I didn’t like the pillow because it was hot and uncomfortable, and didn’t help with my neck pain. When I asked to return it, they offered me a 60% refund and didn’t want it returned. Reading some of t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Align Pillow takes a little bit getting used to, but it has definitely helped with my nocturnal migraine. Instead of disturbed sleep every night/waking up with a thumping headache every morning, I... Se mere
Virksomheden har svaret
I was a bit sceptical about buying a product largely promoted via social media, but IMO 50 quid odd is worth a punt if it helps me sleep better. Can't speak for everyone, but for me this product is de... Se mere
Virksomheden har svaret
Brilliant customer service - thoughtful, kind and quick responses by real people. I've been using the pillow for a week and its made so much difference to my sleep and reduced aches in my neck and sho... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Somnora, our mission is simple – to help people finally wake up without pain and enjoy the deep, restorative sleep they deserve. We are a UK-based sleep brand specialising in premium orthopaedic pillows and accessories. Our flagship product, the Somnora Align Pillow™, is shaped to support the natural curve of the neck and shoulders, helping to reduce morning stiffness, improve posture and prevent pressure on the spine. Alongside it, we offer complementary products such as the Dream Pillowcase in pure mulberry silk, the Dream Sleep Mask and the SideNest knee pillow – all crafted to create a complete sleep ecosystem. Thousands of UK sleepers have already made the switch and shared how Somnora has changed their nights – from fewer headaches to better energy in the morning. We are here to make better sleep simple, reliable and long-lasting. Somnora is not just another pillow company – it’s a commitment to healthier sleep for years to come.
Kontaktoplysninger
Storbritannien
- contact@somnora.co
- somnora.co
3,9
God
25 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not branded and no labels
Update: After talking with support, they provided the OEKO-TEX label number, which belongs to the supplier of the materials used in the product. Their support was very quick to reply and helpful.
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Original Review
Note: I did not try the product yet, as I just received it. Also, somewhat confusing, but currently the Trustpilot page mentions "United Kingdom" in the contact info while their T&C mentions the U.S.
That said, I received the product with zero branding and zero labels (the website clearly shows the product as "OEKO TEX" certified and with their own branding) so I have no idea whether materials are safe or not.
The pillow itself is a block of roughly cut foam with a thin pillowcase on top.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Somnora
Hi Giovanni,
Thank you for taking the time to share your feedback. We understand why the absence of visible labels or branding can raise questions at first glance.
To clarify a few points for readers:
• The materials used in our Align Pillow™ are sourced from suppliers that are OEKO-TEX® and CertiPUR-US® certified. These certifications apply to the materials and foam formulations, and do not always require a physical label to be attached to each finished product.
• Your order was shipped from an earlier production batch, before our updated Somnora branding and improved labelling were introduced. Newer batches now include clearer branding and documentation.
• The pillow design intentionally uses a high-density orthopaedic foam core with a fitted protective cover, which can appear different from traditional pillows at first.
We’ve responded to you directly by email with verification details and further information, and we’re happy to continue assisting you there to ensure everything is fully addressed.
Kind regards,
The Somnora Team
I am extremely pleased with my purchase…
I am extremely pleased with my purchase of a neck pillow and leg support..
The company are brilliant to deal with, having an exceptional customer service team.
Can not recommend highly enough
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Somnora
Hi there,
Thank you so much for taking the time to share this, it truly means a lot to us.
We’re delighted to hear that both the Align Pillow and the SideNest have been helpful, and even more glad that you’ve had a great experience with our customer service team.
Your recommendation is deeply appreciated.
We’re always here if you ever need anything.
Kind regards,
The Somnora Team
Great Pillow – Comfortable and Supportive!
I’ve been using this pillow for a few weeks now, and I’m really impressed. It’s very comfortable and has noticeably helped reduce my neck pain, especially in the mornings. The support it offers is unlike any other pillow I’ve tried.
I will say, it took me about 2–3 days to get used to it because of its unique shape. At first, it felt a bit unfamiliar, but once I adjusted, I realized how well it supports the head and neck.
When I first opened the package, there was a slight smell—probably from the materials or packaging—but after airing it out for a day, the smell completely disappeared.
Overall, I’m really happy with this pillow. If you’re dealing with neck pain or just want a better night’s sleep, I’d definitely recommend giving it a try!
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Somnora
Hi,
Thank you for such a thoughtful and balanced review, we really appreciate you taking the time to share your experience.
It’s great to hear that the pillow has helped reduce your neck pain, especially in the mornings. You’re absolutely right that the shape can feel unfamiliar at first, that short adjustment period is very common, and we’re glad to hear it paid off.
We’re delighted you’re happy overall, and we truly appreciate the recommendation.
Warm regards,
The Somnora Team
What a discovery
What a discovery! I first came across Somnora on Instagram. For some time now, I knew that expensive pillows I’d been buying were not helping neck/back pain. This align pillow was so comfortable and brought relief. And as impressive was the service I received. I had a few question and each time I emailed, i received a very prompt & personalised response.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Somnora
Hi Maria,
Thank you so much for your wonderful review, it really means a lot to us! We’re delighted to hear the Align Pillow has brought you comfort and relief, and equally pleased you felt supported by our team.
Feedback like yours makes all the difference and keeps us motivated to do even better.
Warm regards,
The Somnora Team
Great customer service
The quality of the pillow and the leg pillow is genuinely fantastic. I'm always untrusting of companies who say they will refund you if the product isn't suitable, and sadly I have complex neck and back issues which means they sadly weren't right for me. I got a full refund within a day of letting them know, and really kind genuine words about my health problems. I'd strongly recommend this company - I think the products would be ideal for a lot of other people, and if they're not, they stick to their word and fix the issue. Can't praise highly enough
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Somnora
Hi Kimberley,
Thank you so much for your thoughtful review, it really means a great deal to us. We’re sorry the pillow wasn’t the right fit for your health needs, but we’re truly grateful for your trust and recommendation.
We wish you all the best in finding the right solution for your health, and we’re glad you gave Somnora a try.
Warm regards,
The Somnora Team
Dette er Trustpilot
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