Steep Products offered us a solution for our grassroots football club at not only a great cost, but with 1st class customer service from start to finish. Our club required a crowd barrier solution, w... Se mere
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Se, hvad kunderne siger
We were not looking for anything over 3.5m. Lengths shunned by some steel merchants as being off-cuts and therefore not worthy of doing business. ‘Steel Products Direct’ on the contrary were brillia... Se mere
Ordered a length of steel to come from yourselves on a selected date. No correspondence to say if it was coming or not. The number you provide on your website to ring just rings out no one ever answer... Se mere
Virksomheden har svaret
Stephen was extremely helpful, I found the process of ordering quick and easy. Also Stephen helped to let me know approximately what time of the day our delivery would arrive. I would definitely use t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Steel Products Direct, delivering the steel you need, when you need it across the UK. Whether you’re a trades-person, contractor, DIY enthusiast or a hobbyist, we are here to help you find the steel for your project. From RSJs for building and conversion to hand railing and glass balustrades for a luxury landscaped finish to your garden we have a wide range of products available. Whether you purchase steel products regular or this is your first time, our trusted and highly experienced advisors are on hand to help you every step of the way. We offer fast and reliable delivery across the UK and aim to go above and beyond to ensure your project is successful. All you need to do is place your order or submit a quote online and our team will do the rest for you. If you can’t find what you’re looking for or would like your steel processed, then please call or chat to our team online who have experience sourcing a wide range of products from our network of quality distribution partners. We offer delivery or click and collect on a wide range of steel products and don’t worry if you can’t see what you need, just let us know your requirements on our request a quote form and let us do the hard work of sourcing for you. SPD sources its products from only the most trusted and established stockholders and suppliers in the UK ensuring you get the best value and quality for your project.
Kontaktoplysninger
Cutler Heights Lane, Dudley Hill, Bradford, BD4 9HU , Bradford , Storbritannien
- 020 4511 5540
- sales@steelproductsdirect.com
- steelproductsdirect.com
Shambolic
First things first: Steel Products Direct is just a trading name of Barrett Steel which has many depots nationwide under various trading names.
The phone number on its website is the phone number for one guy at C Roberts Steel (a Barrett trading name). If he's on holiday, or just away from his desk, your call will just ring out. Credit to him - Alex - when I could get through to him he was a star.
After placing an order you get an automated email but, other than that, you won't hear a peep until it shows up at your door.
I placed my order with a week's notice, and double checked delivery was still on two days before. Day of delivery, not a word. Around mid day I call to check, turns out the driver had assessed my road was "impossible to deliver down" and, rather than calling me first, just drove straight back 30 miles to the depot and knocked off for the day (along with all the other drivers who had 'completed' their runs). Dozens of lorries go down my road every week so this seems like a steaming pile. Also the delivery drivers "aren't allowed to touch the steels" so don't expect them to help you unload at all.
After a few more hours of trying to sort out a re-delivery, decided the best option was to go and collect it myself because I didn't trust them.
Overall this is a company that creates customer problems rather than solves them.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Steel Products Direct
Thank you for taking the time to share your feedback, Fraser. We’re really sorry to hear about your experience – this is not the level of service we strive to deliver. Over the last few months, we’ve made a number of improvements to our setup to strengthen communication and ensure customers are kept informed throughout the order and delivery process.
You’re right that Steel Products Direct is a trading name of Barrett Steel. Being part of the group gives customers access to one of the UK’s widest ranges of steel products at competitive prices. SPD is still a developing business, and feedback like yours helps us learn, grow, and improve.
We also appreciate your recognition of the support you received – that’s something we’re working hard to build on. The team has since been restructured and is committed to providing clearer updates, smoother deliveries, and reliable service.
On delivery, our number one priority is health and safety. For that reason, we don’t allow customers to handball items over 100kg from our vehicles. Instead, our team helps by arranging suitable offloading solutions – whether that’s supporting customers in hiring mechanical lifting equipment, finding a local Hiab provider, or offering free collection from one of our depots where our team can safely load the steel for you.
We’re sorry that, on this occasion, there were issues with communication between our teams regarding your delivery, and we recognise this caused unnecessary frustration. We’ve listened to your comments, acted on them, and continue to improve – while always putting safety first.
Unable to contact retailer number on website just rings out!
Ordered a length of steel to come from yourselves on a selected date. No correspondence to say if it was coming or not. The number you provide on your website to ring just rings out no one ever answers. Feel very frustrated with this company
8. april 2025
Uopfordret anmeldelse
Besvarelse fra Steel Products Direct
Thank you for sharing your feedback Danielle – we’re sorry to hear about your experience and the frustration it caused. This isn’t the standard of service we provide.
Steel Products Direct is a trading name of Barrett Steel, giving customers access to one of the UK’s widest ranges of steel products online. As a developing part of the business, we’ve listened to feedback like yours and have made changes in recent months to improve order communication and customer support.
We recognise your concern about the phone number, and we’ve since restructured the team to ensure customers are kept updated about their orders.
We know how important it is to feel confident that your order will arrive on time, and we’re committed to making our process clearer and more dependable moving forward.
Thank you again for highlighting this – your feedback helps us continue to improve.
I order online have very bad experience with them did not deliver on time waste my one week . they give me date on date but did not deliver in the end i cancel my order . never buy to them again
improve delivery and costumer care service
17. marts 2025
Uopfordret anmeldelse
Besvarelse fra Steel Products Direct
Hello Vikram,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
When your order was placed on 9th March for a UB 305x102x33 beam, it exceeded our 100kg handballing limit, which is clearly outlined in our delivery information and Terms & Conditions. At checkout, the "Mechanical Offload" option was selected—this is used to indicate that the customer has the necessary offloading equipment available on-site, as we do not currently offer mechanical offloading services ourselves as standard. This is also clearly stated in our T&Cs.
Our team made several attempts to contact you to confirm delivery details and find a suitable solution, but unfortunately, these calls went unanswered. Once contact was successfully made, a refund was mutually agreed upon and processed immediately.
We take great pride in delivering hundreds of tonnes of steel across the UK daily and always strive to support our customers' delivery requirements to the best of our ability.
Best regards,
Steel Products Direct Team
Great product with 1st class customer service
Steep Products offered us a solution for our grassroots football club at not only a great cost, but with 1st class customer service from start to finish.
Our club required a crowd barrier solution, which Steel Products provided from start to finish with high quality products at a price that supported the clubs needs, which helped us to complete the job in one go - even offering a delivery service that not only worked around our needs but also being there to make sure everything was perfect. Thank you for supporting the grassroots football community.
5. juli 2024
Uopfordret anmeldelse
What a steel!
We were not looking for anything over 3.5m. Lengths shunned by some steel merchants as being off-cuts and therefore not worthy of doing business.
‘Steel Products Direct’ on the contrary were brilliant. They hadn’t any problems in dealing with us and were exceptionally polite and helpful throughout. Even when they couldn’t cut the holes on time, they kept us informed and reduced the cost.
Delivery was prompt and they arrived on time. The driver helped us to unload and was polite. I suppose an RSJ is an RSJ. But if you want to be appreciated and not fobbed off, then ‘SPD’ is where you should go.
10. oktober 2024
Good price,delivered early than quoted.
30. august 2024
Ordered online and the date i chose was…
Ordered online and the date i chose was not available but spoke on phone and sorted it out with no bother. Good customer service and delivery man was sound. Will use again if needed.
20. august 2024
Very helpful company
Very helpful company. I wasn't sure what I needed for my fence posts, but Stephen was very helpful and talked me through the options.
Would definitely use again.
21. august 2024
Uopfordret anmeldelse
Very happy with the helpful service!
Very happy with the helpful service I received when dealing with Stephen. Delivery was quicker than I expected and went without a hitch!
18. juli 2024
Besvarelse fra Steel Products Direct
Thanks for your feedback, and I'm glad we met your expectations!
Ordered steal in accordance with…
Ordered steal in accordance with website.
Spent days via email getting confirmation of delivery date then to be told we have to take steal off truck. "Clearly delivery means something different to these people" managed to find solution to the problem to then be handed to a third party who wouldn't deliver. Total waste of time energy and more important money. Steer well clear
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Steel Products Direct
Hi Derrick, Thank you for your feedback.
As per our website delivery conditions, we cannot allow steels over 100kg to be handballed off the wagons due to health and safety and the onus is on the customer to arrange to remove the steels safely off the wagon. We provided a quote for a hiab delivery, inline with our terms and conditions, which you declined and arranged your own method of removal.
Our driver (yes our driver, we do not outsource anything, we are a large group and have depots all over the country) deemed the method you were planning to use for offloading wasn't safe, and as such, refused to deliver for safety reasons.
We take safety extremely seriously, and the safety of our drivers and our customers is our main concern when delivering steels. If at any point we deem the offloading will be undertaken in a non-safe manor, then we cannot allow the delivery to go ahead.
Universal beam
Great service and price, very helpful we definitely recommend and use again.
22. juli 2024
Good experience.
15. juli 2024
Amazing customer service
Amazing customer service, the whole purchase from start to end including the delivery was a pleasure.
18. juli 2024
first time i’ve used the company found…
first time i’ve used the company found them to be helpful good price and delivered on time and kept me informed
21. juni 2024
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