Dyr fornøjelse at returnere
Du skal være 100% sikker på dit køb, for det er en dyr fornøjelse at returnere.
Produkt: 538 kr.
Shipping protection: 11 kr.
Shipping: 29 kr.
= 578 kr.
Fragt retur betaler man selv. Det billigste jeg kunne finde var 90 kr.
Dertil tager Stacci 107 kr. i gebyr for at håndtere at jeg har returneret en vare.
Jeg får dermed 470 kr. retur ud af de 578 hvor jeg kan fratrække 90 kr. for porto og det har alt i alt kostet mig 198 kr. at bestille en forkert størrelse.
Absurd efter min mening.
Besvarelse fra Stacci Athletics
Hello, and thank you for taking the time to share your feedback.
We understand that return costs can be frustrating, and we’d like to explain how our pricing works.
The 29 SEK shipping fee reflects our carrier’s charges – it’s based on weight and delivery address, and we don’t make any profit from it.
The shipping protection is automatically calculated from your order value, but it’s completely optional.
As for return shipping – we hope you understand that we’re unable to cover these costs. In some cases, customers order many items with the intention of returning most of them, and this makes it difficult for us to absorb return costs without raising prices for everyone. If returns were used less frequently in this way, we would gladly take on a greater share of the expense.
The return fee itself comes from your country’s freight handler. In addition, our warehouse charges for processing the return: receiving the item, inspecting it, and ensuring it’s ready for resale. This takes both time and resources, and we’re billed for it. Unlike some other companies that discard returned goods, we choose to resell them when possible – to reduce waste and protect the environment.
Next time, if you decide to shop with us again, our support team will be happy to help you choose the right size so that you can avoid the hassle and cost of a return.
We truly appreciate your understanding, and we hope to see you again in the future.
Warm regards,
Stacci Customer Service
