Amazing ! I am a monthly subscriber and as a Type 2 diabetic I would find it impossible to control my glucose without the Seriously Low Carb company. All products are wonderful, I air fry half a cut u... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Excellent products and customer service. I am a regular customer and couldn't manage my required dietary requirements without this company. Occasionally when things go wrong they do their utmost to pu... Se mere
Virksomheden har svaret
I was recently diagnosed with diabetes type 2 and was struggling with food options. Seriously Low Carb has proved to be an absolute life saver allowing me to still eat the food I enjoy without sp... Se mere
Virksomheden har svaret
I’ve been ordering from SRSly for about a year now and I love it. I prefer the one-off orders over a subscription because it gives me flexibility if I need things sooner or if products last me longer... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Kontaktoplysninger
Storbritannien
- 0330 053 2250
- getintouch@srsly.health
- srsly.health
4,5
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ongoing stock issues lowering quality
This is the second time I’ve felt compelled to leave a review, since my experience doesn’t appear to be improving.
I subscribed to some products for convenience. These subscriptions are nearly always delivered late due to ongoing stock availability issues (which I understand), and some are so late that they’re then clashing with the next delivery and I end up with far more than I need. On the most recent occasion, I was asked if I’d like to cancel my order. I replied stating that I would, since, once again, I’d end up having too much product, but the cancellation wasn’t actioned (in fact, the email went completely unanswered, despite my response to Srsly within an hour or two of their original email).
Aside from that, some of the products that originally drew me to Srsly (the pizzas) have degraded in quality. The toppings are much sparser than they used to be, and this leaves the pizzas feeling drier and more challenging to eat. The ‘spicy chicken’ used to have decent pieces of chicken on top and a good flavour kick, but now the chicken is a shredded mess and the spice has all but disappeared - this has been the case for the last few of these pizzas I’ve received.
As I said previously, I understand the stock pressures, but it feels like the products have been altered in a negative way to make it easier for Srsly to meet demand (almost like they’re trying to spread the limited ingredients they have more thinly?). I’d rather wait if it meant that the quality I knew and loved from Srsly would return.
At least some of my other favourites remain reliable - the fruit loaf is a must buy.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi Claire,
Thank you for taking the time to leave such detailed and thorough feedback, and we're truly sorry that you felt there was a noticeable drop in service. That is absolutely not the experience we want for our customers.
We want to assure you that we take feedback regarding our food's quality very seriously, and we're surprised to hear that the pizza hasn't lived up to expectations for you. While we're truly grateful that you've been so generous with your understanding with us as a small business, it's very important to us that we maintain a certain standard for our food, and we would never allow for the quality to drop like this.
Our support has personally reached out to you to resolve the issue regarding the order cancellation, and to learn more about your experience so we can resolve the problem immediately and to your satisfaction. We'd love to hear back from you so we can make things right.
We're happy to hear that you still enjoy the fruit loaf! Thank you again for your honest review.
Poor
Ordered May 18th, now June 3rd, Order simply didn't arrive. I've been credited but its not the point, really?
27. maj 2026
Besvarelse fra SRSLY HEALTH
Hi Ian,
Thank you for taking the time to leave your honest feedback, and we're very sorry that the parcel hasn't reached you as it should have. Delivery delays and problems can sometimes happen outside of our control, and we're glad to have refunded you immediately upon request.
We deeply appreciate that you were open to speaking to our support, and that your new parcel reached you in a timely manner. We'll always be dedicated to providing exceptional service, and we hope to have been able to improve the experience for you.
Thank you again for your review, and we remain at your service.
Besvarelse fra SRSLY HEALTH
Hi Christine,
Thanks for the kind review. We're really glad to hear the bread has been a game changer for you and is working well as a low carb option. Thanks for being part of our low-carb community!
Besvarelse fra SRSLY HEALTH
Hi Jan,
Thank you for your feedback! We're really glad you're happy with the products, and we appreciate you letting us know about the delivery timing. We're always working to improve this side of things.
Best tasting bread there is that is…
Best tasting bread there is that is keto friendly. The loaves and buns are better than the hot dogs though. The only thing I wish they would do better is have more reliable delivery partners as sometimes you can order something and it arrives in a couple of days and another it takes over a week.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi Pat,
We're really pleased to hear you’re enjoying the bread and buns, and it's great to know they're your go-to keto options!
We also appreciate your comments on delivery. We understand how frustrating inconsistent timings can be, and we're always working to improve. Thanks again for taking the time to leave this review!
Amazing products and wonderful team! Don’t hesitate, just do it!
I can’t recommend this company and the team behind it enough. Firstly, having tried many other low carb products which left me disappointed, the SRSLY products are AMAZING! They’re lower in net carbs than any other I’ve found, they keep me in ketosis and don’t upset my sensitive stomach at all! There was a delay in shipping due to supply issues and Sarah couldn’t have been more helpful (despite my frustrations!). I’m very picky when it comes to my diet, and I can honestly say I’ll never choose any other brand. Not only are the products a staple in mine and my husbands diet, but my children have also swapped from regular sugar dense bread and rolls to these without any resistance! I don’t usually write reviews, but for this I simply had to. If you have any doubt about trying the SRSLY products, just do it. Don’t waste your time on trying others and they’re simply (in my opinion) not even close to these. The texture and taste of the bread and rolls is just like regular bread, minus the heavy carb and bloated feeling. Love them! ❤️
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi Emma,
Thank you so much for such an amazing and thoughtful review! It genuinely means a lot to hear how well the products are working for you and your family, especially knowing they've become a staple in your household and fit so well with your dietary needs. That's high praise!
We're also really glad our support was able to help you during the shipping delay, we know how frustrating that can be, and it's great to hear it was handled well.
Your kind words about the team and the products mean the world to us. Thank you again for taking the time to share this, and for being part of our low-carb community!
Takes too long to arrive.
Takes too long to arrive.
No date stamps of the packs
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi Beryl,
Thank you for taking the time to leave your honest feedback, and we're very sorry to hear that you're not satisfied with the service!
We value each and every one of our customers' experiences, and we're glad to have been able to reach out to you personally to work on improving this for you.
We hope that you'll have a more positive experience moving forward, and we'll always remain at your service.
Diabetes Type 2 friendly :)
I was recently diagnosed with diabetes type 2 and was struggling with food options.
Seriously Low Carb has proved to be an absolute life saver allowing me to still eat the food I enjoy without spiking my blood sugar levels. The quality of the wraps, bagels, pizzas and bread is superb.
It isn't cheap to shop here but worth it to be able to eat relatively normally and look after my health.
Only niggle, I feel that postage is a little high.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi Cindy,
Thank you for the lovely review, and we're so happy to hear that our products have been able to leave such a positive impact on you! That's one of our goals, and we're firm believers that you shouldn't have to sacrifice the food you love while prioritising your health.
We understand that the postage is a little high, and we appreciate your honest feedback. That's definitely something we plan to review as we continue to grow as a business. Thank you very much for your support!
Delicious and almost guilt free
11. maj 2026
Besvarelse fra SRSLY HEALTH
Hi Elaine,
Thank you for the lovely review, and we're happy to hear that we can help you enjoy bread again without the guilt!
Besvarelse fra SRSLY HEALTH
Hi Anu,
Thank you for the kind words, we're glad that you had a great experience with the product and service!
Excellent tasting low carb food.
Excellent tasting low carb food with many types of product, from sliced loaf to pizzas. The ordering system is geared to inertia - selling of subscription purchase. One has to try VERY hard to make one-off purchases
14. maj 2026
Besvarelse fra SRSLY HEALTH
Hi Prof John,
We're really pleased to hear you’re enjoying the range of products and the taste of the food! That certainly made our team's day.
We hear your feedback about the ordering experience. Subscriptions are intended to be an optional convenience for regular customers, but we understand your concerns and recognise that the one-off purchase option should feel just as clear and straightforward. We'll certainly be taking this feedback forward as we continue to improve our website.
Thanks again for taking the time to share your thoughts!
Srsly good.
Wish it was delivered sooner but other than that, very tasty. Thank you & keep it up!
14. maj 2026
Besvarelse fra SRSLY HEALTH
Hi Rab,
Thank you for the feedback. We're really glad you enjoyed the products, and we appreciate the encouragement!
We understand the delivery timing could have been better, and we'll keep working on improving that side of things too. Thank you for being part of our low-carb community!
This wasn’t my first order from SRSLY…
This wasn’t my first order from SRSLY Health, I have purchased and really liked their low carb produce. There was a slight hiccup/delay with this order but I contacted their customer service who rectified this and arranged for the items to be dispatched and I received them the next day.
13. maj 2026
Besvarelse fra SRSLY HEALTH
Hi David,
Thank you for your continued support. We're really pleased to hear you've been enjoying the products, and we're glad the team could quickly sort out the delay and get everything to you the next day.
We appreciate you taking the time to share your experience and your understanding of the hiccup along the way. Thanks again for being a legend!
I didn’t realise I had signed up to a…
I didn’t realise I had signed up to a subscription so received another order I didn’t want but that was probably me not being vigilant. The rolls were quite nice but unfortunately my husband and I didn’t like the bread. In our opinion, it’s more palatable toasted. Donated the unwanted bread to a friend who likes it.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi Sheila,
Thank you for your honest feedback! We appreciate you mentioning the subscription, and we understand how easy it can be to miss during checkout. We've taken this feedback on board to make the Subscribe & Save option more visible, so it wouldn't be so easy to miss next time.
We're glad to hear you enjoyed the rolls, even if the bread wasn't quite to your taste. A lot of customers do prefer it toasted, so it's helpful to hear your thoughts on that too!
Thanks again for giving us a try and for taking the time to leave such a lovely review.
I recently tried to contact you to…
I recently tried to contact you to cancel my subscription and nobody has replied and the bread keeps coming and my freezer is completely stuffed and I want to cancel my subscription please .
Could someone contact me and tell me what I need to do to cancel it before another order gets started .
Thanks
Josh
12. maj 2026
Besvarelse fra SRSLY HEALTH
Hi Josh,
Thank you for taking the time to leave your feedback, and we're really sorry for the frustration this caused!
While we couldn't find any previous correspondence from you, we've reached out to you directly to help find a solution and make things right for you, and we'd love to hear back from you so we can ensure everything is fully resolved to your satisfaction.
Thanks again for your comments, and we hope we can improve your experience moving forward.
I have no complaints about this…
I have no complaints about this company, the bread is lovely and we love the pizza and the carbs are low, I just wish we could purchase everything in the supermarkets because it's the postage that makes it so expensive.
13. maj 2026
Besvarelse fra SRSLY HEALTH
Hi Frances,
Thank you for the lovely feedback. We're really glad you're enjoying the bread and pizzas, and that the low-carb options are working well for you!
We completely understand your point about postage and appreciate your honesty. We'd love to make the products more accessible in the future, and feedback like this is really valuable to us. Thanks again for taking the time to leave a review!
Great bread
Great bread & keeps me nice & slim I subscribe every month wouldn't know what to eat if I didn't have my daily bread great customer service
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi Amanda,
Thank you for the kind review, and we sincerely appreciate your continued support! We're glad that you had a great experience with our support team as well. Thanks for being a legend!
I like the products
I like the products. Pizza not always available or wraps. When they arrive the Pizzas are often squashed into corner of box during transit so the toppings are all in a pile on the base. Also the bread is squashed and out of shape.
12. maj 2026
Besvarelse fra SRSLY HEALTH
Hi Karen,
Thank you for your feedback and for letting us know your thoughts on the products.
We're sorry to hear about the issues with availability and the condition of the pizzas and bread on arrival. That’s not the experience we want for our customers, and we understand how disappointing that must be.
We've reached out to you directly, as we'd really like to hear back and work with you to improve your experience going forward, as it's absolutely important for us that you receive your orders in good condition. We look forward to hearing back from you!
Give em a go …
Great tasting bread … great customer service… great company … give em a go
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi George,
Thank you for the lovely review, and we're very happy to hear that you've had a great overall experience with us! It means a lot to us that you've taken the time to leave your feedback. Thanks for being part of our low-carb community.
Super fast delivery & the bread is…
Super fast delivery & the bread is amazing
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra SRSLY HEALTH
Hi Stacey,
Thank you for the kind review! We're glad that you're satisfied with the delivery and the quality of the bread. We appreciate that you took the time to leave this feedback!
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