Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
It’s simple really. We are a business with a clear plan: We design, manufacture and supply products that save lives. Our comprehensive range of products under the FireAngel, First Alert, BRK and Dicon brands offer a level of protection and performance...
Sir William Lyons Road, CV4 7EZ, Coventry, Storbritannien
2,2
8 anmeldelser
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I have the FireAngel ST-622 with a battery date of Nov 2028. For the last year the alarm has been giving off intermittent bleeps; you reset it and sometimes it is ok for weeks, other times days. Tried to contact the company and no response. Have even tried FireAngel Safety Technology as I think they are a reincarnation of the original firm; no response
TERRIBLE!
terrible service, moved into a new house and the smoke alarm beeping, i called fire angel and was informed by a very,very rude agent that it was not transferrable as i was not the original purchaser! the expiry is 2030, so in fact they are not guaranteed for 10 years. only 6!
I see others have the same issue. Asking for a receipt is an excuse not to replace the product. The label on the back of the unite clearly states the expiration date , batch number.
the agent was extremely unhelpful and no people skills whatsoever. AVOID!
Product ging na 2 jaar defect, bedrijf lijkt failliet.
Problem with CO alarm , so wasted time exchanging details with (brand name) First Alert .Their tel no on back of unit obsolete , so had to use internet website etc . Some suggestions from them when I called were as I'd already tried - to no avail .
Finally called SPRUE to see about what to do , as found their tel no .tucked away , almost hidden in original info sheet supplied with unit .
Excellent lady called MARGARET was patient , professional and personable - agreed with me , arranged replacement which arrived as promised . It's installed now .
Margaret gets 5* --- This review loses 2* 'cos of info hidden in instructions and time it took for 'phone to be answered , had to listen to recorded "sorry for delay message" then ringing tone for quite a while .
Sorted now , thanks to MARGARET .
Ridiculous company. 3 faulty alarms. Had to mail, phone in 3 countries including UK to find someone who told me he would finally send replacements, after 6 weeks. So far, nothing from the post office.
Incompetence ? Dishonesty ? Both ?
UPDATE
Thanks to Wouter Puijk
Technical Sales Manager (Benelux) all solved and finally received replacements
I posted off a faulty smoke alarm in November 2018, including a covering letter explaining the fault and my contact details, today 7/1/2019 i telephoned them as had not heard from them, after waiting for the phone to be answered for 15 mins i spoke to a very unhelpful female who told me that unless i had cleared it with them prior to sending off the faulty alarm and recieved a repair code then my faulty alarm would not be processed !!! So despite them having my full contact details no one bothered to contact me to tell me this so i have been waiting all this time for my problem to be resolved until i telephoned to enquire what the delay was today, she was becomjng increasi gly annoyed with me as i was asking why i was just left with in limbo, she then hurridly told me a new one would be in the post next few days and put the phone down ! Not good customer service.
Still waiting for a response re faulty FireAngel smoke alarm. This is the 3rd one that has been faulty and unreliable, despite following cleaning and testing instructions weekly.
I had a faulty smoke and CO alarm purchased from johnlewis.com, which stopped working after 5+ years.
I lost the receipt also JohnLewis stopped selling the same product (FirstAlert) so JohnLewis couldn't really help by replacing the product.
When contacted Sprue.com via phone & email, their customer service professional were more than helpful and they replaced the product for free with a brand new item of the same make (so it could go to the same bracket on the ceiling. Many thanks
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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