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songofskin.com Anmeldelser 13

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TrustScore 2.5 ud af 5

2,6

Kosmetikforretning
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Virksomhedsoplysninger

  1. Kosmetikforretning
  2. Leverandør af skønhedsprodukter
  3. Engrossalg af skønhedsprodukter
  4. Kosmetikbutik
  5. Helse- og skønhedsbutik

Kontaktoplysninger

2,6

Under middel

TrustScore 2.5 ud af 5

13 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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Bedømt til 1 ud af 5 stjerner

Terrible customer service

Terrible customer service - non-existent.

I received the wrong order and have reached out several times to any contact available on their website, even responding to a survey to complete, but have not received a single response back.

So unprofessional. Will not order again from them and will surely not recommend them.

8. december 2025
Uopfordret anmeldelse
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Besvarelse fra songofskin.com

We’re very sorry for the inconvenience and for the lack of response. Unfortunately, our previous customer service email had a technical issue and some messages did not come through properly.
Please email us directly at hello@songofskin.com and include your order number and a photo of what you received. We will respond as soon as possible and make sure you receive the correct items right away.
Thank you,
Song of Skin Customer Support
hello@songofskin.com

Bedømt til 1 ud af 5 stjerner

No package/No customer service

I placed an order on August 13, 2025. According to the USPS tracking number, the company printed an incomplete address on the label, which resulted in the package being returned to their office. After I received notification from USPS explaining why my package was not delivered, I began emailing, messaging on Facebook and Messenger, and contacting them through their website daily, but NOBODY responded. I tracked my package, and when it arrived back at their office, I reached out multiple times with NO response. There is no customer service number available, and the provided email address goes unanswered. Comments and messages left on the company's website were also ignored. I was seeking guidance and assistance to pay an additional fee to resolve the issue and receive my package, yet there is NO customer service, nor any work ethic or professionalism.

26. august 2025
Uopfordret anmeldelse
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Besvarelse fra songofskin.com

We’re very sorry for the inconvenience and for the lack of response. Unfortunately, our previous customer service email had a technical issue and some messages did not come through properly.
Please email us directly at hello@songofskin.com and include your order number and a photo of what you received. We will respond as soon as possible and make sure you receive the correct items right away.
Thank you,
Song of Skin Customer Support
hello@songofskin.com

Bedømt til 1 ud af 5 stjerner

Did a big order of 6 items to New…

Did a big order of 6 items to New Zealand, I really wanted the cleardea Mucin Collagen EGF Fitting Mask from her IG page. My package arrived with only 1 product I ordered and random products I think they were trying to “make up” for the other 5 items but I didn’t receive what I wanted. They should put they are out of stock etc I didn’t receive a moisturiser in my original order I received 2 toners I didn’t order or want. My order was $315 I’m so sad as I saved up a long time for this.

This website doesn’t give me the option to respond to your message below.

I received a separate email from you asking for the order number, photos everything you have asked for, I have already provided it. Please don’t say this order was never made, it sure was!

16. april 2025
Uopfordret anmeldelse
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Besvarelse fra songofskin.com

Thank you for your review — and I’m truly sorry for the frustration this caused.
I want to clarify one important point: this order was absolutely made, and we never stated otherwise. We also did not ignore your request.
According to our Shopify refund records, we processed a refund for all missing items, and we also refunded your shipping cost back in May 2025.
This includes multiple refund transactions and a confirmed shipping refund, which were completed at that time.
The only item that was not refunded is the one product that was successfully delivered and received.
If you’d like, please email us again at hello@songofskin.com with your order number and we can resend the refund confirmation details for your records.
We truly understand how disappointing it is to place a large international order and not receive everything as expected — and we did our best to resolve it fairly by refunding the missing items and shipping.
Thank you,
Song of Skin Customer Support

Bedømt til 5 ud af 5 stjerner

Amazing company

Amazing company! Fast shipping and they added so many samples which were beautifully packaged!! Keep it up and thank YOU!!

23. december 2024
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Bedømt til 5 ud af 5 stjerner

Amazing Company

I love this company! Shipping is fast and their products are great quality and legit. I've always been beyond satisfied with my orders and will be purchasing from here in the future. I would recommend this company to any close friends or family.

10. december 2024
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Bedømt til 1 ud af 5 stjerner

random cancellation

placed a large order and paid express shipping as i needed things before my trip. i understood there was a 3~7 processing time frame so was slightly anticipating that my order wouldn't come on time. a week later i receive an email saying my order was completely cancelled per my request? never put in this request at all. really really disappointed as i follow this brand on tiktok and have been looking forward to the items i ordered. won't be ordering from them again.

29. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra songofskin.com

We’re truly sorry for the disappointment and confusion — we completely understand how frustrating this is, especially when you paid for express shipping for an upcoming trip.
Your order was automatically cancelled by our system, and it was not cancelled manually by our team. This can occasionally happen due to automated fraud-prevention checks or payment verification issues.
We sincerely apologize that the cancellation email made it sound like it was cancelled “per your request.” We agree that wording is misleading, and we are working on improving that.
If you would still like to place the order again, please email us at hello@songofskin.com and we will gladly help you reorder and prioritize processing if the items are still in stock.
Thank you again for your support, and we’re very sorry for the inconvenience.
Song of Skin Customer Support
hello@songofskin.com

Bedømt til 1 ud af 5 stjerner

crappy ass customer support

crappy ass customer support, tracking stopped updating and all I got was a "once we ship out orders it is your responsibility to track them" + unprofessionalism the bottom of the response emails said "Sent from my iPhone."

16. maj 2024
Uopfordret anmeldelse
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Besvarelse fra songofskin.com

We’re very sorry to hear about your experience, and we sincerely apologize for how this came across. That is not the level of customer service we aim to provide.
Once an order is shipped, tracking updates are provided by the carrier, and delays or stalled scans can sometimes occur while the package is still in transit. However, we absolutely agree that our communication should have been more helpful and professional.
Please email us at hello@songofskin.com with your order number, and we will review your shipment status right away and assist you with the next steps.
Thank you,
Song of Skin Customer Support
hello@songofskin.com

Bedømt til 1 ud af 5 stjerner

they did not send the product

they did not send the product. SOS43793

20. april 2024
Uopfordret anmeldelse
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Besvarelse fra songofskin.com

Thank you for your message. We’re sorry for the confusion.
For order SOS43793, the carrier tracking shows the package is marked as Delivered. This means the shipment was successfully handed off and completed by the carrier.
If you did not receive it, we recommend:
checking with household members, neighbors, or building management/mailroom
checking around the delivery area (front door, side door, parcel lockers, etc.)
contacting your local carrier office to request the GPS delivery scan and delivery confirmation details
Please email us at hello@songofskin.com with your order number and shipping address, and we can also submit a carrier inquiry from our side.
Song of Skin Customer Support
hello@songofskin.com

Bedømt til 1 ud af 5 stjerner

Worst product !

Worst product !! Literally a scam … I buy 2 product because I saw a video on tik tok first it doesn’t give the result , and my skin was so worst after using their product .
DONT BUY FROM THEM !!

7. november 2023
Uopfordret anmeldelse
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Besvarelse fra songofskin.com

Hi Krystel,
We’re sorry to hear about your experience, and we understand how frustrating it is when a product doesn’t work for your skin.
Song of Skin is an authorized retailer and all products we sell are 100% authentic. However, skincare results can vary greatly by individual, and some customers may experience irritation or sensitivity depending on their skin type and ingredients.
If you experienced a reaction, please discontinue use immediately and reach out to us at hello@songofskin.com with your order number and the two product names so we can review the ingredients and assist you.
Song of Skin Customer Support
hello@songofskin.com

Bedømt til 2 ud af 5 stjerner

Too expensive

I like the selection the shop has and I was thrilled they shipped to Canada. However, I just feel scammed because I had to pay $35 shipping fee during my purchase and then UPS was asking me to pay another $40 for the delivery. I just ordered 2 items but I've paid a total of $150+... It's probably a good shop to order if you're from the US since they ship from NY, but definitely too expensive outside of it.

19. september 2023
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Besvarelse fra songofskin.com

Thank you for your feedback, and we’re truly sorry for the surprise charges — we completely understand how frustrating that is.
For Canadian (and other international) orders, the shipping fee paid at checkout covers only the shipping cost from our New York warehouse. Customs duties, import taxes, and UPS brokerage fees are charged separately by the carrier/government upon delivery, and unfortunately these fees are outside of our control and are not collected by Song of Skin.
We always want customers to feel informed, and we appreciate you bringing this up — we will continue improving how clearly this is communicated at checkout for international customers.
Thank you again for your support,
Song of Skin Customer Support
hello@songofskin.com

Bedømt til 5 ud af 5 stjerner

Definitely will order again, fast shipping :)!

I was skeptical at first but I trusted this company. Song of skin had my items delivered from NY, which made my items come relatively quick. There was a lot free samples and products they offer off a tier base depending on how much a consumer spends.

5. januar 2023
Uopfordret anmeldelse

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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