I spent extra getting spark plugs from sparesbox rather than off ebay from China. Because I thought, as a Aussie company, they would have stock and I would get it quicker. But they just pocketed the e... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... Se mere
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Se mere
ordered parts in stock not a single update till 7 days later after 3 enquiries i finally got a response that stated the parts that are in stock on their website were actually on back order with an 8+... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Kontaktoplysninger
2000, Sydney, Australien
- support@sparesbox.com.au
- sparesbox.com.au
3,0
Middel
8 t anmeldelser
Har besvaret 22 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick question- Do you know the difference between 1 and 2?
I orderd four headlights for my truck via eBay- two low/high beam, and two high beam units, yet I was supplied with one of each.
As hard as I have tried, I cannot fathom how someone can pick an order and mistake the number "2" for the number "1".
When trying to find a contact number for this retailer, I hit a brick wall. It is quite evident that they do not want anyone to bother them over the phone, and will only deal via email. Talk about personal service!
I've purchased items via this company before and have found the despatch times to be incredibly slow, however, this time around I was pleasantly surprised to see that the order had been filled and despatched promptly. Tragically, that pleasant suprise wore off quickly when I discovered that the carrier of choice was Couriers Please (who should change their name to Couriers Disappoint). Lo and behold my feelings of trepidation were allayed by a prompt delivery from CP (maybe they have lifted their game recently too).
But all of the buyer's high came crashing down like a Boeing 737 Max-8 shortly after take-off when I discovered that only half of my order had been despatched.
So what am I to do- should I hold my breath and wait for these two other lights to show up and install them all at the same time, or perhaps just remove all existing four, and put in the two new units that I have and travel down the road like a pirate with an eye patch? Maybe I'll get a parrot and peg leg to match my new look.
EDIT- Luke went above and beyond in rectifying this issue, it is very much appreciated and will not go unnoticed. After due consideration, I have averaged out the rating to be 3 stars- 1 star for the initial performance, but a solid 5 star performance for the follow up from Luke.
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
I want to start by offering my sincerest apologies for the frustrating experience you’ve had with this order, David. I completely understand your disappointment and frustration. What you described is far from the standard of service we strive for, and I’m deeply sorry for the inconvenience this has caused you.
After investigating the issue, I’ve identified that this was caused by an error in the way our systems processed your order, specifically between eBay and our fulfillment software. I’ve escalated this to our IT department to ensure this issue is fully resolved so that it doesn’t impact future orders.
I’ve taken action to resolve the immediate issue by ensuring your remaining headlights are being express-shipped to you as we speak. I've replied to your eBay message with all the details.
I’m glad to hear that the dispatch time surprised you positively this time around as we've been working hard to improve our performance over the last 12 months. That being said, I understand that the choice of courier can sometimes be hit or miss. While Couriers Please worked out this time, we appreciate your thoughts on their past performance and will consider this as we review our shipping partners.
I genuinely appreciate your patience, despite everything, and I want to make this right. If there's anything more I can do to help, whether that’s providing updates, offering further assistance, or ensuring the final delivery is seamless, please don’t hesitate to reach out directly.
Once again, I apologise that we missed the mark this time, but I hope we have the chance to regain your trust in the future.
- Luke Byrnes (Head of Customer Experience)
Positive custom service support
*Edited.
Contacted by Luke Byrnes who is the Head of customer service, and had a good conversation about why my order was impacted both internally and external. I really appreciate the effort made by Luke to rectify the issue as a lot companies just don't bother anymore. I'm relieved that this has been the outcome as my previous experiences were positive and they offer very competitive pricing across the range, and I will continue to support local Australian businesses.
Thanks.
My original in summary; Made several orders which were fine. Had one with heavy items, waited almost a month to find out I'm not getting a part because they're unable to fill it.
15. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
Thank you for taking the time to speak with me about the challenges you faced with your recent order, Kalon. I truly appreciate your patience and the opportunity to understand what happened.
We take every bit of feedback seriously here at Sparesbox, and I’m genuinely sorry for the delays and the inconvenience caused by the stock issue. We’re passionate about what we do at Sparesbox. While we're human and don’t always get it right, we are committed to making it right every time. I’m glad we found a solution that I hope works for you, and I’ll be keeping an eye on your future orders to make sure things go more smoothly.
Thank you once again for your understanding. We look forward to providing you with a better experience in the future.
- Luke Byrnes (Head of Customer Experience)
Your order will take twice as long to…
Your order will take twice as long to be delivered. And they won't do anything to help but write an email saying congratulations, your order will be delivered nearly 3 times longer then they agree to online.
Putting the blame on Australia post when you could have followed that up yourself is not a responsible sign of business! This is your responsibility and you email me saying great news! Come on get real. You guys have done absolutely nothing to to resolve the situation! Neither have you offered compensation for failed sales agreement!
10. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
Thank you for your feedback, and I'm truly sorry to hear about the delay and the frustration it's caused.
We understand how disappointing it must be to have your order take longer than expected. Our original 10-business-day estimate included both procuring the product and having it dispatched on time, which occurred on time.. Unfortunately, Australia Post encountered an issue with missorting your parcel, which has added an unexpected delay.
While we can't control every aspect of the delivery process, we take responsibility for keeping you informed and doing everything we can to resolve this as quickly as possible. We're in contact with the courier to ensure your order gets to you without further delays, and we will continue to monitor the situation closely.
Again, we sincerely apologise for the trouble this has caused, and we appreciate your patience as we work through this. If you have any further concerns or would like more information, please don’t hesitate to reach out to us directly.
- Luke Byrnes (Head of Customer Experience)
Promise the world, and don't even deliver an Atlas
Placed an order and it said 5 days delivery. Nearly a week in not even a tracking number. No reply to the 2 emails and FB message I have sent. I got more out of the random scammer I spoke to last night that was try to get me to change my electricity plan- at least she spoke to me.... Looks like they spend their $$ on supporting 4x4 24-7 and not their customers. I bet my order will be cancelled and $$ refunded or it will take 16 weeks to show up. I should have known this. This it the 4th attempt to buy products through these muppets!!
20. september 2024
Uopfordret anmeldelse
Scam of a company
Took my money and have avoided my emails. I just want my money back but they refuse to email me. No confirmation email of the part being sent and left me in the dark. Contacting my bank to dispute the charges.
A joke of a company. Avoid at all cost
Edit: They refunded quickly.
11. september 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
We’re truly sorry to hear about your experience, it's certainly not what we aspire to.
I think it's important that I provide some clarity regarding your experience. You purchased a special order product. This type of product requires additional time for procurement as it’s sourced directly from the supplier. This is why the product is listed with a 10-day delivery timeframe which is communicated via the product page, at checkout and in the confirmation email. That delivery timeframe includes 7 days for the product to be secured from our supplier, transferred to our warehouse, and prepared for dispatch. The remaining 3 days were allocated for the courier delivery to you.
When you reached out to us via email, our support team responded within three hours and provided a full refund shortly after your request.
This situation highlights a gap in how we handle special orders, and it’s something we’re actively working on. We’re in the process of redesigning how these products are listed so that customers like you have all the necessary information to make informed decisions.
I regret that we’ve caused you to lose trust in us, and we’ll be using your feedback to improve. We hope to have the opportunity to make things right in the future.
If there is anything else we can do for you, please reach out and let us know. We are here to help.
- Luke Byrnes (Head of Customer Experience)
Poor Courier choice
While ordering products from SparesBox, I had an unfortunate experience with their chosen courier service, CouriersPlease. Despite requesting for my packages to be redirected a week ago, they have not been delivered. I have experienced a lack of communication from CouriersPlease regarding the whereabouts and estimated delivery time of my packages, which has caused significant inconvenience. The poor customer service offered by CouriersPlease has made the entire experience unsatisfactory. As a result of the choice of courier service by SparesBox, my overall experience has been less than desirable, and I may not engage with these services in the future.
5. september 2024
Uopfordret anmeldelse
Issues resolved
Had an issue with delivery, sorted my issues within 24hrs. Now a happy customer. I would recommend sparesbox.
25. juli 2024
Uopfordret anmeldelse
Pathetic service!!!!
I purchased a radiator from Sparebox via eBay as it was a good price and 2-4 day delivery. It's almost 2 weeks later and the status of my tracking hasn't changed. All they saying is its been dispatched and resend the tracking number. What's the point of a tracking number if you can't track the delivery? Ebay aren't much help either, I lodged a claim and they have since said they put it on hold for a further 5 days. So no one knows where my parcel is and I should just wait. Sparebox have since ghosted me and I'm still out of pocket. Based on recent reviews it's clear they don't care once you've ordered and paid.
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
Thank you for taking the time to speak with me on the phone today. I want to sincerely apologise for the inconvenience you've experienced with your radiator order from Sparesbox. I understand how frustrating it is to wait for an item without any tracking updates, especially when you were expecting it within 2-4 days.
We dispatched your order on the 26th, but unfortunately, there have been no scanning events since it left our warehouse. Given this situation, we will provide you with a full refund for the radiator.
I also want to acknowledge your feedback regarding our customer service and eBay's handling of your claim. Your experience has highlighted a need for additional coaching regarding the investigation of tracking events and when to deem a parcel lost in transit.
Again, I'm truly sorry for the inconvenience this has caused. If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
- Luke Byrnes (Head of Customer Experience)
ZERO CUSTOMER SERVICE
THEY HAVE ZERO CUSTOMER SERVICE!! SENT AN ITEM BACK THAT DIDN'T WORK FROM THE START STILL WAITING FOR MY REFUND ON YOUR GARBAGE ITEM THAT ARRIVED FAULTY!!!!!! WILL NEVER BUY ANYTHING FROM THIS COMPANY EVER AGAIN!!!!
26. marts 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
I am truly sorry to hear about your experience with our product and the delay in processing your refund. Your frustration is completely understandable, and I sincerely apologise for the inconvenience this has caused you.
We are aware of your open warranty claim and regret that the manufacturer has not yet provided an outcome for assessing the product. We assure you that we will follow up with them immediately and emphasise the urgency of resolving this matter, given the time that has elapsed since your claim was submitted.
Please know that we are committed to ensuring our customers receive the quality service they deserve. Your feedback is invaluable to us, and we are working diligently to rectify this situation.
- Luke Byrnes (Head of Customer Experience)
Whilst the website highlights the…
Whilst the website highlights the condition for products that you wish to return is 'as new', be careful not to open the products to check you have actually been sent the right part.
I had to open the box to ensure the part was the part I needed but once you break the seal, #Sparebox will NOT ACCEPT RETURNS OR REFUNDS.
I've burnt hundreds of dollars using Sparebox and whilst I think it would be easy enough to replace the $0.02c sticker / seal, the answer is a firm NO!!!!
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
Anyone who has received a product and it is not the right part would be frustrated. I am sorry that this has been your experience, Jac. Rest assured, we'll do all we can to make this right.
We'd like to investigate what went wrong here but don't have enough information to identify your order just yet. To protect your personal information, we've placed an information request via TrustPilot. If you could please supply the necessary details there, it can be supplied to us here at Sparesbox.
Once we receive your information, I'll reach out to you directly so we can discuss what has occurred and seek to resolve this with you.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
I wish I could give no stars
I wish I could give no stars, what a terrible experience I've had, and with no resolution in sight, I have no intention of never shopping with sparesbox again.
purchesd a 12L mechpro parts wash off sparesbox on eBay, photos, description, listing title, package size all correct, product sent to me and all I received was a pump, I raised this issue with the email address supplied, have been told the picture was wrong and they will give me a refund, then next they admitted to the whole add being right but an error with the price, the solution given, again a refund on the pump and free shipping on my next purchase, really, free shipping on an item that has free shipping anyway.
Honour your listing and supply my parts washer I purchesd and paid for and never received.
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
Anyone who has purchased a product online and it was not what they expected would be upset. I hope you can accept my most sincere apologies for this poor experience.
You are right, there was an error in our listing, and a replacement part for a product was listed as the complete product. We strive to resolve these issues quickly and we have offered a return for a full refund as a remedy in line with consumer protection guidelines. However, we understand this may not be the solution you were hoping for.
We may not always get it right but we always act to make it right. I have reached out to you personally to try and resolve this with you.
- Luke Byrnes (Head of Customer Experience)
Terrible experience- customer service does not exist
Terrible experienceWe have purchase a Narva touch trough ebay. It failed in less than a month .. We have sent it back using ebay return ebay label .. We can't get in touch with Sparebox .. Nobody reply our email .. Warranty does it mean anything for an online store. Be carefull what you save online is not worth the headache to deal with those people that couldn't careless as they alredy got your money.
20. juni 2023
Uopfordret anmeldelse
Besvarelse fra Sparesbox
I'm sorry to hear about the trouble you've had with your recent Narva purchase and the difficulty in reaching us. I apologise for any frustration this has caused.
The only way an eBay return is authorised and a return label provided is through our support team's action, so we'd like to investigate what went wrong here. To protect your personal information, we've placed an information request via TrustPilot. If you could please supply the necessary details there, it can be supplied to us here at Sparesbox.
Once we receive your information, I'll reach out to you directly to resolve this issue promptly.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
Shell Company for Repco
They've got a bloke dedicated to replying to all the reviews here but not a single person dedicated to answering emails. If your item is out of stock you won't find out until your order is cancelled 2-4 weeks later, just pray and hope Repco have stock in their DC warehouse. Their prices are cheap now to gain market share and they will inevitably rise prices later, don't reward this kind of sharky behaviour steer clear of anything GPC!
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
I’m sorry to hear that you’re unhappy with our service, Richard. We do have a dedicated customer support team that is here to help. Unfortunately, we haven't received an order under your name and without any other details it's difficult to address your specific concerns about response times or cancellations.
If something went wrong with your order, I would greatly appreciate the opportunity to review it and make things right. I have sent you a TrustPilot request for information which is a secure way for me to obtain details that will allow me to investigate what happened without it being posted publicly to protect your privacy.
Rest assured, I will get to the bottom of what happened and will reach out to you to discuss your feedback in full, should you wish it.
Again, I am sorry that we've let you down on this occasion but I hope we have the opportunity to rebuild your trust in us here at Sparesbox in the future.
- Luke Byrnes (Head of Customer Experience)
Don't waste your time with Sparesbox
Ordered transmission oil and was given delivery date of 11/5/2024, after not being able to get a contact phone number i messaged them 11/05 and they advised item on back order. ended up missing spot booked at mechanic on 13/05 even though they knew this for 10 days, another scam dropship company
11. maj 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
Thanks for shopping with Sparesbox, I can see what the confusion is, Layne. The transmission oil you purchased was a special order product that was not in stock at our warehouse and needed to be ordered in. It was listed on our website with a delivery expectation that would see it arrive in 11 business days, not calendar days.
The longer delivery time is to account for the lead time from our supplier to our warehouse. That lead time is why the delivery expectation detailed on the website listing might be longer than you expect. Our mission is to become Australia’s one stop shop for all things automotive. There are over 1 million different car parts that are available for the vehicles driven here in Australia so we simply couldn't stock every part available on the website. So some of those products are special order and through our partners and suppliers, we have a view of what car parts are available with all our suppliers. We then source it from that supplier and the time it takes to arrive from them to our facilities, the lead time, is factored into the delivery expectation. We don't dropship but I can understand given the confusion with business days vs calendar days how you might easily make that assumption.
We'd recommend waiting for the parts to arrive before booking your mechanic. That way there's no chance anything outside of your control can cause disruption for the booking.
I have good news though, I can see your order is dispatched and on it's way to you. Hopefully you receive it soon and your car can be serviced promptly.
In the meantime, if you have any questions or concerns, please let us know and we'll be happy to help.
- Luke Byrnes (Head of Customer Experience)
Where is the customer support
Ordered parts from sparesbox- no issues with delivery like others have mentioned.
However 1 of the items is faulty.
Now I've come to learn that sparesbox only has an email address (no phone number).
I sent an email explaining my issue hoping to hear from someone, however only received the auto response that they have a high volume of inquiries.
How can I resolve the issue with my product???
This is poor and frustrating.
I would advise buying from somewhere that offers aftersales support.
4. maj 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
Thank you for sharing your feedback regarding your recent experience with Sparesbox. I'm sorry to hear about the issues you've encountered with your Autometer oil pressure gauge.
I also want to thank you for taking the time to speak with me this afternoon about your experience and what's happened with the Autometer gauge. We now have a plan in place to resolve the issue for you with a little bit of investigation to ensure it's the right solution. I'll be looking after the issue moving forward, and you can reach out to me anytime if you have any questions or concerns.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
Totally a Scam!
I have ordered the parts on 23/03/24, it was online order. Just break pads and rotors! Now it’s nearly 30 days, still not received my products! Email them several time but no shipping or tracking number provided! How come
Melbourne to sydney taking that long time!
Always say we are receiving large number of inquiries and we will get back to you shortly!
At last I have cancel the order as my car’s breaks pad required immediately and bought it from local Auto store! Now I am waiting nearly 10 days for refund! They said they process refund on 23/04/24 and will take maximum 5 working days! Today is 02/5/24! It’s nearly 10 days and I still not received my refund! Guy’s they are totally online scam company! Just careful where you sharing your credit card and financial details!
23. marts 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
I'm very sorry to hear about the frustration and inconvenience you've experienced with your order, Aaron. We always aim to deliver the best possible customer experience, and it's clear we've not lived up to that promise in your case.
The items you ordered were special order parts, which have a lead time as they need to be ordered from our supplier. This was listed on the product and the delivery estimate provided at checkout and via the confirmation email.
I can confirm the refund was processed on the 23rd and the funds were transferred successfully. We recommend reaching out to your bank as they may be able to investigate why the funds are not available in your account.
Again, we apologise for any confusion and sincerely hope we have the opportunity to rebuild your trust in us here at Sparesbox in the future.
- Luke Byrnes (Head of Customer Experience)
Slow is an understatement
Every time I order from Sparesbox I say 'never again' and then I somehow find myself thinking that "they can't be that bad and still be in business" so I give them another shot.
Final straw. I have never had a Sparesbox order ship within any kind of reasonable time frame. If you want things fast, avoid Sparesbox.
Interesting that my review got a response in 8 hours yet a message about my order was ignored. Item was shown as in stock and would be dispatched in 2 days. Delivery was stated to be 1 week.
It's been over a week since the order, no dispatch and yet other companies that I ordered from 2 days ago (and further away) have managed to get products to me.
16. april 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
I'm really sorry to hear that you've been disappointed with the dispatch times at Sparesbox. We aim to provide clear and accurate information about dispatch times on our website, noting whether a product is in stock on our shelves or with a supplier. This is to ensure our customers have realistic expectations based on our supply chain processes.
It seems we may not have met your expectations in this regard, and for that, I apologise. I'd really appreciate it if you could reach out to me directly via email or our website contact us form. I'm keen to review your orders and investigate what has occurred. I would like to address any issues to improve your experience with us.
Thank you for your feedback, and I hope we can rebuild your trust in us here at Sparesbox.
- Luke Byrnes (Head of Customer Experience)
Absolute waste of time
Absolute waste of time, purchase item on eBay, not in stock, only fess up after being called out with pathetic excuses, avoid like covid
18. april 2024
Uopfordret anmeldelse
Besvarelse fra Sparesbox
We sincerely apologise for the inconvenience you experienced with your recent order. We acknowledge that there was an inventory error and despite our efforts to rectify the situation promptly, we regret that we could not meet your expectations this time.
Please know that we value your feedback and are taking steps to improve our processes to ensure a better experience for all our customers.
If there’s anything further we can assist you with or if you wish to discuss this matter personally, please don’t hesitate to reach out to me directly.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
They deleted all their google reviews because they have been bombarded with negative reviews
They deleted all their google reviews because they have been bombarded with negative reviews. Do not order from this place. Everything about the company is horrible. Only contact is email and good luck getting a response within a timely matter and also good luck on getting your issue resolved.
26. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Sparesbox
I'm sorry to hear about your concerns regarding our online reviews and customer service. I want to clarify that we do not delete any reviews we receive; transparency with our customers is incredibly important to us. It’s concerning to hear that you feel this way, and I'm committed to addressing any issues you've experienced.
Unfortunately, without further details, it's challenging to fully understand and resolve the situation. I've noticed we haven't received a response to our information request via TrustPilot. Could you please reach out to me directly via email, or through our 'Contact Us' page on our website? I'd really appreciate the opportunity to review what has happened and ensure your concerns are addressed properly.
Thank you for bringing this to our attention, and I look forward to hearing from you so we can make things right.
- Luke Byrnes (Head of Customer Experience)
Very poor customer service still have…
Very poor customer service still have not received my order that their website had you’ll have it in 6 days and have had the same response every time. I’ve asked about my order, my reply which seems to be auto generated.
Highly recommend staying away from this company do not place orders with them.
Will be making a complaint to the ACCC
21. marts 2024
Uopfordret anmeldelse
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