Sproutl Anmeldelser 159

TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Was annoyed that I signed up for the £10 discount, and didn't realise until checkout that you had to spend £100 to get this. I don't think it was clear at the outset. I almost cancelled my purchase, b... Se mere

Bedømt til 5 ud af 5 stjerner

It was my first order with this company and I was so incredibly impressed with the quality , Ellie in customer services was really helpful with all my questions , my plants pots arrived quickly and... Se mere

Bedømt til 5 ud af 5 stjerner

First time ordering from Sproutl and it was hassle-free. I didn't order any plants so I can't say anything about their quality, but the glazed terracotta pot feet I ordered look really solidly made. A... Se mere

Bedømt til 5 ud af 5 stjerner

I used Sproutl for the first time recently. After searching for a large outdoor plant pot on several sites on line without success I found just I wanted at Sproutl. I received several updates regardin... Se mere

Virksomhedsoplysninger

  1. Hjem og have

Skrevet af virksomheden

Hello, we’re Sproutl. Welcome to the modern garden And we believe in growing for all. Who cares if you’ve never picked up a trowel before? This is gardening made easy. To us, a garden can be as small as a windowsill Or a tiny rented patio.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

159 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Placed a few orders, great experience

I've placed a few orders now and have been really pleased. I don't drive, so I can't get to a garden centre unless someone takes me. Sproutl seems to collate the best of lots of garden centres, so the choice is really good. I've bought some beautiful garden pots. One that I received which looked a different colour to the picture has been collected and refunded with no problem. My only very slight "complaint" is that the shipping costs can be high, you have to juggle your basket around and ideally get everything from one garden centre to stop the delivery cost from being ridiculous. But then, the items I am ordering are heavy so I expect to pay a little more than usual for delivery.

16. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

really great customer support

there were a few issues with my order, which i think were teething troubles for the company. the reason i've given them five stars anyway is because the customer support i received was so good - i needed to be in contact with them quite a lot but i was in direct contact with the same person, who responded really quickly, followed up, and went out of his way to help.

16. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fabulous Discovery.

Recently ordered two rose bushes for friends who have lost their respective mothers. The roses arrived very well protected and in good health. I had not heard of the company before and was a bit nervous about my order. I am thrilled with the products, pricing and delivery. I would highly recommend them to others.

12. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Herbal Garden and indoor plants

I first ordered from Sproutl a bunch of house plants including a bonsai tree loved the experience the plants are still alive and well. And my place looks amazing.
To top this of on a later purchase I went for the herbal garden, The fresh mint makes my tea so much better!
Plus its very convenient to have herbs for when I am cooking. Again they arrived in great shape and ready for harvest!!

11. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Will use again

I could not find a large pot saucer I wanted locally but found it on Sproutl for a really good price. I spoke to Anna on the chat who was really helpful and confirmed the the saucer was the size I wanted. Within a few days of ordering, the saucer arrived in perfect condition. I will definitely use Sproutl again!

11. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent!

So well packaged and received a lovely, healthy plant. Would recommend to other gardeners without a doubt. So pleased with the service, thank you so much...

10. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

New company good old fashioned roots

I was amazed at the care taken in protecting my new little tree I had purchased from Sproutl. A new company with good old fashioned customer care values. I loved everything about my purchase and my tree is now enjoying its new home. Brill company great service look no where else for plants. Thanks Sproutl.

10. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First gardening purchase online and very happy

Ordered a housewarming gift for my friends.

I ordered 3 herb plants and 3 herb pots. These were delivered at my friends house within 3 days. Arrived in brilliant condition and very healthy. Would 100% recommend and will be using them again in the future.

9. maj 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

This company does not deserve to do…

This company does not deserve to do business. No phone number and all emails not responded to. No delivery at all and managed to get the sub-contracted provider to order them to phone me to provide a refund, which will reportedly take 10 days. Avoid this company like the plague.

9. maj 2022
Uopfordret anmeldelse
Sproutl-logo

Besvarelse fra Sproutl

Hi Alex,

First of all, I want to take this opportunity to apologise for the experience you have had with Sproutl - it is something we have all read with great sadness and disappointment as a team.

We have looked through our customer service desk, and we unfortunately haven’t received any emails from yourself. Our tech team are looking into why this could be as a matter of urgency. It’s worrying to us that you haven’t had any contact; we take pride in our 100% success rate in replying to all tickets within 1 working day.

Your order was due to be delivered today, which is unfortunately one working day later than our delivery promise. I can only apologise for this delay, occasionally our couriers experience unforeseen circumstances which can lead to order delays, and we’re very sorry yours was affected by this. Although your order was due to be delivered today, we have cancelled this at your request.

As communicated to you over the phone, your refund was processed immediately on request and your receipt provided to you via email. Refunds take 1-5 working days for the funds to be available in your account depending on your bank, and up to 10 working days for this to appear on your statement as stated in the receipt.

Kind regards,
Anna

Bedømt til 5 ud af 5 stjerner

Just great service

Very happy with my purchase.

9. maj 2022
Uopfordret anmeldelse
Sproutl-logo

Besvarelse fra Sproutl

Hi Tatiana,

I’m so sorry that you’re disappointed, as I said in our conversation yesterday over live chat/email, we will do our best to rectify this situation.

Occasionally issues do occur in transit which are out of Sproutl’s control, but we do our best to communicate this and keep our customers updated with any information we receive from the courier company. Your order was unfortunately affected by our courier missing their collections as we communicated to you over various correspondence, and we have been assured by the courier that your second pot is out for delivery.

Please do reach out to us again if you want to chat, we really do appreciate any feedback and are always looking to improve.

Kind regards,
Anna

Bedømt til 5 ud af 5 stjerner

Excellent service and quality products

Excellent service and quality products! Initially I had placed an order for 2 large ceramic pots from another online company. However, after not hearing back, I started to chase up my order only then to be told the items were not in stock. No alternatives were given to me until I prompted the question and then was given 2 very poor substitutes. I eventually cancelled and started a new search.

I then came across the same items on Sproutl’s website but for a large size and to my surprise at a lower cost. I put in my order on a Saturday and had very good communication from Sproutl after the Bank holiday and the items arrived within the expected 3-5 day delivery period. All through the process Sproutl kept me informed promptly and the items exceeded my expectations.

Buying online can be a very anonymous and impersonal experience but it has been a very pleasant experience doing this with Sproutl and with the quality of their products I will definitely be looking to buy from them again!

6. maj 2022
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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