I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Se mere
Virksomheden har svaret
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Se mere
Virksomheden har svaret
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Kontaktoplysninger
2 Commerce Blvd, 32164, Palm Coast, USA
- 2032351200
- info@ss396.com
- ss396.com
4,1
God
511 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Slow shipping, incorrect info on webpage, slow refund
Slow shipping, wrong description of the part purchased on the webpage. Return process is a joke, call, get an email that asks for everything already talked about on the phone, need pictures, send in email, more pictures requested because the tech did not read the issue described in the email, send more pictures, then wait, and wait. Still not resolved for a simple return that should have been handled over the phone with the first phone call.
Fifteen days after starting my return, still waiting for my refund!!! I was told it might take up to a week to 1.5 weeks after they received the return parts. My first call today I was told they hadn't received the parts, and I said that they had 5 days ago. I offered the shipping number and then the call dropped. My second call I was told it might take up to a week to 1.5 weeks after they received the return parts. This is just sad that a company is run this way. Over twenty days to get a simple refund, ridiculous.
I did finally get my refund after asking to speak to the President of the company who never did call me. I also did not get an email regarding my refund, found it by looking at my credit card account.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
We’re sorry to hear about your experience and understand how frustrating that process can be. While we’re unable to identify your specific order from this review, we do want to help get it resolved.
Our returns process requires gathering details like photos and order information so we can fully understand the issue and provide the right solution. While this can add some time, it helps ensure everything is handled accurately.
If this is still unresolved, please reach out to our support team with your order details so we can take a closer look and assist further.
Came earlier than expected
Came earlier than expected! but it still hasn't been installed, I am upgrading my el camino original 200 non overdrive trans, with a 700r4. But, thank you
21. april 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey Larry, thank you for the five star review and for shopping with us!
Poor quality mirror
Poor quality mirror and ss396 acted as if nothing was wrong, what they should do if they want to count doing business is to send me just the 12” mirror head at no charge! It could be under
Charles Newman
919-522-5710
10. april 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey Michael, we are not seeing an order under this name? If you do not like the mirror, please give us a call and we can set up a return for you!
EDIT: Okay with that name we were able to look up your order. It seems you already called a few days ago and we have sent a return authorization along with a return label for the mirror. Once we receive the mirror we can process the return and get you another mirror sent out! Sorry for any inconvenience.
I received the part excellent service
I received it. It only took a couple of days. Excellent service.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey Scott! We are glad you enjoyed your experience shopping with SS396 and we hope to see you again soon!
Ss396 is the best,,
Ground up comp. Is the best in the matter of spare parts, quality is one of the best...
I think this is my second order, and, i would recomend you guys for spare parts,
Helped mr alot finishing my chevy shevelle 1971,
Helped me alot as i am using you catalog,
Thanks for such proffetional bussiness...
You are the best at following,
Easy to order,
Well explained,
Fast delivery,
Parts avaulability, nothing back ordered,
Over all, fare prices..
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey Hassan, we are glad to hear all that! We hope to see you for order number three!
Besvarelse fra ss396.com
Glad to hear you had a good experience Dave! Thanks for shopping with us!
Shipping cost was rediculous
Shipping cost was rediculous. Almost as much as the part I needed.
1. april 2026
Uopfordret anmeldelse
The part that I ordered was delivered…
The part that I ordered was delivered fast and in perfect condition.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey Russell, thank you for the review and for shopping with SS396!
Besvarelse fra ss396.com
Thanks for the review and for shopping with us Shannon!
First time ordering from ss396.com
Good prices compared to some other classic car outlets and fast shipping.
The parts I ordered for my 1968 Chevelle were really nice when I unboxed them.
I'm almost ready for summer driving!
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
We love to hear things like this Frank! Thanks for shopping with SS396!
Poor support so far compared to other vendors
2 of 3 packages arrived quickly. The third package tracking (Fedex) shows it sitting at a GA location with no updates. I called Ground Up yesterday and was told to wait overnight to se if it changes and to call back if not. Today I call back and I'm told I needed to wait 10 days before they could process a claim. I asked if they could ship another replacement so I'm not holding up a shop bay & customer and we could deal with the missing item after the 10 day period - no go. They refused to help.
I run a restoration shop
2. april 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hi Travis, we’re sorry to hear about your experience. After further investigation into the issue we found that a manager spoke with you right around when this review was posted. During that conversation, it was explained that while carrier claims do have a standard waiting period, we would still send a replacement at no charge. So your shop would not be held up while we worked through the issue on the backend. Our goal is always to keep our customers projects moving, especially when you have a vehicle in the shop and timelines matter. At no point was assistance refused, we were actively working toward a solution. If there was any confusion, we’re more than willing to resolve it and ensure everything is taken care of properly. Just give us a ring if need be!
Kit was fitting for the car model &…
Kit was fitting for the car model & year we were building. No issues!
3. april 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
We are glad to hear that Jacinto! Thanks for shopping with us and we hope to see you again soon!
fast and received all the right parts
fast and received all the right parts
3. april 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey Larry! Thanks for the five star review and for shopping with SS396!
Got the part really fast
Got the part really fast. Fit. Good. An. Works. Well. Ut not happy. About shippin cost. Was a throttle cae weighed less then 1 lb. An ut cost me 20 to ship it. Which. I thought was exsecive. But. I. Bit the bullet an ordered it any way
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hi Douglas, happy to hear the part worked out well for you! Shipping has been tuff lately with the fuel costs raising the rates. We do offer free shipping on orders over $299 with a promo code, so keep that in mind for the future. Thanks for shopping with us!
Besvarelse fra ss396.com
Awesome Henry! That is what we like to hear! Thank you for shopping with SS396!
The service was good
The service was good. The parts were delivered with in a reasonable time. One out the two parts were incorrect.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey Rodney, please give us a call and we can get this straightened out for you! Sorry for any inconvenience.
Parts came in a timely manner and were…
Parts came in a timely manner and were packaged very well. Everything fit good.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Glad you had a good experience Bob! Thanks for shopping with us!
When I got my headers they had a dent…
When I got my headers they had a dent in them
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey Timmy, sorry to hear that. Feel free to give us a ring and get us some photos. We can then determine if it was a shipping issue and try to come to a resolution that will make you happy!
I ordered a turn signal switch for a…
I ordered a turn signal switch for a 1967 chevelle malibu(column shifter). Their website has 3 options for my vehicle. Two of witch are floor shift only. The one I ordered was the only option that would work according to the description. The one I got was wrong and would not work. I think they have an issue with their website description of parts. It kinda seems half arss put together.
I hope they fix this issue. It kinda turns customers off when they have to pay multiple shipping charges and they have nothing to show for it at the end of day.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
Hey F, we would love to resolve this issue for you. But we need some more information, like an order number. Please call our support team and let's see if we can fix this for you!
Fast shipping
Fast shipping. Quality parts . The A pillars fit great. Thwnks
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra ss396.com
No, thank you! We appreciate your business!
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