then advised it would be 12 weeks , called them to chase up then told another 2 weeks.
Poor show , and wouldn't have purchased if I was given accurate time scale for delivery.
I'm sure they will hide behind the 'estimate' statement but won't buy again.
Remember it's an expensive delivery charge so makes it more bitter when it's weeks over the estimated time frame!
Response to response:
Here's a suggestion that may be a bit out of the box, why not adopt a customer service approach?... maybe offering a refund of the delivery cost....or what about a refund of the care package I also purchased?
I know that adopting a compensatory approach may be something outwith he levels of customer service you're used to, however it may eliminate some of the frustration caused.
You should Google ' customer service '.
Apologies cost nothing, unlike the delivery charge.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Thank you for your review.
We’re very sorry to hear about your experience and completely understand your frustration regarding the delays.
We always aim to provide accurate delivery estimates, but unfortunately, on this occasion, the timeframe was extended beyond what was initially communicated. We appreciate how disappointing this must have been, especially for such an important purchase, and we sincerely apologise for the inconvenience and lack of clearer updates throughout the process.
Your feedback regarding both the delivery timing and associated costs has been noted and will be taken on board to help us improve communication and service moving forward.
If there’s anything further we can do to assist you or if you’d like to discuss your order in more detail, please don’t hesitate to get in touch with our customer support team.
Kind Regards
The Sterling Home Team
Difficult to write a review when I have…
Difficult to write a review when I have not received my goods, them having being delayed until the end of June!
3. maj 2026
Besvarelse fra Sterling Home - Tillicoultry
Hello Elizabeth,
Thank you for your feedback.
We are sorry to hear you’ve not yet received your goods and understand how disappointing and frustrating this delay must be.
We’re sorry for the inconvenience caused and appreciate your patience while we work to get your order to you as soon as possible.
Kind Regards
The Sterling Home Team
Fantastic service
Fantastic service from a young gentleman named Ryan.
Ryan was so knowledgeable and helpful. From the initial interaction through to the completion of the purchase Ryan’s service was exemplary.
I spent some time browsing a number of areas of this lovely store. Every member of staff acknowledged our presence, which is so refreshing.
Definitely recommend a visit to this store.
7. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Heather,
Thank you for your fantastic feedback!
We are delighted to hear that Ryan provided such knowledgeable and helpful service throughout your visit — we will be sure to pass your kind comments on to him.
It’s also wonderful to know that our whole team made you feel welcome while you were browsing. We really appreciate your recommendation and hope to see you again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Ordered two recliners in Dec2025 they…
Ordered two recliners in Dec2025 they arrived 26th March 2026 by 4th of April 2026 I found that the left hand back of both recliners had poor softer in fill than the right arms . Therefore that area had lots of creases . I complained with a date stamped photo of creases . The left hands at rear felt softer than right hand . Sterling homes sent 2 Technicians from different companies Their findings said creases were due to usage and softer leather which seems odd as front of same arm had no creases and felt more solid . Because the creases were due to usage after 9 day Sterling homes would not be fix poor infil . Also informed me that the assessment was under taken by Independent assessors I found that one of the company used works for Sterling Homes . I have lost all confidence in this company and would not recommend to anybody purchasing recliners due to my experience . I have always bought our furniture from Gillies and never had a problem but my brother bought two recliners from Sterling homes and had them for several months with out a problem so due to his recommendation I went to Sterling Homes . After 3 months the creases got worse and now the left arms look tatty and it depresses me . I do not expect to have paid for what I thought were lovely chairs in show room to end up with poor quality ones
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Mr Chung,
Thank you for taking the time to share your feedback.
We’re very sorry to hear how disappointed you are with your recliners, particularly as this has affected your enjoyment of them over time.
Following your initial concerns, we arranged for two separate inspections by independent technicians. Both reports concluded that no manufacturing fault was identified. Based on these findings, we have been unable to uphold your claim.
We appreciate that this outcome is frustrating and regret that this has impacted your confidence in us.
Thank you for your feedback, which has been noted.
Kind regards
The Sterling Home Team
Sophie was excellent- very…
Sophie was excellent- very knowledgeable and practical- she gave us time to look around without hoovering but was there when we needed her advice.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Lorna,
Thank you for your lovely feedback.
We are so pleased to hear that Sophie struck the perfect balance—being knowledgeable and helpful while also giving you the space to browse comfortably. We will be sure to pass your kind comments on to her, she’ll really appreciate it!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Besvarelse fra Sterling Home - Tillicoultry
Hi Mrs Cieslar,
Thank you for your lovely feedback!
We’re delighted to hear that you experienced first-class service and are pleased with the quality of your items. It means a lot to us, and we hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Besvarelse fra Sterling Home - Tillicoultry
Hi Yvonne,
Thank you for your kind feedback!
We’re really pleased to hear you found our staff friendly and helpful—your comments are much appreciated.
Thank you for choosing Sterling Home Tillicoultry and we look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Excellant and knowledgeable sales staff
Every member of staff who I dealt with was extremely professional, helpful and knowledgeable. Donna in hall 5 called me to advise the sofa I was looking to buy had gone on sale and she would be able to assist me with ordering it. When I returned the next day Michael her manager was there to assist with the purchase. Unfortunately I didn’t buy it but had the chance to look through the outlet department, I found the perfect sofa for my lounge. Ryan was on hand to answer all my questions re the reasons why it was in outlet and was able to process my order with a 7 day delivery !! Amazing 🤩 I also purchased the fabric care plan and left the store with a super cleaning kit. I will not hesitate to return to the store to purchase more items for my home. Many thanks to all who served me.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Tracey,
Thank you for your wonderful feedback!
We’re delighted to hear how well looked after you were by Donna, Michael and Ryan. It’s great that Donna kept you updated, and that Michael and Ryan were able to support you in finding the perfect sofa from our outlet with such a quick delivery arranged.
We’re so pleased everything came together for you, including the care plan and cleaning kit, and we really appreciate your kind comments about the team. We’ll be sure to pass this on to them—they’ll be thrilled.
We look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Lovely staff- Lauren Grant
Lovely staff- Lauren Grant- Identified the perfect chair for us after we gave her a briefing, and helped show us the difference fabric available. A pleasure to deal with and helped the whole experience seamlessly.
7. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Laura,
Thank you for your kind feedback!
We’re delighted to hear Lauren was able to find the perfect chair for you and guide you through the fabric options so smoothly. It’s wonderful to know she made the whole experience such a pleasure—we will be sure to pass your lovely comments on to her.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Great Experience
Purpose of Visit: To choose a new 3 Piece Suite.
Excellent Service from the salesman, Mr Gerry Watson (Hall 2 - Tillicoultry Store).
No patter; No Hassle.
Just honest / genuine guidance & advice from a very polite & knowledgable guy who is a credit to his company in general & to himself in particular.
Freedom to browse in a nice & relaxed ambience and the benefit of expert advice, when needed resulted in a very pleasant & enjoyable experience.
Will definitely make further visits to this store again in future and would certainly have no hesitation in recommending Sterling Furniture to family & friends.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Alexander,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear you had a great experience at our Tillicoultry store while choosing your new furniture. It’s especially wonderful to know that Gerry provided honest, knowledgeable advice and gave you the space to browse comfortably—he truly is a credit to the team, and we will be sure to pass on your kind comments to him.
We’re pleased you enjoyed the relaxed atmosphere and appreciate your recommendation. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great friendly service
We were very impressed by the staff at Sterling’s Tillicoultry store. Everyone we spoke to throughout the store was really friendly and helpful without being pushy. This all helped make the purchase of our new sofa a very pleasant experience. A special mention is deserved for Nikki, who helped us with our purchase.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Robert,
Thank you for your lovely feedback.
We’re so pleased to hear you had such a positive experience in our Tillicoultry store and that the team made you feel welcome and supported throughout your visit.
Nikki will be delighted to receive your special mention—we will be sure to pass your kind comments on. We hope you enjoy your new sofa and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Just what I wanted
Sales assistant was very responsive to my requirements and provided a good demonstration of the product which I then ordered. A bit disappointed by lead time for delivery.
20. maj 2026
Besvarelse fra Sterling Home - Tillicoultry
Hi Stewart,
Thank you for your feedback.
We’re delighted to hear our sales assistant was responsive to your needs and provided a helpful demonstration to support your purchase.
We’re sorry that the delivery lead time did not meet your expectations, and we appreciate you highlighting this.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Sitting Room Furniture
Wide range of furniture to choose from and well displayed.
Karen Duncan showed a good knowledge of the products, had a friendly manner and we didn’t feel pressured into making a purchase.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Robert,
Thank you for your feedback.
We’re pleased to hear you enjoyed the wide range of furniture and found our displays helpful. It’s great to know Karen provided such knowledgeable, friendly service and made your experience comfortable without any pressure.
We’ll be sure to share your kind comments with her.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The experience of purchasing the sofa…
The experience of purchasing the sofa was very easy , pity five months later still haven’t taken delivery of the sofa
24. januar 2026
Besvarelse fra Sterling Home - Tillicoultry
Hi Scott,
Thank you for your feedback.
We’re pleased to hear that your purchasing experience was easy, however we’re very sorry to learn that you have not yet received your sofa after five months. This is not the level of service we aim to provide, and we sincerely apologise for the delay and the inconvenience caused and we thank you for your patience whilst we work towards getting your order to you.
Kind Regards
The Sterling Home Team
Knowledgeable staff not pushy!
We were looking to buy new electric recliner chairs. All the staff we spoke to were helpful however we ended up in the Himola dept and Elaine Sharp helped us. She was knowledgeable, not at all pushy and explained everything clearly. We went ahead with the purchase and are now looking forward to getting our new chairs in the coming weeks
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Rachel,
Thank you for your wonderful feedback.
We’re so pleased to hear that you had a positive experience while choosing your new chairs.
It’s great to know our team were helpful throughout your visit, and we’ll be sure to pass on your kind comments to Elaine, she’ll be delighted to hear that her knowledge and relaxed, no-pressure approach made such a difference.
We hope you love your new chairs when they arrive and enjoy many comfortable moments ahead. Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Delivered early and without any fuss or…
Delivered early and without any fuss or drama. Good follow up too.
21. april 2026
Besvarelse fra Sterling Home - Tillicoultry
Hi Ronnie,
Thank you for your lovely feedback.
We’re delighted to hear your delivery went smoothly, arrived early, and that our follow-up met your expectations. We really appreciate you sharing your experience with us.
Kind Regards
The Sterling Home Team
Sales person helpful and polite
20. april 2026
Besvarelse fra Sterling Home - Tillicoultry
Hello Ian,
Thank you for your feedback.
We’re pleased to hear Barry, our salesperson was helpful and polite—providing friendly, professional service is what we strive for. We appreciate you taking the time to share your experience.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Salesman
Salesman, Barry, was very helpful, took us through the process with ease. Never felt pressured at any time.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Marie,
Thank you for your feedback. We’re delighted to hear Barry made the process so easy and comfortable for you, and that you felt supported without any pressure. We’ll be sure to pass your kind comments on to him—he’ll really appreciate it.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Conor was helpful without being pushy
Conor was helpful without being pushy, advised us on the chairs we were interested in as to the type, price and styles available along with the delivery time for the various manufacturers.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Jim,
Thank you for your kind feedback.
We’re so pleased to hear that Conor was helpful and gave you clear, informative guidance without being pushy. It’s great to know he supported you in choosing the right chairs and kept you well informed on options, pricing and delivery times. We will be sure to share your lovely comments with him.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Peace of Mind Ordering
Finlay, the sales advisor who assisted us, was extremely helpful throughout the process. He carefully checked all measurements, was very thorough during the ordering stage, and clearly explained how everything would work — including the deposit, expected waiting time, final payment, and delivery options. This attention to detail ensured we were able to get exactly what we were looking for with complete confidence.
Communication between ordering and delivery was excellent, keeping us updated throughout. We are absolutely delighted with our purchase and would happily recommend Sterling Furniture based on the service we received.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Tillicoultry
Hi Gordon,
Thank you for your wonderful feedback.
We are delighted to hear that Finlay provided such thorough and attentive service, ensuring everything was clearly explained and that your order was completed with confidence. It’s also great to know you felt well informed throughout, from ordering to delivery. We will pass your kind comments onto Finlay.
We truly appreciate your recommendation and hope you enjoy your purchase for many years to come.
Thank you for choosing Sterling Home Tillicoultry.
The Sterling Home Team
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