South West Heat Pumps Ltd Anmeldelser 38

Just had second annual service - after year of event free operation - easily arranged and carried out effectively - no problems.

Our 2 year service arranged by Sue, given an approximate time for engineer visit. Sam arrived on time and was helpful and very efficient. We have no problem in recommending SWHP.
Brian

Sue was helpful in getting service & repair scheduled. Engineers always efficient. Happy to recommend.

We found Sue and her engineering team to be lovely to work with - they are friendly, reliable, and professional.

The blokes that did all the work. They were efficient, polite and friendly; also all the people in the office were very helpful

After several visits from Sam and Matt we were very pleased they were able to identify and sort out the problem and recurrent fault we had. It was difficult to find and there were times when we nearly gave up and went back to a standard boiler but it's a credit to the engineers that they persevered and were more than successful: our heat pump works better now than it did when it was installed. They were not only very clean and efficient but also nice people to work with, trustworthy and reliable: they came when they said they would! It did take a long time to fix, which wasn't helped by the fact that we lived a long way away but when it finally packed in they were very quick to respond. Thank you for all your efforts.

Polite professional

South West Heat Pumps were amazing! Great service, the work was done really quickly, the team were brilliant. Incredibly organised and efficient and did such a great job, so much pipe work to do and it all looks so neat and tidy. I would highly recommend them.

SWHP engineers were prompt and efficient, all done within an hour or so including a helpful general chat about how we have got on with the system after our first year. Clear message that their ongoing support means nothing is too much trouble and that has very much been our experience to date.

We’ve recently moved into a new house with an air heat pump. So my first service. The engineer was excellent - considerate and taking the trouble to explain things. The office staff were friendly and helpful. We’re very happy with the service provided by South West Heat Pumps. Thank you.

Good evening Rich,

Thank you for your email. Yes, I am truly delighted with everything you have done and to be honest I can now totally see the value in the whole system you have provided for me. It's excellent!

Also all the members of your team especially Russell have been so friendly and helpful and really tried their best to do a great job and for this I am extremely grateful.

I really appreciate your advice from the start and the design detail that made this all come together so well. Obviously I will recommend you to everyone I can possibly think of who may be looking for a system along these lines.

I owe the balance and I was sent an invoice from Pat two or three weeks ago which didn't seem to add up correctly. I queried it but have heard nothing in response since. I think the outstanding amount is roughly £8000 assuming the grant is paid direct to you. Maybe you can confirm this.

Kind regards

Antony.

I absolutely cannot commend this company and all the staff enough. The office & sales staff were amazing from the start when I phoned to enquire about replacing my gas boiler which was playing up. They were so attentive, helpful and not at all pushy. Equally, the surveys and quotes were really good and with no commitment so I never felt pressured. Yes it took a while between ordering and installation but frankly I would worry if a heat pump company could install within a month or less. The heat pump itself has been installed this week and I was so impressed with all the trade persons - they were all so polite, personable, clean, tidy, professional and just an absolute pleasure all round.
South West heat pumps and their amazing staff get top marks from me. I am a super happy customer.

Friendly efficient service provided albeit several months later than originally planned due to urgent calls leading to rearrangement of the service. On the day, another emergency delayed the arrival of the engineer but we were not informed about this. A system of updating clients would be most helpful.

Sam is very efficient and we have a complicated system with solar as well as heat pump.

Sam turned up on time on the appointed date, he has serviced out system for two years now. We are very happy with our system that is very efficient, cheaper than the previous oil combination boiler and substantially more efficient. Thank you SWHP for a great job.

Service engineer Sam, has done 2 annual heat pump services for us. He picked up that our original installer failed to install 2 recommended parts, and we got the installer to remedy this. Sam is friendly, very knowledgable and very thorough in his work. Sue is very helpful and efficient doing the admin. A great team, and highly recommended.

They installed my air to air heat pump some years ago and have been servicing it on and off since then. They miscommunicated during installation which led to a month's delay. Servicing availability has been extremely patchy. One the year the unit broke down in February and they didn't manage to come out to look at it until July, then didn't fix it until 6 weeks later leaving me without heating in winter and without aircon during one of the worst heat waves in decades. Several years despite me asking to book in a service they failed to do so. Finally this year I tried to book a service in late spring (as they missed last year), they booked me in then cancelled with a week's notice saying they'd had an emergency call-out. I tried for a month to rebook, finally called them, they booked me in and have now cancelled again and told me I'm too far away for them to support. Would have saved me a lot of hassle if they'd told me that last year. The service engineers are fine, but the place is an organisational and customer service train wreck.

From the initial enquiry to full completion South West Heat Pumps have delivered a very professional, helpful and friendly service. Everyone we've dealt with from office staff to engineers have gone above and beyond for us despite building delays on our side. Absolutely 5 star recommendation.

The technician (Sam) was prompt, knowledgeable, courteous, tidy and efficient

Thoroughly recommend. Efficient service and appointment arrangements. Friendly and professional staff delivering effective service ensuring continued smooth running of system