Spot On Pet Insurance Anmeldelser 

Spot-on has been the best provider I have ever had. Reasonable fees. Prompt payment. They don’t ramp up the policy prices if you make a claim and on the whole are really nice people to deal with

Very easy claim process. Sent an email saying I’d made a mistake on my form and got a reassuring reply within 24 hours.

They were able to answer my query via email before I made a claim and the claim process was straight forward and easy to complete.Pay out was quick within 10 days so really efficient. Just disappointed that there are certain caps on things,like interpretation of a blood test which has to be carried out,so there is no way of knowing how much it will be until its done only to then find its not all covered.I acknowledge that this is clearly worded on the policy and is reflected in the annual premium.

Stay well away. They are on line only, which makes it very difficult to deal with them. No phone number.
They reneged on paying for our 12 year old labradors operation, due to making ridiculous excuses.
Even our vets wrote to them stating their disgust and will not have dealings with spot on.

I've had insurance for my cat with Spot on for 3 years. The increases in years 2-3 were rather high but I assumed this was because my cat was now 10 years old.

My cat has no health conditions and I've never made a claim. Well this year the policy went up over 25%. This is beyond ridiculous, especially as he's perfectly healthy. I've moved to another provider for better cover and 45% less than my renewal from Spot on. Price gouging loyal customers is no way to business. Even more annoying is you can't cancel online!

Spot on are great with there emails and getting back to you
There website is easy to use and set up claims and change your details
Even when our dog passed away they was kind and helpful and even send a letter of condolence about our dog passing away
The only thing i would say and i think this is the same for any pet insurence is make surs you have your pre medical conditons stated when you set up
But would recoomend espically if you have older pets

Quick and easy

I apologise for the delay in my response! I have been away and now trying to catch up with everything!

I am so pleased to be covered by Spot-On. They kept me updated throughout my claim and dealt with it very efficiently.

I can not fault them 😊

Thank you.

I don't often write reviews, but Spot On have genuinely earned this one.

For the past two years, Bailey, my cockapoo, has been insured with Spot On. During that time, I had complete peace of mind knowing that if anything happened, he was covered. As any dog owner knows, they're family, and having that reassurance allowed me to focus on Bailey rather than worrying about the financial side of unexpected veterinary care.

Every interaction I've had with Spot On has been straightforward, professional and compassionate. Claims were simple to submit, communication was clear, and everything was handled efficiently. They made what could have been a stressful process feel remarkably easy.

Sadly, Bailey recently passed away. Even then, Spot On continued to show the same level of care and professionalism. They contacted me with a thoughtful message of condolence, cancelled the policy without any hassle, and processed the remaining refund immediately. It wasn't just good customer service, it felt genuinely human.

Right now, I can't imagine having another dog. Bailey was my best friend and losing him has left a huge hole in my life. But I'm sure that, one day, there will be another four-legged friend. When that day comes, I won't even consider another insurer.

Spot On have earned my trust completely, and they've truly lived up to their name.

Thank you for giving me one less thing to worry about while I was caring for Bailey. It meant more than you'll ever know.

No claims made, to date only used the website and purchased the insurance - at a reasonable price. Very happy.

Easy and quick.

Claim straight forward and quick. Excellent service

Tried to claim for librella and metacam pain relief for a 14 year old dog, slowing down and in pain due to osteoarthiritis and joint degredation common in senior dogs due to age related wear and tear, the claim was refused as they said it was caused by a cruciate ligament operation 12 years previous so was a pre existing condition, they also stated a date my dog was recorded as "slowing down" which was a date we hadn't even visited a vets and we had already been insured with them for well over a year by then anyway even if it was true. Just felt like they were clutching at straws to not pay out and not a company worth paying for a policy with, will not renew with them again.

ABSOLUTELY APPALLING COMPANY — AVOID AT ALL COSTS

I cannot express how disappointed and disgusted I am with Spot On Pet Insurance. After years of paying premiums and being a loyal customer, they have shown absolutely no understanding, fairness or willingness to properly assess a situation.

They have cancelled my French Bulldog’s insurance policy following a claim for an ear hematoma because they have chosen to interpret a note in his veterinary history as “aggressive behaviour”. This note relates to an incident when he was a 5-month-old puppy (he is now 9 years old), where he was uncomfortable during a veterinary examination and nipped at the vet.

To use isolated comments from over 8 years ago as justification for cancelling a policy is completely unreasonable and, frankly, shocking. Spot On have had access to his full medical history for years, as have our previous insurer, and this has never been raised as an issue or been a blocker before.

Our vet even took the time to provide a personal statement confirming that my dog is not aggressive in the slightest and that this incident was entirely out of context - yet Spot On chose to completely ignore this professional opinion.

This company appears to look for any possible reason to avoid paying claims rather than treating customers fairly. The moment they were faced with a claim, they searched through historic records to find a reason to remove their responsibility.

The result of their decision is that my dog is now left without insurance cover, despite having no history of aggression and despite years of being insured without issue. The lack of compassion, professionalism and common sense shown throughout this process has been appalling.

I would strongly warn any pet owner to THINK TWICE before trusting Spot On with their pet’s insurance. A company that can abandon a long-standing customer and leave a 9-year-old dog uninsured based on a misunderstood note from puppyhood is not a company I would ever recommend.

Pet insurance made simple

They are always very friendly and sympathetic when we lost our cat to illness. They very quickly processed out claim which was great.

Taking out the cover for my older dog was quick and efficient and a much better price than other providers.

If there were more stars than 5 to award I would.
Value for money.
Extremely efficient and friendly service.
I genuinely feel that they are not just another insurance company and they care about my pet's health and wellbeing.

Never had a problem with them, as my first pet insurer don’t have much to compare them to but we have had to unfortunately had to use the cover much more than we would have liked and they have always bailed us out