Davie the salesman was very friendly , helpful and knowledgeable on all aspects of furniture ranges , we bought an Italian style dining table and the whole process from picking out our choice and pur... Se mere
Virksomheden har svaret
Lokation
Skift lokation4 Whitehill Road, Fort Kinnaird, EH15 3HR Edinburgh, Scotland, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The process of buying a couple of new sofas went fine. Its the additional information that was poor. We asked if Sterling took away our existing sofas and was told no but Sterling have a relations... Se mere
Virksomheden har svaret
The assistance given by Clive in helping us choose our carpets war excellent.we were kept well informed all through the process and the first class experience of the carpet fitters from synergy carpet... Se mere
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Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine cus... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- også i
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Gulvforretning
- Madrasbutik
- Soveværelsesmøbelbutik
Skrevet af virksomheden
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktoplysninger
4 Whitehill Road, Fort Kinnaird, EH15 3HR, Edinburgh, Scotland, Storbritannien
- 0131 6570820
4,6
Fremragende
241 anmeldelser
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Kevin’s service made it a great…
Kevin’s service made it a great experience.
He was so relaxed and not pushy at all he let us take our time on deciding on a sofa.
9. februar 2025
Besvarelse fra Sterling Home - Edinburgh
Hi Kirsty
Thank you so much for taking the time to leave us such a positive review, it's very much appreciated.
We really do value your custom and it's great to hear that Kevin was there to look after you without applying any pressure. Furniture is a considered purchase and whilst it is vital that we are there to help and share our knowledge it is equally important for our customers to feel relaxed when they are making a decision.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Browse without hassle
We were able to browse in the shop without constant hassle from sales people. When we were ready to purchase our item the salesman was very knowledgeable and helpful.
9. februar 2025
Besvarelse fra Sterling Home - Edinburgh
Hi Jeanette
Thank you so much for taking the time to leave us such a positive review, it's very much appreciated.
We really do value your custom and it's great to hear that you felt comfortable and not pressurised by our sales colleagues. Furniture is a considered purchase and whilst it is vital that we are there to help and share our knowledge it is equally important for our customers to feel relaxed when they are making a decision.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
excellent service
8. februar 2025
Besvarelse fra Sterling Home - Edinburgh
Hi John
Thank you so much for taking the time to leave a positive review following your visit to our Edinburgh store, it's very much appreciated.
We really do value your custom and it's great to hear that you received excellent service.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Excellent customer service
The lady who served us was called Cathy at the Edinburgh Fort she was really helpful and a pleasure to deal with she was very patient and not "pushy " at all
1. februar 2025
Besvarelse fra Sterling Home - Edinburgh
Dear Sandra
Thank you so much for taking the time to leave us a lovely review, it's very much appreciated.
We really do value your custom and it's great to hear that you found Cathy helpful and attentive.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Salesman was very approachable
The salesman was very approachable and easy to talk to. He explained my order step by step. Very professional and smart appearance.
31. januar 2025
Besvarelse fra Sterling Home - Edinburgh
Dear Anne
Thank you so much for taking the time to leave us a lovely review, it's very much appreciated.
We really do value your custom and it's great to hear that you found your salesperson approachable and helpful. We also note your kind words regarding his appearance and professionalism.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Wonderful and helpful staff.
31. januar 2025
Besvarelse fra Sterling Home - Edinburgh
Hi Norman
Thank you so much for taking the time to leave us a lovely review, it's very much appreciated.
We really do value your custom and it's great to hear that you found the staff helpful.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Good choice of styles and sizes
Good choice of styles and sizes of couch. Knowledgeable assistance in store
27. januar 2025
Besvarelse fra Sterling Home - Edinburgh
Dear Bill
Thank you for taking the time to leave us a review, it's very much appreciated.
It's great to hear that you found a good selection of furniture and that our sales teams were helpful and friendly.
It is great to hear that you enjoyed your visit to our Edinburgh store and we hope that you will visit us again.
Thank you for choosing Sterling Home.
Kind Regards,
The Sterling Home Team.
Very happy with fitters and the vinyl…
Very happy with fitters and the vinyl choice choice
27. januar 2025
Besvarelse fra Sterling Home - Edinburgh
Hi Mary
Thank you for taking the time to leave us a review, it's very much appreciated.
It's great to hear that you found what you were looking for and that you were happy with the fitters. We will be sure to pass your comments on.
Thank you for choosing Sterling Home, we hope to see you again soon.
Kind Regards,
The Sterling Home Team.
Ideal choice and excellent staff from start to finish.
Plenty of quality furniture choice in Sterling with attentive and knowledgeable staff. Items arrived as advised and prepared and positioned perfectly.
13. december 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Margaret,
Thank you so much for your fantastic feedback !
Customers are at the heart of everything we do and and we are delighted to hear you had such a positive experience whilst shopping with us.
We look forward to welcoming you back to the Home of Inspiration soon !
Kind Regards,
Customer Support Team
very clean and tidy with a huge range…
very clean and tidy with a huge range to choose from and staff were excellent and very approachable
1. december 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Liz,
Thank you for taking the time to share your experience.
Customer satisfaction is our priority and we are delighted to hear you were happy with our varied selection of furniture and our in store team were helpful and friendly at all times.
We look forward to welcoming you back again soon.!
Kind Regards,
Customer Support Team
Horrendous customer care…
From the time of ordering my carpet to eventually getting it delivered was a catalogue of issues! Out of stock then delivered to Aberdeen rather than Edinburgh then delivery dates being postponed and cancelled!! Shocking customer care and never calling me back to keep me in the loop!!. Absolutely shocking
5. december 2024
Besvarelse fra Sterling Home - Edinburgh
Good Morning Mrs Clairmount,
Thank you for your valued feedback.
This is not the level of service we strive to deliver to our customers and appreciate that this experience has fallen way short of expectations and sincerely apologise for the delays and inconvenience caused.
We are committed to customer service and ensuring that our customers have a positive experience when shopping at Sterling so please be assured that your comments have been forwarded onto senior management so they can be addressed with the team responsible.
Kind Regards,
Customer Support Team
Besvarelse fra Sterling Home - Edinburgh
Hi Elaine,
Thank you so much for your kind words.
Customer satisfaction is our priority and we are delighted you found our in store colleagues to be helpful and efficient during your furniture purchase.
We wish you many years of enjoyment with your new sofa !
Kind Regards,
Customer Support Team
Excellent All Round
Great, organised and quality service from this company. Professional, helpful and patient staff.
13. oktober 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Alison,
Thank you for your lovely review, it really is great to know you had a great experience whilst shopping at our Edinburgh store !
Customer satisfaction is our priority and your feedback is invaluable to us.
Thank you for choosing Sterling Home.!
Kind Regards,
Customer Support Team.
Friendly and helpful salesperson
Friendly and helpful salesperson. Knowledgeable about product
4. december 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Mary,
Thank you for taking the time to leave us a 5 star review !
We're delighted to hear that our in store colleagues were friendly, knowledgeable and efficient at all times .
We hope to welcome you back again soon.
Kind Regards,
Customer Support Team
Beautiful choice of furniture and excellent service.
Excellent service when choosing our sofas and furniture. Great choice and fantastic quality. Held our items until we were ready for them when we got back from holiday. No pressure to buy anything or accept items when they were ready. Really can't recommend them enough and will definitely shop there for any future furniture.
24. august 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Carol,
Thank you so much for your wonderful review, it really means the world to us !
Sterling work hard to offer our customers quality and affordable products alongside delivering excellent customer service so we are delighted to read you had such a positive experience during your recent purchase.
Your recommendation means so much to us , and we cant wait to see you back again soon.!
Kind Regards ,
Customer Support Team
Over-promised
We had a good experience when we purchase our king sized bed here that’s the reason why we decided to purchase our dining set and coffee table as well. When we were in the store we were assisted which is fine. Although the item we wanted was not available for delivery until after Christmas, the sales guy offered another item which will sure be delivered before Christmas time. That is what he promised! So we decided to just go for it even though we are not 100% sure that we like the item, it’s just a matter of availability because we don’t want to spend Christmas to a newly build home that we just moved and not have a dining table on it. Unfortunately, he over promised. I could vividly remember that he even said that “it WILL arrive before Christmas” despite me saying “hopefully”. Few days after, we received a call that the item won’t be available for delivery until January 6. Now, we will spend Christmas and New Year without dining table just because someone from your team over promised. It is never good to promised to someone. If he didn’t promised we could have opted for other company and spend Christmas with a dining table.
8. december 2024
Uopfordret anmeldelse
Besvarelse fra Sterling Home - Edinburgh
Hi Daisy,
We’re truly sorry to hear about the situation with your dining table delivery. We understand how important it is to have everything ready for Christmas, and it’s disappointing that we didn’t meet your expectations.
Your feedback regarding the over-promise from our team member is very concerning, and we will address this internally to ensure it doesn’t happen again. We’d like to make things right, so please reach out to our customer service team to discuss how we can assist further.
Thank you for your patience, and we deeply regret the inconvenience caused.
Kind regards,
Customer Support Team
Lovely store
Lovely store, very welcoming. Great choice of suites. Left to browse without being hassled by staff, although they did approach to welcome us in. Enlisted assistance of sales person who took time to show us suites and choice of leathers and colours. Extremely knowledgeable female who took time with us. Brilliant sales staff.
6. maj 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Fiona
Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience whilst shopping in our Edinburgh Store.
Customer satisfaction is our priority and your feedback is invaluable to us. We hope to welcome you back again soon.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
A Store of plenty with helpful & pleasant staff
The staff were around on each floor ready to assist without being intrusive. I purchased a box of crockery and the assistant immediately offered to take it downstairs for me and then arranged for a member of staff to help carry it to our carry. Very helpful and pleasant.
11. december 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Agnes
Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience whilst shopping in our Edinburgh store.
Customer satisfaction is our priority and your feedback is invaluable to us. We hope to welcome you back again soon.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
Very helpful knowledgeable staff with a…
Very helpful knowledgeable staff with a good choice of furniture
16. december 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Wilma
Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience whilst shopping in our Edinburgh store.
Customer satisfaction is our priority and your feedback is invaluable to us. We hope to welcome you back again soon.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
Staff very knowledgeable and helpful.It…
Staff very knowledgeable and helpful.It took me a few months to decide which chair I really wanted. At no time did I feel coerced into buying, and the decision was solely mine.
23. september 2024
Besvarelse fra Sterling Home - Edinburgh
Hi Ruth
Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience whilst shopping in our Edinburgh Store.
Customer satisfaction is our priority and your feedback is invaluable to us. We hope to welcome you back again soon.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
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