We had very good customer service, both on the phone before the trip and when we were there with check-in and other interactions. The condo was nice and cozy. We upgraded to the two-bedroom and was pe... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
The space was nice, but there were some maintenance issues. Closet doors falling out of tracks and no hooks to hang wet jackets, snow pants, mittens, etc. The kitchen wasn't as well stocked with cooki... Se mere
Virksomheden har svaret
We rented a condo from the Beaver Village Condominiums and had a great unit, and great stay! We loved the unit 9-34. It was a very nicely decorated 2 bedroom unit with plenty of room for all of our... Se mere
Virksomheden har svaret
Our 1 bedroom condo was very dated, so it didn't feel clean. The pull out bed was disgusting. Our kids are 7 & 11 and the 1 bedroom was too small for us. Even though wifi and fireplace were part of th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
StayWinterPark is the best choice for lodging options in Winter Park Colorado. Our local team is here to help create a personalized experience from our large variety of lodging accommodations - pick one of our mountain cabins, condos or townhomes or our private vacation homes. We also have plenty of pet friendly rentals! Easy to book online or call our sales team - we're available 7 days a week.
Kontaktoplysninger
50 Village Drive, 80482, Winter Park, USA
- 800-529-6754
- info@staywinterpark.com
- staywinterpark.com
Good service and value
We had very good customer service, both on the phone before the trip and when we were there with check-in and other interactions. The condo was nice and cozy. We upgraded to the two-bedroom and was perfect for our family of four (could have easily accommodated another 1-2 others on the sofa sleeper). Our beds were comfortable. Stayed nice & warm with both a gas fireplace and controllable electric heat in each room. Good value for the price.
17. marts 2018
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Besvarelse fra Stay Winter Park
Thank you for the positive review and we are happy to hear that you enjoyed your stay with us and we provided good customer service. We hope that you will come back and enjoy another vacation with us.
Beaver Village Condos - great!
We rented a condo from the Beaver Village Condominiums and had a great unit, and great stay! We loved the unit 9-34. It was a very nicely decorated 2 bedroom unit with plenty of room for all of our ski stuff.
The kitchen was well equipped. We couldn't figure out how to light the BBQ grill though so were unable to use it.
Otherwise we loved our stay!
13. marts 2018
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Besvarelse fra Stay Winter Park
Hi Cynthia:
Thank you for choosing Staywinterpark and taking the time to write a review. We are glad the accommodations suit your expectations. We will take into account your suggestions on adding some sort of instructions on how to light the grill so any future guest don't have the same issues.
Best!
Staywinterpark Reservations
Very clean and organized stay
Very clean and organized stay. We stayed one night and were very impressed with the room. Will definitely do this again!
12. marts 2018
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Besvarelse fra Stay Winter Park
Thank you for your positive review Kyle! Be sure to call us for your next stay in Winter Park!
No hassle check in and very friendly
No hassle check in and very friendly. When I dropped off the keys though I explained that the heat was working again and that there was no dishwasher soap in the house. She seemed uninterested and didn't even thank me.
9. marts 2018
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Besvarelse fra Stay Winter Park
Hi Marianne:
Thank you for choosing Staywinterpark and taking the time to write a review. We are glad the accommodations suit your expectations. Thank you for addressing the minor issues you have with our front desk staff, they did set notes in the reservation for Housekeeping to follow up on the heat and also stock up the soap. Thank you again and we hope to see you in the near future.
StayWinterPark reservations
Great customer service
Great customer service, great property, reasonable rates, convenient location.
8. marts 2018
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Besvarelse fra Stay Winter Park
Hi Todd:Thank you for choosing StayWinterPark, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Best!
StayWinterPark reservations
I highly recommend Stay Winter Park
I highly recommend Stay Winter Park! Had a wonderful experience with my family in the Mimi cabin. It was located at the center of all activities we did.
7. marts 2018
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Besvarelse fra Stay Winter Park
Thank you for choosing StayWinterPark, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as they will be the center of nice memories. We look forward to welcoming you back to any of our properties in the future.
StayWinterPark reservations
Not sure why the landlord marked as an…
Not sure why the landlord marked as an average tenant. We followed all of her instructions.
7. marts 2018
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Besvarelse fra Stay Winter Park
Hi Timothy:
We appreciate your review, although I have to say we no longer manage the rate your guest review. If you have a complaint about the VRBO review you will have to contact them directly.
We looking forward to hear if you had any concerns or suggestions about your stay in the condominimum complex at Beaver Village. Best!
StayWinterPark reservations
From the beginning phone call to book…
From the beginning phone call to book our stay everyone was super helpful especially Mackenzie right thru to check out. The unit was clean and in great location.
Thanks! We will be back~!
5. marts 2018
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Besvarelse fra Stay Winter Park
Hi Monica: Thank you for choosing StayWinterPark, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the kudos to one of our staff members. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to any of our properties in the future.
StayWinterPark reservations
Great place to go to relax.
Great place to stay. We really enjoyed our condo and the beautiful area. Office staff were great to work with and very accommodating. Hope to be back soon!!
4. marts 2018
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Besvarelse fra Stay Winter Park
Thank you for your positive feedback Steph! We will relay this to the entire team.
I gave three stars because we left a…
I gave three stars because we left a bag at the room and you were helpful to ship it back. We stayed in high country Hays 2121. That placed was so outdated it should be against the law to put a place like that on a rental. We were there three nights and barely slept. The master bed was hands down the word bed anyone should have to sleep on. The carpet is laid down on a floor with what felt like holes in it. I guess some people wouldn’t care about these things but for this price in steamboat we would be staying in a much cozier place and right on the mountain. Anyway we gave winter park a chance but doubt we would come back at this point because there is better value/quality at other resorts.
2. marts 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Hi Gary, we apologize you did not have a good experience in HC 2121. We will be sending this information to our Rental Director as well as the owner so that they can work on updating the unit. We hope that if you do decide to come back to Winter Park, we can accommodate your group in a better quality unit.
Reservations were easy and the staff…
Reservations were easy and the staff were very accommodating.
1. marts 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Thank you for your positive feedback Rodney! Call us for any future reservations you might be making.
Dated & Short on Amenities
Our 1 bedroom condo was very dated, so it didn't feel clean. The pull out bed was disgusting. Our kids are 7 & 11 and the 1 bedroom was too small for us. Even though wifi and fireplace were part of the online rental description, ours did not have either amenity. The rec center was the saving grace, so instead of hanging out in the condo, we spent most of our down time there. We chose Hi Country Haus because of the price and since it was last-minute, we didn't have many other options. We'll know to plan further ahead next time.
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Hi Lindsay: Thank you for your stay with us and for taking the time to leave a feedback. I'm sorry to hear the unit weren't up to the standard you've come to expect.
When you book through a third party such as Expedia, the information provided through them have to be as general as possible, and just refer to unit type and not specific units or guest request. Since most of the units at Hi Country Haus do have WIFI and fireplace, the description in third party website is general. We would appreciate if you book directly through StayWinterPark next time so our reservation staff can address any request and tailored your reservation to your special needs. Also know that we offer price match and/or special discounts for return guest.
Besides, please rest assured we have addressed your comments about the specific unit you have stayed with our homeowner liason team so we can share any improvements needed on the specific unit with the owner.
Again, thank you for your feedback.
Staywinterpark reservations
The room was BAD
The room was BAD. The bed was terrible, needs to be replaced. The living area furniture was very worn out, needs to be replaced. I will NEVER stay their again
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Kala, we are very sorry to hear the unit you were in was not up to standard. We will be bringing this information to our Rental Director as well as the owner so that we can remedy this for future guests. If are looking for lodging in Winter Park in the future, please call us directly so we can book you into a unit that offer a 100% better experience.
Great customer service
I spoke to a rep via the Chat feature online and she was able to find an option for me that wasn't visible to me online (due to minimum stay requirements for the weekend I was planning to visit). She was very willing to help and explain everything to me. I'd definitely recommend Stay Winter Park!
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
We are glad to hear you had a great experience while booking Tim! Be sure to call or chat with us again to book your next stay in Winter Park.
Nice Space, Needs to TLC
The space was nice, but there were some maintenance issues. Closet doors falling out of tracks and no hooks to hang wet jackets, snow pants, mittens, etc. The kitchen wasn't as well stocked with cooking/serving dishes as I would have expected. But the beds were comfortable and the sleeping arrangements gave a reasonable amount of privacy. It was certainly reasonable accommodation for the price.
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Amy thanks for letting us know about the problems we have notified maintenance and house keeping the issues should be resolved thanks for the review!
Great place easy process
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Thank you for your positive feedback Stephan! Be sure to call us to book any future reservations!
So far
So far, this place has really impressed. Highly recommended!
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Thank you for your review Dan! We hope to host you again soon!
The condo we rented didn't have the…
The condo we rented didn't have the heat turned up when we arrived late at night. The baseboard heat took all night and the next day to heat up the two floors. Normally not a big deal, but I have cancer and am always cold. The condo was nice and not overpriced.
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
We apologize the heat took so long to kick in. We will let our maintenance team know about this. We do hope you consider staying with us again in the future.
Only issues were with the after hours…
Only issues were with the after hours check in. I think they could come up with a better way for that.
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Thank you for your feedback Lane. We hope it didn't cause too much hassle and will consider an easier check-in process for guests that will be arriving after-hours.
Previous management was much better
Poor service compared to previous management company, less flexibility and less maintenance. Billed us 800 dollars in error without informing us and argued over refunding it - it was refunded but only after much stress.
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Stay Winter Park
Jack we are sorry for the miscommunication. Hopefully this does not detour you from staying with us in the future.
Dette er Trustpilot
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