Great and reliable software that is constantly being improved and is priced fairly. When it comes to implementation and consulting the team really knows what they're doing. Great to have them as partn... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
MISLEADING PRICING GUIDANCE The pricing page tells you to use your GA4 event count to estimate which plan you’ll need. We followed that guidance, signed up and paid a developer to set everythin... Se mere
Virksomheden har svaret
We decided to start using Stape because of EU hosting. It's really important for our site to stay GDPR-compliant, so we were very glad to see Stape's compliance badges. If you're looking for reliable... Se mere
Scales automatically and less complicated than a dedicated GC or other provider service. Includes a number of plugins and GTM templates to make setting up much quicker and easier. With that said, ma... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The easiest way to server-side tracking. Everything from server Google Tag Manager and Meta`s CAPIG hosting to custom solutions. Stape offers hosting for server-side Google Tag Manager, available worldwide and in the EU; hosting for Meta's Conversions API Gateway; and a variety of apps, plugins, templates, and extensions. Starting at $20 for hosting. Logs are included. User-friendly: easy setups and clear dashboards. Helpful support and a community to assist with server-side tracking. Compliance with security standards: ISO 27001, HIPAA, and GDPR. Embrace server-side tracking with Stape to better grasp user actions, trust your data, speed up your website, and boost your digital marketing.
Kontaktoplysninger
8 The Green, Suite # 12892, 19901, Dover, USA
- support@stape.io
- stape.io
3,7
Middel
131 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to set up
I loved how easy it is to set everything up. They have this Setup Assistant that does almost everything for you! Also enjoyed their blog as it gave lots of insigts.
1. juni 2025
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Cookie Keeper saved our attribution
We’ve been using Cookie Keeper for a while now, and it genuinely made our tracking feel more “complete.” Before this, we were constantly losing users between sessions (Safari was the worst), and attribution in GA4 just didn’t feel reliable.
After setup, things just started making more sense — fewer gaps, cleaner conversion paths, and more confidence in our ad data. It was easy enough to plug into our server-side setup, and since then it’s just been running in the background without any fuss.
Nothing flashy, but it actually solved a real problem for us.
1. maj 2026
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Stape is an amazing platform with a lot…
Stape is an amazing platform with a lot of great features. The support is helpful, especially when dealing with complex questions. However, some of the screenshots in older articles are outdated. I reported this to support, and they mentioned they’ll fix it soon. Other than that, everything else has been perfect!
14. maj 2026
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stapes support team is absolutely…
stapes support team is absolutely fantastic! every time I reach out, they’ve always managed to cover all my issues. big shoutout to Bogdan and Dan for their energy and intelligence.
14. maj 2026
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Works the way it should
As a small business owner, I'm really happy they've got a free hosting plan with perks like Stape Analytics or some power-ups. The setup was pretty straightforward and faster than I expected, all I did was just following the setup guide, and the container was running the very same day. It's not magic, there's still a learning curve if you're not technical, but the documentation is solid, and their support actually responds if you get stuck. So, since moving off the browser, the data coming to our GA4 became noticeably cleaner. Sometimes when things work the way they should, it's more than enough.
12. marts 2026
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Stape's Meta CAPI does the job
I needed to configure meta capi, and read a lot that Stape has this feature. Generally, with their help, I did it with no issues at all. The guys seem to have done that hundreds of times already and may set it up with closed eyes. The only thing, the overall process took a bit more time than I expected.
Good news - the number of tracked conversions has jumped up, and this is exactly why I came to Stape. Job done!
15. april 2026
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not responsive and quoted me 2500$ for…
not responsive and quoted me 2500$ for a very basic setup, stay away their prices are ridiculous
5. maj 2026
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Besvarelse fra stape.io
Thank you for sharing your feedback. We’re sorry to hear that you had this impression.
From what we can see in our records, you submitted a request through our Typeform to get help from our experts, and our team replied with an estimated price for the requested setup. If we missed any follow-up from your side or if you didn’t receive our reply, please let us know so we can double-check this.
The quote was based on the scope of work requested, which included 5 separate setups and 2 weeks of free monitoring after implementation. Our setup services are handled by experienced server-side tracking and GTM experts, so the pricing reflects both the work itself and the post-setup support included.
That said, using Stape does not require purchasing a setup service. Many users configure everything themselves with the help of our documentation, guides, community resources, and our support team.
We’re sorry the estimate didn’t match your expectations, but If there’s anything else you need or if you have any further questions, please don’t hesitate to reach out. We’re more than happy to assist!
Finally got my tracking working
I was struggling to track leads for my client's business, GA4 and Facebook just weren't cooperating. With Stape, after setup things started working right away to my surprise.
The feature that stood out most for me was monitoring. It was my first time setting up server-side GTM, so getting alerts when something went wrong took a lot of stress off my shoulders.
I recommend Stape to anyone dealing with tracking headaches
29. april 2026
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very satisfied with the service
They were very professional and attentive with us, concretly Alina and Kseniia, they were very attentive and professional with us; we are very satisfied with the service
25. marts 2026
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critical issue closed without explanation
we have opened a critical issue where stape proxy drops 20% of our events. we have provided detailed explanation to the tickets and curl tests that prove exactly what and where goes wrong. stape closed the ticked as resolved, without any answer.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra stape.io
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration.
After carefully reviewing your ticket and the communication from our support team, we’ve come to the following conclusions:
1. All responses from our support team were provided within 2 business days, in line with our SLA.
2. The issue you encountered is not related to Stape, but rather stems from how GA4 works, which we have explained in the ticket. We’ve worked to provide clear answers to your questions, and we hope this helped clarify things.
3. Based on our records, we closed the ticket after providing our responses, as we hadn’t received any follow-up or additional requests. We assumed you were satisfied with the information provided.
We’re always here to support you with any Stape-related questions and are committed to ensuring the best experience possible. The support team is working hard to ensure you have the best experience with us.
If there’s anything else you need or if you have any further questions, please don’t hesitate to reach out. We’re more than happy to assist!
Predatory renewal terms and poor support
Predatory renewal terms paired with extremely poor customer support. Their renewal is extremely hard to cancel, and even if you do cancel they will claim that you did not. Support is effectively useless, they refuse to provide any help at all, just copy pasting the same answer. Avoid this company at all costs.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra stape.io
Thank you for sharing your feedback. We are sorry to hear about your experience and frustration.
We understand how important it is to have a smooth and clear cancellation process. Our subscription cancellation requires completing three simple steps:
1. Log in to your account and select the product.
2. Click the three dots in the top right corner and choose "Cancel subscription."
3. Confirm the cancellation.
For your convenience, we have a detailed guide with visual instructions available here: https://stape.io/helpdesk/documentation/cancel-subscription
We understand you believe the subscription was canceled earlier, but after reviewing our logs, we can confirm that the cancellation was processed by you only in December. Unfortunately, we are unable to offer a refund for the previous month's billing period. Refunds are based on the cancellation timing rather than service usage or traffic processed.
We truly understand that this situation is not ideal, but we follow consistent guidelines for all of our customers, and the details of your case were shared with our support team.
We hope that you'll consider giving us another chance in the future, and we're here if you need any further assistance.
Great platform for our client projects
Stape has been a reliable and easy-to-work-with partner for server-side tracking. Setup is straightforward, documentation is clear, and the platform performs consistently. Support has been responsive and knowledgeable when questions came up, which made the implementation smooth. Overall, strong value for anyone looking to improve tracking quality and data control.
15. januar 2026
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terrible experience
terrible experience. I followed their step by step guide for meta capi, and it broke my pixel, and my ads were negatively affect because of it. Do not use it if you have ads running, the meta capi is not a plug and play like they say it is, it will turn off your pixel and hurt your ads
2. december 2025
Uopfordret anmeldelse
Besvarelse fra stape.io
Hi!
We’re sorry to hear about your experience.
Stape provides an easy plug-and-play solution for the Meta CAPI Gateway, and many of our clients have had positive experiences.
Based on our review of your setup, we found that your Meta Pixel was not properly implemented on your site, which is why the server-side tracking wasn't able to send events to Meta. We also communicated this issue to you.
Meta CAPI Gateway works in conjunction with your Pixel, sending additional server-side events based on the data your Pixel collects. Since your Pixel wasn’t firing, the CAPI Gateway had no data to process, which led to the issue you described.
It really looks like you made an error in Step 2: https://stape.io/blog/how-to-set-up-meta-conversions-api-gateway-from-stape#step-2-connect-your-pixel
We recommend reviewing your pixel implementation and ensuring it’s properly set up. If needed, our Stape Care team can assist with a detailed audit of your current setup.
If you’d like to revert to your previous configuration, you can cancel the CAPIG subscription and re-enable your tracking along with the Pixel.
We'd still be happy to guide you through the process!
Threatened to close my account after Stape made a billing error
I had my billing set to upgrade my account if I exceeded my monthly limit - this didn't happen (Stape admitted it was a billing mistake on their end) and my container continued running.
Despite admitting it was their mistake, Stape then threatened to close my account if I didn't upgrade my plan for the next month (which was well under the usage limit of the plan I was on at the time).
27. november 2025
Uopfordret anmeldelse
Besvarelse fra stape.io
Hi, dear Anonymous,
Thank you for sharing your feedback. We are sorry to hear about your experience, but we believe this review might not be from a genuine user - please feel free to correct us if we’re mistaken. Some of the details you mentioned don't align with our billing process or how our support team handles such issues.
We have already reached out on Trustpilot to gather more details so we can better understand and investigate the situation. After reviewing our recent tickets, we couldn't find any related inquiries or discussions regarding the issue you described.
If you did face any difficulties with your account or billing, we’re more than happy to assist you directly!
Please don’t hesitate to reach out to our support team, and we will make sure everything is resolved promptly. You can also review how our billing works on our HelpDesk here: https://stape.io/helpdesk/knowledgebase/general-questions/billing
Support Doesn't Follow Instructions
I asked to remove Stape Care twice and they ignored me. Then followed up again and they canceled my subscription instead of cancelling the add-on. Support needs to do better. Communication and follow-through is not up to par. The actual service provided (sGTM) is good though.
Follow-up: Support did end up making it right after multiple attempts and I believe they have learned the lesson required here. I look forward to growing with Stape into the future - it really does make SS Google Tag Manager and a number of other things turn-key.
15. november 2025
Uopfordret anmeldelse
Besvarelse fra stape.io
Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you’ve experienced.
We wanted to highlight that our support team took immediate action to resolve your issue by:
- Recovering your GTM subscription and issuing a refund.
- Providing a promo code with a discount, which you kindly expressed gratitude for.
You previously expressed satisfaction with how your issue was resolved, but we noticed that your review changed from 3 stars to 2 stars after these actions. Could you kindly share with us if anything has changed in your experience or if there is something else we can do to make things right?
We truly appreciate your cooperation and are committed to improving your experience with Stape. Please let us know how we can assist further.
Stape has been quite pleasant to use…
Stape has been quite pleasant to use and mostly eliminates the headache of dealing with SGTM directly. Their help center was very helpful in trying to handle any technical difficulties.
31. oktober 2025
Uopfordret anmeldelse
Stape & Konstiantyn are doing a great job
Stape and especially Konstiantyn are working relentlessly and very patiently to fix all tracking issues. I decided to switch to Stape SST ~ 2 months ago. From the initial call, to setup and implementation and final testing, everything was done professionally. I would recommend their services.
24. oktober 2025
Uopfordret anmeldelse
Yaroslav really helped with the setup
Yaroslav really helped with the setup. Everything works fine now! Thank you Stape Team!
13. oktober 2025
Uopfordret anmeldelse
THREE days setting up their connections…
THREE days setting up their connections with Meta. Both Facebook/Meta and Stape complicate things way too much. In the AI era, it is unacceptable to have products that have so many steps with guides with many steps. We are not into this anymore. Please create a simple product with real automations that real people can use. We don't need to be geniuses to connect your products. Again, we are in the AI era, step up with simpler things.
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra stape.io
Thank you for sharing your feedback.
We have a feeling this review might not come from a genuine user — please correct us if we’re mistaken. Some details you mentioned don’t match how our products work, and we’ve already reached out on Trustpilot asking for more information to look into your case.
If you did experience any difficulties, we’d be happy to help you personally! Let’s clarify a few things:
- Our Connections feature doesn’t include Meta/Facebook integration. You can check all available options here: https://stape.io/helpdesk/documentation/connections-feature
- If you were referring to Meta Conversions API Gateway, the setup takes just about 1 minute — here’s a quick video guide: https://www.youtube.com/watch?v=OhQpU3jOgwc
- For Facebook server-side tracking, our Setup Assistant can automatically create and import a pre-built template into your GTM container — setup usually takes under 5 minutes. More details here: https://stape.io/blog/setup-assistant-by-stape
We truly aim to make server-side tracking as simple and automated as possible. If you’d like us to guide you through the setup or check your configuration, please reach out — we’ll gladly assist at support@stape.io
Their customer support is totally…
Their customer support is totally useless and has a poor understanding of technical issues. I was facing payment issues and tried multiple credit cards / PayPal, and every time, their payment gateway failed. The customer support kept insisting on contacting the bank or PayPal support when clearly the issue was at their end. Eventually, I had to discontinue the service.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra stape.io
Thank you for sharing your feedback 🙏
We’re truly sorry that you had a frustrating experience with the payment process.
After reviewing the situation with our Finance team, it appears the issue stems from the payment gateway being 𝗯𝗹𝗼𝗰𝗸𝗲𝗱 𝗯𝘆 𝘆𝗼𝘂𝗿 𝗰𝗮𝗿𝗱 𝗶𝘀𝘀𝘂𝗲𝗿, possibly due to account limits or compliance-related restrictions.
Unfortunately, this is 𝗯𝗲𝘆𝗼𝗻𝗱 𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗿𝗼𝗹, and we 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱 𝗿𝗲𝗮𝗰𝗵𝗶𝗻𝗴 𝗼𝘂𝘁 𝘁𝗼 𝗣𝗮𝘆𝗣𝗮𝗹 for further clarification.
We regret that the issue was not resolved to your satisfaction, and we sincerely hope 𝘆𝗼𝘂 𝘄𝗶𝗹𝗹 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝗿𝗲𝘀𝗼𝗹𝘃𝗶𝗻𝗴 𝘁𝗵𝗲 𝗺𝗮𝘁𝘁𝗲𝗿 𝘄𝗶𝘁𝗵 𝗣𝗮𝘆𝗣𝗮𝗹.
Stape offers unique solutions, and we'd be happy to welcome you back in the future once this issue is addressed.
Thank you again for your feedback, and we hope to serve you better next time.
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