Wonderful customer service from the beginning and throughout the full process. Nothing was too much trouble and they were always at the end of a phone to answer any questions. The delivery process was... Se mere
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Se, hvad kunderne siger
Very straight forward from start to finish with fabric samples etc we purchased four x 2 each all perfect
Great, and I mean great customer service. As other reviewers have said, the team stay with you throughout the process of choosing, ordering and then delivery. I am thrilled with my Felix chair, so b... Se mere
Virksomheden har svaret
Well, maybe a little dramatic but I fell in love with carafe set by The Vintage List right after they discontinued it. I scoured the internet to find anyone who had it. Whenever I found one, I'd c... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop Sophie Conran's award-winning Portmeirion collection, bestselling dining sets, porcelain mugs, cotton bedding, gardening tools, gorgeous gifts and more!
Kontaktoplysninger
Registered Office Address: Salisbury House, Station Road, CB1 2LA, Cambridge, Storbritannien
- www.sophieconran.com
4,8
Fremragende
121 anmeldelser
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Very straight forward from start to…
Very straight forward from start to finish with fabric samples etc we purchased four x 2 each all perfect
25. september 2026
Uopfordret anmeldelse
Wonderful customer service from the…
Wonderful customer service from the beginning and throughout the full process. Nothing was too much trouble and they were always at the end of a phone to answer any questions. The delivery process was painless and they went above and beyond to deliver to us in an awkward location. I was so pleased when the sofas arrived and they are so comfortable and great quality. Thank you!
17. september 2026
Uopfordret anmeldelse
The diffuser is so classy in a lovely…
The diffuser is so classy in a lovely neutral container.
It looks great in any room and smells so lovely.
Thank you.
14. juni 2026
Beautiful sofa bed!
Beautiful sofa bed!! We love it in every way!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Thank you so much, Fiona! We’re absolutely delighted to hear how much you love your sofa bed. It means a great deal to us, and we hope you enjoy it for many years to come.
Warmest wishes,
The Sophie Conran Team
Sophie Contain saved my life
Well, maybe a little dramatic but I fell in love with carafe set by The Vintage List right after they discontinued it. I scoured the internet to find anyone who had it. Whenever I found one, I'd click and it was either out of stock or the seller would cancel the order because it turned out they didn't actually have it. I happened upon this site, ordered my carafe and then waited for the inevitable cancellation. I got a dispatch confirmation and was expecting it would be the wrong one or would arrive broken or not at all. Delivery day came, parcel came, I anxiously tore it open and there was my beautiful carafe, perfectly intact!
There's probably something with with me to be so excitable over a carafe but I don't care. It's really gorgeous and was a very welcome addition to the bedroom when the heatwaves arrived.
A very happy customer.
23. marts 2026
Besvarelse fra Sophie Conran
What a wonderful review—thank you so much! We completely understand the excitement of finally finding something you had fallen in love with, and we’re delighted that your beautiful carafe arrived safely and lived up to your expectations.
We hope you enjoy it for many years to come, heatwaves and all!
With warmest wishes,
The Sophie Conran Team
I didn’t receive my samples to start…
I didn’t receive my samples to start with. After complaining within a couple of days they arrived so thankyou
25. maj 2026
Great
Great, and I mean great customer service. As other reviewers have said, the team stay with you throughout the process of choosing, ordering and then delivery. I am thrilled with my Felix chair, so beautifully made and finished and it's made in the UK. Well done Sophie Conran and the whole team. i couldn't be happier.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Dear Lucy,
Thank you so much for your truly wonderful review! We are absolutely delighted to hear how happy you are with your beautiful Felix chair and with the service you received from our team.
It means the world to us that you felt supported throughout the whole journey, from choosing and ordering your chair through to its delivery. We put so much care into every detail, and your lovely comments about the craftsmanship, finish, and the fact that it is handmade here in the UK have made the entire team incredibly happy.
Thank you again for choosing Sophie Conran and for taking the time to share such kind words. We couldn’t be happier that you love your Felix chair, and we hope it brings you joy for many years to come!
With our very best wishes,
The Sophie Conran Team
Really great experience!
Really fun, calm, helpful and enjoyable experience! The team were so accommodating and helped me with every step of the way. My sofa is amazing and I would most definitely recommend!! :)
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Thank you so much for your wonderful review! We’re delighted that you enjoyed the experience and felt supported throughout the process. Most importantly, we’re so pleased that you love your beautiful new sofa. Your recommendation means so much to our small team, and we hope you enjoy your sofa for many years to come!
Warmest wishes,
The Sophie Conran Team
4 seater sofa
We recently bought a 4 seater sofa from Sophie Conran. From the initial reaching out and making an appointment to visit the showroom, to the after care, the service has been exceptionally professional and they really care in making sure we were 100% happy with the end result. The whole team were such a delight to deal with. I would highly recommend you to consider a sofa as we have nothing but praise to share from our experience.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Dear David,
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you had such a positive experience with us, from your first visit to our showroom through to delivery and aftercare. Knowing that you were happy with both the service you received and your new four-seater sofa means a great deal to the whole team.
Your kind words and recommendation are truly appreciated, and we'll be sure to share your feedback with everyone involved. It was a pleasure to help you find the perfect sofa, and we hope you enjoy it for many years to come.
Thank you again for choosing Sophie Conran.
Warmest regards,
The Sophie Conran Team
Besvarelse fra Sophie Conran
Dear Christina,
Thank you so much for your lovely five-star review. We’re delighted to hear that you found our sofas beautiful.
We completely understand that purchasing a handcrafted sofa is a significant investment. We do offer flexible payment plans, which can help spread the cost and make one of our pieces more manageable.
Please feel free to contact our team should you ever wish to explore the available options. We would be very happy to help.
Warm regards,
The Sophie Conran Team
Professional and thoughtful customer care
Following an issue with my order, I was contacted directly by the company with a sincere apology and a full refund for an item not delivered for several weeks. They also arranged a thoughtful goodwill gesture, which was appreciated and unexpected.
I was impressed by the professionalism of their response and the effort they made to put things right. It’s refreshing to deal with a company that listens to feedback and genuinely cares about its customers.
Thank you to Janine and the team for their help and excellent customer service.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Dear Anne,
Thank you so much for taking the time to share your kind feedback.
We are truly sorry that there was an issue with your original order, but we are very pleased that Janine and the team were able to resolve the matter and provide the level of care and service you deserved.
Your comments mean a great deal to us. We always aim to listen carefully, take responsibility, and do everything we can to put things right when an issue arises.
Thank you again for your understanding and for recognising the team’s efforts. We sincerely appreciate your support and hope to welcome you back in the future.
Warmest regards,
The Sophie Conran Team
Besvarelse fra Sophie Conran
Thank you for your kind review!
We're so pleased to hear that you appreciated our communication and follow-through. Providing a friendly, attentive service is very important to us, and we're delighted this was reflected in your experience.
Thank you for your feedback, and we hope to assist you again in the future.
Warm regards,
Melanie
Love Sophie Conran!
A great company to work with; very communicative and responsive. The custom ottoman we sourced for a client is perfection. So very happy to be able to get your beautiful product here in the US! Can't wait to source from you on future projects!
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Thank you so much for your wonderful review!
We're delighted to hear that you were happy with both the service you received and the finished custom ottoman. Knowing that it was the perfect piece for your client makes all the hard work worthwhile.
It's a pleasure to be able to bring our furniture to customers in the US, and we're thrilled to have been part of your project. We truly appreciate your kind words and look forward to working with you again on future projects.
Warm regards,
Melanie
To the Sophie Conran Team! Thank you!
Dear Melanie,
Thank you for reaching out. I am indeed very well and absolutely thrilled with my new Sophie Conran Coco couch, Peony summer sky fabric. It truly looks and feels even better than I anticipated, and I've already found it to be exceptionally comfortable – perfect for napping!
I also wanted to express my sincere appreciation for the outstanding service I received throughout this entire process. Please convey my gratitude to Nadia and Adam; their professionalism and support were exemplary. Furthermore, the delivery team was incredibly efficient and courteous, making the entire experience seamless from start to finish.
Thank you once again for providing such a delightful experience and for delivering such a beautiful piece of furniture.
Sincerely yours,
Mercy Bravo
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Dear Mercy,
Thank you so much for your wonderful feedback.
We are absolutely delighted to hear how pleased you are with your new Sophie Conran Coco sofa. It's especially lovely to know that it has exceeded your expectations and is already proving to be the perfect place to relax—and even enjoy a nap!
Your kind words about the service you received mean a great deal to us. I will be sure to pass on your compliments to Nadia and Adam, who will be thrilled to know they helped make your experience such a positive one. I will also share your feedback with our delivery team, who will greatly appreciate your recognition of their efficiency and professionalism.
Thank you for choosing us for your home, and for taking the time to share your experience. We hope you enjoy your beautiful new sofa for many years to come.
Warm regards,
Melanie
My Forever Sofa — Worth Absolutely Every Penny
After what felt like an endless search for the sofa of my dreams, I finally, finally found it in the Sophie Conran 3.5-seat Coco Bella in Dandelion Strip — and I am absolutely smitten. This piece has completely transformed my living room, and I find myself stopping to admire it daily. No exaggeration.
FABRIC & FINISH
Where do I even begin? The Dandelion Strip fabric is a total showstopper. The colour is gloriously warm and joyful — it lifts the entire room — and the stripe pattern is immaculately woven, with razor-sharp precision at every seam. Up close, the upholstery has the most wonderful weight and texture; it feels luxurious to the touch and looks like it belongs in a beautifully curated interior magazine spread. It hasn't creased, hasn't sagged, and hasn't lost a single iota of its vibrancy. This is fabric that was made to last and to be loved.
CONSTRUCTION
The craftsmanship is outstanding. The frame is rock-solid — not a creak, not a flex, not even a hint of compromise. The legs are exquisitely finished, the proportions are absolutely perfect, and the 3.5-seat width is a total masterstroke: generous and welcoming for my Portie, family, and friends, yet elegant enough to be the crowning jewel of my living space. Every single detail speaks to a genuine, thoughtful quality.
A SMALL HICCUP HANDLED BEAUTFULLY
I'll be honest — when the sofa arrived, and the cushion density wasn't quite the firmer feel I'd requested, my heart sank a little. But the team's response was nothing short of exemplary. They were warm, swift, and utterly gracious in making things right — no hoops to jump through, no excuses, just genuinely brilliant customer care. It was a reminder of what it feels like to be truly looked after, and it made me love the brand even more.
OVERALL
I am over the moon. This is my forever sofa — the one I'll reupholster before I ever give it up — and I am thrilled, thrilled, to have spent the money on something this extraordinary. If you've been deliberating, stop. Just do it. You will not regret a single moment.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Dear Donelly,
Thank you so much for taking the time to write such a thoughtful and generous review.
We are absolutely delighted to hear how much you love your Sophie Conran Coco Bella sofa in Dandelion Stripe. Reading your description of the fabric, craftsmanship, and the way it has transformed your living room was truly wonderful. We take enormous pride in the quality of our furniture, so knowing that every detail has met your expectations means a great deal to us.
We also greatly appreciate your understanding regarding the cushion density. While we're sorry it wasn't quite right on arrival, we're pleased that our team was able to resolve the issue quickly and ensure you received the comfort you were looking for. Providing excellent customer care is just as important to us as creating beautiful furniture, so your kind words are especially appreciated.
To hear you describe this as your "forever sofa" is perhaps the greatest compliment we could receive. Thank you for placing your trust in us and for sharing your experience so eloquently. We hope you, your Portie, family and friends enjoy many happy years making memories on your beautiful Coco Bella.
With warmest thanks,
Melanie
Absolutely wonderful service and sofa
Absolutely wonderful service, people and sofas. There aren't enough adjectives to do justice to my Coco Loveseat. Very pleased I invested in it. And such friendly people on the end of every email.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Dear Sewell,
Thank you so much for your lovely review.
We're delighted to hear how pleased you are with your Coco Loveseat and that it feels like a worthwhile investment. Your kind words about both our furniture and our team mean a great deal to us.
Thank you for choosing us, and we hope you enjoy your beautiful loveseat for many years to come.
Warm regards,
Melanie
Sophie's is more than just a furniture…
Sophie's is more than just a furniture company. Their representatives assisted in planning furniture and fabric choices. Very responsive to my multiple questions and concerns. Wonderful all around.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Thank you so much, Elizabeth, for your wonderful review.
We are delighted to hear that you felt supported throughout the process, from planning your furniture pieces to choosing fabrics. It was a pleasure helping you, and we truly appreciate your kind words about our team’s responsiveness and service. We hope you enjoy your pieces for many years to come.
Beautiful Products and Staff
Not only was the Sophie Conran team lovely to work with, but the loveseat is beautiful and SO comfortable! Love this company!
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Thank you so much for your wonderful review. We are so pleased that you are happy with the service and love your new Loveseat. Working with customers like yourself is an absolute joy!
Fantastic customer service from…
Fantastic customer service from deliberating the fabric and style to delivery and follow up. Couch is so comfortable and looks amazing. A great experience !
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Thank you so much for your kind review. We are so happy to hear that you have had a great experience working with us and that your new couch is everything you hoped for. We hope you enjoy your new furniture for many years to come.
Wonderful experience from start to…
Wonderful experience from start to finish, including lots of advice on which sofa, which fabric and which piping to pick as I was tempted by so many choices. Love that they manufacture in both the US as well as the UK, making the delivery journey a lot easier.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Sophie Conran
Thank you so much for your lovely feedback. We’re delighted to hear you had such a wonderful experience from start to finish. Choosing the perfect sofa, fabric, and piping can be a big decision, so we’re glad our team could help guide you through all the options. It’s also great to hear that our UK and US manufacturing made the delivery process smoother for you. We hope you enjoy your new sofa for many years to come!
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